They are just few and far between. I'm glad you had a positive experience.
Dealer Experience
Thread Starter
Burning Brakes
Joined: Aug 1999
Posts: 922
Likes: 1
From: Thousand Oaks CA.
Dealer Experience
I have read many dealer experiences on the CF and I thought I would add my 2cents.
Last week "Service Vehicle Soon" popped up and after running it through the check, code 1281 was showing. Took it to Rydell Chev in Northridge and they got the same code. They replaced the steering sensor and away I went. 4 miles from Rydell, same thing, same code.
Went back this morn. and they checked everything including the alignment and determined the sensor they put in was defective. They replaced it again. Of course, there were no further charges other then the first time.
Through out both times they took care that the seats (Lt Oak) and carpet was covered. Any test driving was kept to a minimum. Both the Service Writer (Gabriel) and the shop forman (Donny) were very nice to deal with. My experience with Rydell was a good one.
From me they get
Last week "Service Vehicle Soon" popped up and after running it through the check, code 1281 was showing. Took it to Rydell Chev in Northridge and they got the same code. They replaced the steering sensor and away I went. 4 miles from Rydell, same thing, same code.
Went back this morn. and they checked everything including the alignment and determined the sensor they put in was defective. They replaced it again. Of course, there were no further charges other then the first time.
Through out both times they took care that the seats (Lt Oak) and carpet was covered. Any test driving was kept to a minimum. Both the Service Writer (Gabriel) and the shop forman (Donny) were very nice to deal with. My experience with Rydell was a good one.
From me they get
Le Mans Master
Joined: Aug 2004
Posts: 9,420
Likes: 8
From: Southern New Jersey, The wet part at the bottom
St. Jude Donor '08-'09-'10
Team Owner
Joined: May 2006
Posts: 21,473
Likes: 356
From: Palmdale, Ca----- 2009 Cyber Gray 4LT A6 F55 452 RWHP 422 RWTQ- RIP 1998 C5 734 RWHP & 585 RWTQ-----
Good to hear that experience! The guys over there are real good!
As a matter of fact LAPD (Los Angeles Performance Division) uses them extensively when customers who want to buy new Vettes C6's and they want to make some factory changes from stock!
It seems as if each time I go there there is some RYDELL Vette there getting an upgrade!
Thanks,Matt
As a matter of fact LAPD (Los Angeles Performance Division) uses them extensively when customers who want to buy new Vettes C6's and they want to make some factory changes from stock!
It seems as if each time I go there there is some RYDELL Vette there getting an upgrade!
Thanks,Matt
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Safety Car
Joined: Jan 2007
Posts: 4,300
Likes: 6
From: San Antonio Texas
Refreshing. I have had excellent luck with dealers over the last several years.
30 years ago, I was really good friends with Lincoln srv mgr, srv writers, shop foreman, parts mgr, and quite a few mechanics.
In spite of that, one or two of the mechanics would get to me with for a hundred $ or so. Irritating. On the hand, several mechanics did big favors for me. Dealership eventually shut down (downtown location); people died, moved, etc. I still have fond memories of many of those guys.
I have said this before, but I am convinced that you (me, he, she) need to visit the dealership BEFORE realizing that you will need service. Meet srv mgr; ask receptionist who is the best service writer; ask parts people who the best mechanics are, etc.
I guess it is like going to any other business cold. You are at their mercy unless you have done some homework.
I know you don't want to hear this again. Donuts or tacos or burgers help.
30 years ago, I was really good friends with Lincoln srv mgr, srv writers, shop foreman, parts mgr, and quite a few mechanics.
In spite of that, one or two of the mechanics would get to me with for a hundred $ or so. Irritating. On the hand, several mechanics did big favors for me. Dealership eventually shut down (downtown location); people died, moved, etc. I still have fond memories of many of those guys.
I have said this before, but I am convinced that you (me, he, she) need to visit the dealership BEFORE realizing that you will need service. Meet srv mgr; ask receptionist who is the best service writer; ask parts people who the best mechanics are, etc.
I guess it is like going to any other business cold. You are at their mercy unless you have done some homework.
I know you don't want to hear this again. Donuts or tacos or burgers help.
Safety Car
Joined: Jan 2007
Posts: 4,300
Likes: 6
From: San Antonio Texas
Rich (screw991le),
I like that avatar. When I was a kid, my dad used to fix lawn mowers (aside from cars and Harleys). Everyonce in a while, he would pull the plug wire off the mower and ask me to hold the wire with a pair of pliars. Then he would pull the starter rope.
