Problem with Tire Rack Pt. 2
Thread Starter
Instructor
Joined: Apr 2008
Posts: 147
Likes: 50
Problem with Tire Rack Pt. 2
OK, so my previous thread was locked because I hadn't contacted Tire Rack yet. However, I just got off the phone with TR, and would like to update the situation. (For those that didn't get a chance to read my other thread, here is my post, copied & pasted)
So I ordered 4 wheels & tires from Tire Rack on Tuesday, and they were set to be delivered to my house this afternoon. I chose the option of FREE MOUNTING & BALANCING of the wheels, which I thought was pretty sweet that I wouldn't have to go to a shop and pay them to do it.
Well, I did get something delivered from UPS today, however, it was NOT what I was expecting. Rather than getting 4 wheels & tires MOUNTED already, I instead received 3, yes THREE tires, but no wheels. So at the moment I am short 1 tire, and 4 wheels. Is this common practice for Tire Rack or what? They gave me 4 UPS tracking numbers when I made my order, but so far, there has only been progress shown on 3 of them. The weird thing is, all 3 that were delivered today show a shipping weight of 55 pounds each, which is roughly what the wheel & tire would be together.
So my question is, where the heck are my wheels? And how are my tires going to be mounted now?
Anyone else have problems like this with Tire Rack before?
OK, so here is the update. I just got off the phone with Tire Rack Customer Service (they were very friendly), and long story short, it looks like I got someone else's order! The CSR said she is going to contact UPS and try to track down my order, and if they can find it, they will re-route it to my house on Monday. If they cannot locate it, she said they will just ship me a new set of tires/wheels that are actually mounted this time :P
Hopefully this thread doesn't get locked, as I have contacted TR, and as of now this is just a thread I will continue to update with results from TR as they come to me.
Funny thing is, forum member Carcass suggested in my previous thread that it sounds like someone else received my order. I guess he gets 10 bonus points for being right
So I ordered 4 wheels & tires from Tire Rack on Tuesday, and they were set to be delivered to my house this afternoon. I chose the option of FREE MOUNTING & BALANCING of the wheels, which I thought was pretty sweet that I wouldn't have to go to a shop and pay them to do it.
Well, I did get something delivered from UPS today, however, it was NOT what I was expecting. Rather than getting 4 wheels & tires MOUNTED already, I instead received 3, yes THREE tires, but no wheels. So at the moment I am short 1 tire, and 4 wheels. Is this common practice for Tire Rack or what? They gave me 4 UPS tracking numbers when I made my order, but so far, there has only been progress shown on 3 of them. The weird thing is, all 3 that were delivered today show a shipping weight of 55 pounds each, which is roughly what the wheel & tire would be together.
So my question is, where the heck are my wheels? And how are my tires going to be mounted now?
Anyone else have problems like this with Tire Rack before?
OK, so here is the update. I just got off the phone with Tire Rack Customer Service (they were very friendly), and long story short, it looks like I got someone else's order! The CSR said she is going to contact UPS and try to track down my order, and if they can find it, they will re-route it to my house on Monday. If they cannot locate it, she said they will just ship me a new set of tires/wheels that are actually mounted this time :P
Hopefully this thread doesn't get locked, as I have contacted TR, and as of now this is just a thread I will continue to update with results from TR as they come to me.
Funny thing is, forum member Carcass suggested in my previous thread that it sounds like someone else received my order. I guess he gets 10 bonus points for being right
Tech Contributor
Joined: Dec 2006
Posts: 10,962
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From: Van Buren Arkansas
Wounded Warrior Escort '11
Well, it sounds like TireRack is doing proper customer service without issue. Stuff happens from time to time with any business but it sounds like they are taking care of you properly.
Racer
Joined: Aug 2007
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From: Windsor California
Team Owner
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From: Boynton Beach Florida
St. Jude Donor '07-'12, '20
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Hope you get your tires and wheels!
Melting Slicks
Joined: Jan 2009
Posts: 3,181
Likes: 286
From: Puyallup Washington
I don't understand
I do not understand why anyone would post about a problem with any seller and say they will never get my business again before they even contact the seller. That is just plain dumb and rude. At least give the seller a chance to make it right before publically blasting them.
