I can hardly control my anger as I type this. I'll try to make the story a short as possible without leaving out details.

A while back I was searching for the perfect set of wheels for my 00 Yellow Vert. A fellow forum member directed me to the VQMotoring Ruff Racing group buy. I found the perfect wheels and it looked like a great deal. The wheels where 1" taller front and back so I did a wheel/tire combo. I called VQMotoring to ask a couple of questions and place my order. Here's where it gets annoying -

I spoke to the sales guy and told him I wanted the 18"/19" wheels, but that I had no idea what the correct tire size was for that wheel setup. I asked him to tell me what sizes were correct for those rims on my car - after all, they are doing a group buy on the Corvetteforum....you'd think they would know. He tells me to go with 245/40/18 in front and 275/30/19 in rear. Not knowing any better, I say great and purchase.

The wheels and tires come and I have them mounted. After mounting I remember thinking, huh...the rear tires don't look right. There's too much wheel well. Then I drove it back from the tire shop. My traction control was activating whenever I went around a turn, per my post here:http://forums.corvetteforum.com/show....php?t=1756635. Some friendly forum members advise me that it's because the rear profile on the tires is too low. In short, VQMotoring recommended the wrong sized tires.

I called them the next day and told them what happened. My call was taken by Cesar. He claimed to be the Customer Service guy. He gives me this huge run around about not knowing customer preferences and that the sales guy gave me those tires so I could lower my car and still have clearance....even though I never mentioned lowering the car....all horse sh*t. He offers to take them back until he finds out they've been mounted and driven on from the shop to my house. Then he says he can't. He recommends that I just drive with the traction control off!!! I tell him that I'm not comfortable doing that as it isn't safe and that his sales guy created an unsafe situation for me and he should do the right thing and take the tires back. I even agreed to purchase the correct size from him. Finally, he agrees and says to purchase the new ones and have them swapped out, ship the incorrect ones back (at my cost - which I agree to do) and he'll send me a full refund for the purchase price (via check, rather than just crediting my CC which I found to be odd but figured, whatever).

I get my tires, mount em...they're great. Send the old ones back and send him an email per his instructions. A week goes by....nothing. Another few days and I send another email- I get a response - Sorry, you sent us used tires, we won't give you the full refund. WHAT!?!?!? We had a deal!! I called Cesar and spoke to him....the same Cesar that I spent over an hour on the phone with a few weeks ago. He has the ***** to tell me that he doesn't remember our conversation, that he never would have agreed to a full refund, and that I MUST BE MAKING IT UP!!!! I about hit the roof. He gave me his word and now he's not going to stand by it.

... Sorry for the long post, but I want everyone to know what they're dealing with in VQMotoring. I have never complained about anything on this or any other forum before....I don't bash. In this case....it's warranted. Stay away....

 

Now...I have removed 2 posts from this thread..lets keep it at that.

As a reminder....

http://forums.corvetteforum.com/show....php?t=1118161


The Forum allows a factual post on an unresolved dispute with a vendor or another member once all efforts to resolve the issue offline have been exhausted. Then, the post must be factual and cannot be used to bash the vendor or the member. Once the post has been made, it cannot be repeated in other sections or on other days.

Moderators will try to leave such threads open until everybody with direct knowledge of the issue being addressed has had a chance to provide their version of the facts. The thread must not become a running debate on the accuracy of the “facts” and may not deteriorate into an exchange of personal attacks. Neither should be used as an opportunity for speculation by those who do not have direct knowledge of the issue.

Once there has been the opportunity for the facts on all sides to be posted, the thread will be locked. It will remain in the database and will be available for review by those who are researching the topic, vendor or member.

The Forum is not in a position to monitor transactions or to determine the “true facts” in most disputes. Upon request, however, the Forum will try to intervene and mediate a settlement suitable to all parties in a dispute. When issues are resolved in the matter, it will be posted to the original dispute thread so it becomes part of the searchable record. We believe that is a more useful record of performance for potential customers than would be an eBay-style rating system.

As has been our past practice, members or vendors who show a pattern of unresolved issues will be removed from Corvetteforum.com.



anyone found in violation of the above.....



carry on..

 

I would like to hear the other side of this one

 

I have read a couple of threads here that you can't have more than a 1" difference in tire size between front and back or you will get traction control problems. It might not be common knowledge but the information is out there. Draw your own conclusions as to who should be responsible for this info.

Rick

 

Ok. Sorry, we didn’t post sooner, just saw the listing.