We all used to laugh, mostly everybody else. We still had fun.
I like that avatar. When I was a kid, my dad used to fix lawn mowers (aside from cars and Harleys). Everyonce in a while, he would pull the plug wire off the mower and ask me to hold the wire with a pair of pliars. Then he would pull the starter rope.
We all used to laugh, mostly everybody else. We still had fun.
Drifting
Joined: Dec 2004
Posts: 1,820
Likes: 2
From: San Diego
My experience a week ago wasn't quite as nice.
Everyone was courteous. Service was performed as requested but....... The driver who brought the car to me apparently had a screwdriver in his back pocket when he got in the car.
He covered the seat with plastic etc. but it was disheartening to have to call him back to the car to retrieve his screwdriver and to point out the mark it made on the bolster when he got into the car.
..rickko..
Everyone was courteous. Service was performed as requested but....... The driver who brought the car to me apparently had a screwdriver in his back pocket when he got in the car.
He covered the seat with plastic etc. but it was disheartening to have to call him back to the car to retrieve his screwdriver and to point out the mark it made on the bolster when he got into the car.
..rickko..
Le Mans Master
Joined: Nov 2002
Posts: 6,970
Likes: 14
From: Calif
I have read many dealer experiences on the CF and I thought I would add my 2cents.
Last week "Service Vehicle Soon" popped up and after running it through the check, code 1281 was showing. Took it to Rydell Chev in Northridge and they got the same code. They replaced the steering sensor and away I went. 4 miles from Rydell, same thing, same code.
Went back this morn. and they checked everything including the alignment and determined the sensor they put in was defective. They replaced it again. Of course, there were no further charges other then the first time.
Through out both times they took care that the seats (Lt Oak) and carpet was covered. Any test driving was kept to a minimum. Both the Service Writer (Gabriel) and the shop forman (Donny) were very nice to deal with. My experience with Rydell was a good one.
From me they get
Last week "Service Vehicle Soon" popped up and after running it through the check, code 1281 was showing. Took it to Rydell Chev in Northridge and they got the same code. They replaced the steering sensor and away I went. 4 miles from Rydell, same thing, same code.
Went back this morn. and they checked everything including the alignment and determined the sensor they put in was defective. They replaced it again. Of course, there were no further charges other then the first time.
Through out both times they took care that the seats (Lt Oak) and carpet was covered. Any test driving was kept to a minimum. Both the Service Writer (Gabriel) and the shop forman (Donny) were very nice to deal with. My experience with Rydell was a good one.
From me they get
Race Director
Joined: Sep 2004
Posts: 17,786
Likes: 4
From: Redsox, Pats, Celts & Bruins !!! Redsox Nation !!!
St. Jude Donor '06-'07-'08-'09-'10-'11-'12
Rich (screw991le),
I like that avatar. When I was a kid, my dad used to fix lawn mowers (aside from cars and Harleys). Everyonce in a while, he would pull the plug wire off the mower and ask me to hold the wire with a pair of pliars. Then he would pull the starter rope.
We all used to laugh, mostly everybody else. We still had fun.
I like that avatar. When I was a kid, my dad used to fix lawn mowers (aside from cars and Harleys). Everyonce in a while, he would pull the plug wire off the mower and ask me to hold the wire with a pair of pliars. Then he would pull the starter rope.
We all used to laugh, mostly everybody else. We still had fun.
Thread Starter
Burning Brakes
Joined: Aug 1999
Posts: 922
Likes: 1
From: Thousand Oaks CA.
Melting Slicks
Joined: Dec 2004
Posts: 3,049
Likes: 0
From: The second childhood is the best one of all.
Yeh, kinda. But the problem is there are thousands of good stories which are never told. I have had awesome experiences with my dealer. I wouldn't go anywhere else. But it is what I expect. Why would I write a story about it?
Le Mans Master
Joined: Feb 2002
Posts: 6,937
Likes: 21
From: Waldorf MD
I'm not defending the Dealers, but it is human nature to talk about your problems with a dealer (or anyone), rather than tell people about good experiences. We all expect dealers to fix problems, and when they do we got what we expected, no big deal.
What is the saying ? You tell 2 people about positive experiences and 8 about negative ones?
What is the saying ? You tell 2 people about positive experiences and 8 about negative ones?
Last edited by Oldvetter; May 17, 2007 at 08:51 PM.