Melting Slicks
Joined: Apr 2008
Posts: 2,118
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From: Redding CA
I do not understand why anyone would post about a problem with any seller and say they will never get my business again before they even contact the seller. That is just plain dumb and rude. At least give the seller a chance to make it right before publically blasting them.
no one or no business is perfect
Team Owner
Joined: Dec 1999
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I believe in the Beer Fairy
OK, so here is the update. I just got off the phone with Tire Rack Customer Service (they were very friendly), and long story short, it looks like I got someone else's order! The CSR said she is going to contact UPS and try to track down my order, and if they can find it, they will re-route it to my house on Monday. If they cannot locate it, she said they will just ship me a new set of tires/wheels that are actually mounted this time :P
Hopefully this thread doesn't get locked, as I have contacted TR, and as of now this is just a thread I will continue to update with results from TR as they come to me.
Funny thing is, forum member Carcass suggested in my previous thread that it sounds like someone else received my order. I guess he gets 10 bonus points for being righ
Hopefully this thread doesn't get locked, as I have contacted TR, and as of now this is just a thread I will continue to update with results from TR as they come to me.
Funny thing is, forum member Carcass suggested in my previous thread that it sounds like someone else received my order. I guess he gets 10 bonus points for being righ
I do not understand why anyone would post about a problem with any seller and say they will never get my business again before they even contact the seller. That is just plain dumb and rude. At least give the seller a chance to make it right before publically blasting them.
This is why we have rules about how to post a dispute thread
Race Director
Joined: Aug 1999
Posts: 11,123
Likes: 673
From: SE Pennsylvania
St. Jude Donor '03 thru '26
Oldtimer
Tire Rack ?
I'll just add my $0,02, But I've bought I guess four complete sets of wheel and tire from Tire Rack and I've never had a single problem. Being where I live and as close to one of their recmmended installers, I usually never get charged any shipping charges ! I can't think think of using any other tire service. Plus they always know how to put any car on the life without any damage and they know how to install and balance any set of tires and wheels. Great company to do business with. 
Safety Car
Joined: May 2004
Posts: 4,628
Likes: 397
From: Madison Wi
Tire Rack won't let you down. I ordered a set of 4 GoodYears for the Vette a few weeks ago from Lee at TireRack. Lee's customer support was awsome, and he even took time to share past Corvette stories with me. He's owned lots of them over the years.
I'm sure it was an honest error and you'll have your wheels and tires arrive mounted and balanced in a few days.
I'm sure it was an honest error and you'll have your wheels and tires arrive mounted and balanced in a few days.
Safety Car
Joined: Dec 2003
Posts: 4,073
Likes: 1
From: Sarver Pennsylvania
I do not understand why anyone would post about a problem with any seller and say they will never get my business again before they even contact the seller. That is just plain dumb and rude. At least give the seller a chance to make it right before publically blasting them.
I can understand defending a preferred vendor, but EVERYONE should know the facts of the situation before posting such a prejudicial statement (and that goes to you, too, memphis_vette, for doing
).As I see it, the guy was frustrated (we all understand that feeling!) and was venting - looking for support for his position. He DID contact the seller and they appear to be working with him regarding his expectations (as well as those of fellow Forum members (and customers at large). This is a good thing - and not one that merits any name-calling from someone who elects to jump into the fray before understanding the whole situation.
Just sayin'.
Drifting
Joined: Mar 2004
Posts: 1,672
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From: cincinnati ohio
Senior Member
Cruise-In V Veteran
I do not understand why anyone would post about a problem with any seller and say they will never get my business again before they even contact the seller. That is just plain dumb and rude. At least give the seller a chance to make it right before publically blasting them.
not very intelligent to go off without getting all of the facts. Some folks know how to handle perceived problems and other do not.
Melting Slicks
Joined: Feb 2007
Posts: 3,266
Likes: 8
From: Indian Rocks Beach FL
St. Jude Donor '08-'09-'10
"This is the 1st time I have ever ordered from TR, and I have to say that I will probably be taking my business elsewhere from now on."