To stated the facts Mr. (name removed at buyer's request) order a product from us. Attached is the order confirmation:


After receiving the product and using it, he opted for an exchange. We agreed to an exchange as long as the product was not used. After the manufacture determined the items were used, based on threads, ink on top of tire and hairs on the side of the tire 100% refund was not going to be authorized. Instead he was offered a 70% refund based on the tire being used. We at VQMotoring are here to help our customers, but there is no way we or any other company would accept used tires at an 100% refund.

We are sorry Mr. (name removed at buyer's request) feels disappointed we have many happy customers at corvetteforum and we will continue to work very hard to keep it that way. But to provide a refund for a used product is completely unfair.

Please PM us if you have any questions.

Thanks in advance for your understanding,

Rickie Cruz
VQMotoring.com
(877)-877-9420

 

Rickie, did you even read what I wrote? You certainly didn't address my post, you just chose to address the fact that I purchased and returned the tires. I never said I didn't "use" the tires. That's the only way I could have known that they threw the TC off. I'm not disputing that I sent them back to you with 50 miles on them. What I am disputing is my conversation with Cesar.

The fact is, YOU (Rickie) recommended tires that created an unsafe condition in driving my vehicle. I spoke to Cesar and after a bit of discussion, he agreed to make it right by taking back the USED tires and giving me a COMPLETE refund.....as would be the CORRECT thing to do. I then spoke to him and he essentially called me a liar.

Do you really believe that the $150 that you are stealing from me is worth the business you're going to lose from this forum? Clearly Cesar has no respect for this place, as I told him I was going to let the members know of my poor service if he didn't stick to his word.

Rickie, the $150 doesn't mean nearly as much to me as the pricipal. Don't you dare promise me something and not deliver on it...and then say I lied to boot.

I did my best not to throw you guys under the bus when the problem first arose, but now you've left me no choice.

Here's the bottom line: A reputable shop would have handled things MUCH differently. ...

 

Hi,
This is why we have attached what the customer ordered. He had that preference package. It is there in writting including wheels and tire sizes.
We understand Mr. (name removed at buyer's request) situation that he needs to use the tires for him to find out that his car is not working properly but Goodroads, determined they were excessive used and denied a refund.
We at VQMotoring agreed to eat the tire and offered him a 70% refund based on usage.

Thanks,
VQMotoring.com
(877)-877-9420

 

... I asked Rickie what size tires I needed to go with the new sized rims. He gave me the 30s for the rear. He never mentioned that it would throw the TC off. I didn't know any better at the time.

 

Mike,

This is the second time this happens to us. Same exact situation that the Traction control did not work for another customer. He had purchase the nitto tires and was bothered because his car was not working properly. We asked him " are the tires in new conditions"? Customer stated that he basically just drove the car for a few miles and noticed the situation.
We told our customer the same thing we told you. In his situation, the tires got to goodroads and passed inspection. He got a full refund back and that was that.
In this situation you might have noticed that your traction control was not working properly but maybe you choose to keep on driving your car for a while (as you even state in your message).
I noticed that at the begining of this situation, you were working with us and coming to a conclusion. While you were discussing with other members your thoughts and taking in opinions, you were still putting miles on your car.
If i were in your shoes i would have noticed the situation and took the wheels off right away knowing if i used the tire more, i would not be able to return them for anything.

Mike, no one here is calling you a lair at all. We are just trying to be fair and taking back 2 tires that look like you took a road trip from south florida to atlanta and back in unacceptable.

Thanks,
VQMotoring.com
(877)-877-9420

 

Ok..once again I deleted posts from people who felt the need to put their .02 in but have NO DIRECT KNOWLEDGE of thsi transaction....those people need to read the rules regarding dispute threads ..I will NOT repeat this again....next person besides the OP and VQ to reply without DIRECT KNOWLEDGE of this transaction will be camping....do NOT interefere in this thread any more

 

on second thought I am going to ask both parties to resolve this offline and contact me when you reach an agreement at which time I will re-open this thread.

 

I've contacted each of the parties via e-mail and asked them to resolve their dispute offline. The Forum's rules on unresolved disputes, quoted above by Robert, are there for a reason.

It's our experience that turning a thread into a bashfest and/or a running debate on whose version of the facts is superior, doesn't lend itself to a good outcome for any of the parties involved. Once the parties involved in the dispute complete their offline discussions, I've asked them to let me know the results so I can post them to this thread before it goes into the archives.

Jim Willis
Corvetteforum.com