DMH Performance...terrible experience
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Instructor
Joined: Jan 2010
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DMH Performance...terrible experience
Well, back in March I ordered some DMH cutouts from marylandspeed. I went with DMH cause of the 4yr warranty...well, after tax season and such ended I ended up getting the cutouts installed (mid June). The cutouts didn't work. The shop tested everything and found out that the problem was the switch. The switch was getting power in, but no power out. So, I figured no big deal, I have a 4yr warranty I'm covered. I ended up sending them a few emails... no responses to any of them, even though I requested a response. Tried leaving voicemails... none of which were returned. I ended up finally get them on the phone the first week of July and was assured that I would have a switch put in the mail for me that day... well, that never happened. I've tried some emails since then...no responses. I've called several times, and left several voicemails (detailing the situation). There was never an answer, and never a call returned. So, pretty much, I've had these installed since mid June and I haven't been able to use them once. I've had some bad customer service from time to time, but this is unbelievable. I'm definitely regretting this purchase from this manufacturer.
I honestly didn't want to make a thread like this (hence why I've taken so long to do so) but I'm at the end of my rope.
I honestly didn't want to make a thread like this (hence why I've taken so long to do so) but I'm at the end of my rope.
Safety Car
Joined: Jun 2005
Posts: 4,977
Likes: 256
From: St. Louis Missouri
That's odd. My friend bought a used DMH cutout... while a mechanic was working on the car, he broke the motor on the cutout. My friend called DMH and told them what happened and DMH sent him a brand new complete unit. Can't beat that for customer service. I hope you get your switch situation sorted out. Perhaps a $3 switch from radio shack would allow you to use your cutout until it's resolved?
Former Vendor
Joined: Sep 2005
Posts: 18,293
Likes: 137
From: Hazel Green, Wi www.doubledmods.com
St. Jude Donor '12-'13
I work with Dave at DMH and Dave is a really is great guy
For sometime Dave has had his hands full with making cutouts, filling orders and being there with his father who was very sick. This was effecting not only the response time to emails and phone calls but shipping as well. I had some issues with delays in orders shipping for my customers as well. Those who did order these from me were very good at understanding that Dave was spending every minute he could with his father and as much as he could with his business(DMH)
I called Dave yesterday to talk with him a few minutes and learned his father has passed away
and is now peacefully resting
I am sure Dave will take care of you himself if you would call DMH direct.
If I can help you at all let me know send me a PM
Dennis
For sometime Dave has had his hands full with making cutouts, filling orders and being there with his father who was very sick. This was effecting not only the response time to emails and phone calls but shipping as well. I had some issues with delays in orders shipping for my customers as well. Those who did order these from me were very good at understanding that Dave was spending every minute he could with his father and as much as he could with his business(DMH)
I called Dave yesterday to talk with him a few minutes and learned his father has passed away
and is now peacefully restingI am sure Dave will take care of you himself if you would call DMH direct.
If I can help you at all let me know send me a PM
Dennis
Premium Supporting Vendor
Joined: Oct 2004
Posts: 36,838
Likes: 438
From: Manassas Park VA
St. Jude Donor '07-'08,-'13-'14, '16-'17
I work with Dave at DMH and Dave is a really is great guy
For sometime Dave has had his hands full with making cutouts, filling orders and being there with his father who was very sick. This was effecting not only the response time to emails and phone calls but shipping as well. I had some issues with delays in orders shipping for my customers as well. Those who did order these from me were very good at understanding that Dave was spending every minute he could with his father and as much as he could with his business(DMH)
I called Dave yesterday to talk with him a few minutes and learned his father has passed away and is now peacefully resting
I am sure Dave will take care of you himself if you would call DMH direct.
If I can help you at all let me know send me a PM
Dennis
For sometime Dave has had his hands full with making cutouts, filling orders and being there with his father who was very sick. This was effecting not only the response time to emails and phone calls but shipping as well. I had some issues with delays in orders shipping for my customers as well. Those who did order these from me were very good at understanding that Dave was spending every minute he could with his father and as much as he could with his business(DMH)
I called Dave yesterday to talk with him a few minutes and learned his father has passed away
and is now peacefully restingI am sure Dave will take care of you himself if you would call DMH direct.
If I can help you at all let me know send me a PM
Dennis
Sorry for your troubles
Dave will take care of you, he is a good guy
Peace
Chip
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From: Palmdale, Ca----- 2009 Cyber Gray 4LT A6 F55 452 RWHP 422 RWTQ- RIP 1998 C5 734 RWHP & 585 RWTQ-----
What I would of done thus far is buy a stinking switch and post what you did and just let others know -
This isn't bad as it could be, sorry to hear of the broken part but grab a switch at the Auto store and slap it in and enjoy the cut-outs
Man we all get burned some how some way throughout our Vette owning years, man I know I have, I complained let others know and then made the situation better.
I'd write them a letter of the details and mail it "CERTIFIED" so they have to accept it and read it - If they do nothing about it then bummer but if they do then you have an extra switch for one of us who gets a broken one
Thanks,Matt
This isn't bad as it could be, sorry to hear of the broken part but grab a switch at the Auto store and slap it in and enjoy the cut-outs
Man we all get burned some how some way throughout our Vette owning years, man I know I have, I complained let others know and then made the situation better.
