I just had some warranty paint work done by the local Dealership here in Birmingham, Alabama and I am extremely upset about the quality of work. First off, there were crows feet/cracks showing up in the basecoat of the paint and I had a crack on the rear drivers side qtr. I have been back to the dealer 3 times because of them not fixing the problems I have found in the finish.
1. In the nose where the crows feet/cracks were showing, the paint looks great except there is a pit or pinhole in the paint. I found it because when they buffed it, there was compound in the pinhole and it sticks out. One guy at the dealer said that the corvette nose assemblys were porus and pinholes were normal. I said well it wasnt that way from the factory. He said that you will never get a factory finish. The body shop manager got mad at be for bringing it up again and said that there was a chip in the nose and thats why there is a pinhole in the nose and that he wasnt going to fix that. He said he doesnt make money off the warranty work and wasnt going to reshoot it for a pinhole.
2. The qtr panel looks good except for the bottom part of the qtr where the paint looks dull. They said oh it shines like new. I stuck my hand in front of the lower part of the drivers door and said look, you can see a awesome reflection of my hand, I then moved it to the newly painted area and said, see how it doesn shine anymore. He said that they would have to wet sand and buff that out.

Needless to say, I am frustrated with Ivan leonard Chevys bodyshop. I have been without my car for 4 weeks now and it seems the car is coming out looking worse than when it went in.
Any suggestions?

Scott

 

Sounds like he needs to be reminded that this isn't about him 'making money', its about him doing the warranty work correctly and taking care of his customer.

 

Go find another dealer.

Sounds like you have contaminates in your base coat and that they are not stripping it down far enough to remove them.

 

Obviously, this guy is not "consumer oriented". You need to find a dealer that understands this type of attitude costs them sales and money. He is in a service business. What does he have to offer the customer other than quality work and satisfaction with the workmanship? Leave that place ASAP when you are finally satisfied.

 

Never had any warranty paint work done but on other work I the dealer's body shop performed I could not tell where they had done the repair and repaint on a Torch Red car. There never were any excuses.
Bill

 

Bypass the manager. talk to the owner.

 

I'd check with another dealer and see if they feel they can correct the paint issues under warranty for you. Sometimes you just have to seek out another place when one shop can't get it right.

 

I got the car back, and they have for the most part, taken care of the problems I showed them...but now,I was outside washing my car and freaking paint is peeling off the back bumper now. What the heck is going on??? This is a 2004 Black Z06 that started developing these Paint problems at 13k miles.
So does anyone have any suggestions as to what I need to do? Should I force the issue of them going ahead and repainting the whole car since this will be the 3rd body part they have painted under warranty?

Completely Frustrated,

Scott

 

Sell it.

 

as they say the work in painting is prepping. Bad base bad paint job. Dealer painted my friends car 8 times under warranty. Ask him would you be happy if you paid this much?

 

HEY SCOTT,

I live in Birmingham also, had some warranty work done on my 02 Black Vert by Ivan Leonard a few months back and they did a horrible job. I now take my car to Crest Cadillac for warranty work they do a much better job. You also may want to look at Tom Williams also, if not I can recommend a good paint shop.

Willie.

 

If it were mine, I would start calling the Chevrolet Zone manager and letting them know of my frustration. They also need to be aware of the attitude reflected in he dealership and the quality of work performed.

 

Forgive me for asking, but are you the original owner of this car?

The front and rear fascias are made of flexible material and are painted separately, off the assembly line. It seems odd that your body and now your rear fascia are both having problems. Anything's possible, I guess, but it sounds a little like much or all of the car was repainted and is suffering from poor surface preparation (peeling).

Nevetheless, find a different dealer. Good luck!

 

 

and again

 

Well I took the car to another bodyshop to get their opinion on the paint work and the bodyshop manager said that their were too many contaminants in the paint and it needed to be reshot. He also said that the paint was "Dry Shot" and thats why it doesnt shine like the other parts of the car. Also, I didnt know this, but a second bodyshop told me that the dealer didnt paint my car with the correct paint. He said that even with the paint code, that there is a GM car black, GM truck black and GM Corvette Black and they all have different tints to them.
I called the service manager today to find out what they were going to do about it and they wanted me to bring it back to them and go over the issues. He said they might have to fix it, but then again maybe they they think its fine and not going to do anything about it. I will let the forum members know how it turns out.

 

Well took the car back to the dealer and spoke with the Director over the bodyshop and mech shop. He looked at the car and said the paint looked like crap and that they had just got a new paint guy and understood now what I was fussing about. He told me to take it to any shop and let them reshoot the warrantied areas and gm would cover it under customer satisfaction. The only issue I have there is the rear bumpercover is pealing paint also and needs to be painted, but he said gm would not cover that unless a gm dealer did the work. I took the car to another gm dealer to have them redo the crappy work and they said they would rather not get involved because they didnt know what was under the paint. So not sure how I will handle this now, but at least the dealer is working with me. I would rather find a dealer that can fix it all at one time so all the paint matches.

 

Tell the dealer you would like to have a face-to-face meeting with him and the zone mgr to totally resolve the issue. (At the same time you might be able to get them to help out the paint guy, with the "pits" in HIS nose, re your first post. Isn't it a crock that a person has to go through all of this to finally get someone with a brain to look at the problem?

Cheers and good luck.

 

PUT EVERYTHING IN WRITING!! Write a letter outlining every factor in the situation and forward it to the Regional Manager, Supervisor. Conversations are forgotten or even disputed. Many shops and dealers are dishonest. I hated to say that, but 95% of the things you have to fight about should never happen. There should be no argument. I have had the same situation you have and it is funny how they react when you get upper management and Consumer Affairs, etc. involved. There is such a difference from speaking to someone and then putting it in writing, you get a response much sooner. You must not be BULLIED! DOCUMENTATION IS EVERYTHING. Good Luck