I'd write them a letter of the details and mail it "CERTIFIED" so they have to accept it and read it - If they do nothing about it then bummer but if they do then you have an extra switch for one of us who gets a broken one
Thanks,Matt
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Michael S. Palmer
Race Director
Joined: Jul 2007
Posts: 18,681
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From: Reno is so close to Hell you can see Sparks , State Of Confusion
St. Jude Donor '12-'13-'14
What I would of done thus far is buy a stinking switch and post what you did and just let others know -
This isn't bad as it could be, sorry to hear of the broken part but grab a switch at the Auto store and slap it in and enjoy the cut-outs
Man we all get burned some how some way throughout our Vette owning years, man I know I have, I complained let others know and then made the situation better.
I'd write them a letter of the details and mail it "CERTIFIED" so they have to accept it and read it - If they do nothing about it then bummer but if they do then you have an extra switch for one of us who gets a broken one
Thanks,Matt
This isn't bad as it could be, sorry to hear of the broken part but grab a switch at the Auto store and slap it in and enjoy the cut-outs
Man we all get burned some how some way throughout our Vette owning years, man I know I have, I complained let others know and then made the situation better.
I'd write them a letter of the details and mail it "CERTIFIED" so they have to accept it and read it - If they do nothing about it then bummer but if they do then you have an extra switch for one of us who gets a broken one
Thanks,Matt
Melting Slicks
Joined: Apr 2008
Posts: 2,343
Likes: 9
From: Lexington Park MD
Well if in the end you still can't get a response I would leave a message saying you will dispute the charges with your credit card in 10 days form the date you leave the message. Hopefully that will get their attention and if not then simply call your credit card and they will take care of it for you.
I don't personally know Matt or his personal problems but some trustworthy people have said he is a good guy so hopefully he will come through for you. But personal probelms or not he still has a duty to fulfill his promises, whether it be a warranty on a product or anything else. I'm not heartless, it seems like he has had ample time to get this particular problem taken care of.
I don't personally know Matt or his personal problems but some trustworthy people have said he is a good guy so hopefully he will come through for you. But personal probelms or not he still has a duty to fulfill his promises, whether it be a warranty on a product or anything else. I'm not heartless, it seems like he has had ample time to get this particular problem taken care of.
Race Director
Joined: Dec 2004
Posts: 13,760
Likes: 75
From: Haymarket VA
When we installed them on my car I kept pushing on the switch and nothing happened. I traced the wiring over and over again. After about an hour, I figured out that it's a toggle switch...
No problems since and Dave was great!
Kevin
Thread Starter
Instructor
Joined: Jan 2010
Posts: 106
Likes: 0
I work with Dave at DMH and Dave is a really is great guy
For sometime Dave has had his hands full with making cutouts, filling orders and being there with his father who was very sick. This was effecting not only the response time to emails and phone calls but shipping as well. I had some issues with delays in orders shipping for my customers as well. Those who did order these from me were very good at understanding that Dave was spending every minute he could with his father and as much as he could with his business(DMH)
I called Dave yesterday to talk with him a few minutes and learned his father has passed away and is now peacefully resting
I am sure Dave will take care of you himself if you would call DMH direct.
If I can help you at all let me know send me a PM
Dennis
For sometime Dave has had his hands full with making cutouts, filling orders and being there with his father who was very sick. This was effecting not only the response time to emails and phone calls but shipping as well. I had some issues with delays in orders shipping for my customers as well. Those who did order these from me were very good at understanding that Dave was spending every minute he could with his father and as much as he could with his business(DMH)
I called Dave yesterday to talk with him a few minutes and learned his father has passed away
and is now peacefully restingI am sure Dave will take care of you himself if you would call DMH direct.
If I can help you at all let me know send me a PM
Dennis
Thread Starter
Instructor
Joined: Jan 2010
Posts: 106
Likes: 0
Thread Starter
Instructor
Joined: Jan 2010
Posts: 106
Likes: 0
Thread Starter
Instructor
Joined: Jan 2010
Posts: 106
Likes: 0
You read my post correctly, it is the toggle switch. The motors on the cutouts work fine, I am in need of a switch only.
Thread Starter
Instructor
Joined: Jan 2010
Posts: 106
Likes: 0
Well if in the end you still can't get a response I would leave a message saying you will dispute the charges with your credit card in 10 days form the date you leave the message. Hopefully that will get their attention and if not then simply call your credit card and they will take care of it for you.
I don't personally know Matt or his personal problems but some trustworthy people have said he is a good guy so hopefully he will come through for you. But personal probelms or not he still has a duty to fulfill his promises, whether it be a warranty on a product or anything else. I'm not heartless, it seems like he has had ample time to get this particular problem taken care of.
I don't personally know Matt or his personal problems but some trustworthy people have said he is a good guy so hopefully he will come through for you. But personal probelms or not he still has a duty to fulfill his promises, whether it be a warranty on a product or anything else. I'm not heartless, it seems like he has had ample time to get this particular problem taken care of.
In the end, I'm not looking to drag his name through the mud or anything like that. I've been very patient and persistant. All I want is my part so I can use the product that I paid decent money for. If he comes through for me, I will be sure to update this thread with the outcome and clear the air. Hopefully he does the right thing. I will keep you all posted.
Safety Car
Joined: Jun 2005
Posts: 4,977
Likes: 256
From: St. Louis Missouri
