Dealership service *opps*
11-10-2010, 03:17 PM
#21
Drifting
Work the best deal you can with them. They sound like they are trying to do the right thing. Everybody makes mistakes. This is a big mistake and it's your money and your call.
Good luck.
Good luck.
11-10-2010, 10:53 PM
#25
Burning Brakes
Member Since: Apr 2009
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Lots of things to think of here..
Yes, they made a mistake but... Have you ever made a mistake and hoped the customer is willing to compromise or work with you?
You might want to discuss this with the dealer owner. You could come out ok and be the hero for doing the right thing, plus save someone their job in this economy.
Yes, they made a mistake but... Have you ever made a mistake and hoped the customer is willing to compromise or work with you?
You might want to discuss this with the dealer owner. You could come out ok and be the hero for doing the right thing, plus save someone their job in this economy.
I would request a meeting with the owner/GM on this one. If there is a law on your side, they will know. Give the Titans a chance to wave additionl charges or make a deal. Good luck! 
11-10-2010, 11:18 PM
#26
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Would you have agreed to the repair if the price had been quoted right? If so, sounds like the dealership is trying to make this right and offering you a discounted price on the parts plus the rest of the ticket. We all make mistakes - at least they admitted it.
If you would not have agreed to the repair at that price, then do what you have to do.
Lots of people here seem to want the dealerships to eat the cost on this one for what even you admit was probably an honest mistake. Doesn't seem like they were trying to take advantage of you IMO.
If you would not have agreed to the repair at that price, then do what you have to do.
Lots of people here seem to want the dealerships to eat the cost on this one for what even you admit was probably an honest mistake. Doesn't seem like they were trying to take advantage of you IMO.
11-10-2010, 11:44 PM
#28
Le Mans Master
Had mine replaced about 3 years ago on my GMPP. The dealership replaced it with a REMANUFACTURED AC-DELCO Unit. Dealership told me that NEW racks were no longer available for the C5 and that ALL were now remanufactured? Anyway, they had to replace it under warranty 2 more times in the next year (also Remanufactured AC Delco units).
11-11-2010, 02:59 PM
#29
Burning Brakes
Thread Starter
Still not worked out, he is not really wanting to match the gmparts price....and for the price no I would have waited and gone to another non dealer shop that does corvettes...just got it and winter is coming.
11-11-2010, 04:02 PM
#31
Race Director
Is this a dealership you've worked with before?
I hope you can come to a compromise but the more I read these replies and see both sides I still think that they should give you the price they originally quoted.
Based on the price they originally gave you for the steering rack, it appears you decided to get other things done to the car too. You had a set amout of $$$ you were prepared to spend on the car and planned accordingly. You did not know what to expect price wise on the steering rack and you honestly believed that was a fair price for it.
Then they come back to you AFTER all the work was done to tell you the price was wrong. It's not like you had the option to refuse to have the work done at this time. It sounds like this is something you would have waited on had the amount been given to you correctly or you would have waited on the other items.
It is not fair to you to be forced to pay the extra amount. If the guy that wrote the order up has made this mistake more than once, then he would deserve to lose his job. I'm guessing you can afford this, but imagine someone that took their car in that didn't have the extra $1,000. What would they do?
You both went into this in good faith and the dealership would be much further ahead to go ahead and just charge you the price quoted. This would insure that you will go back and have more work done with them in the future. If I was told I would be paying over $1,000 more than I was quoted, I would never return there again!!
I hope you can come to a compromise but the more I read these replies and see both sides I still think that they should give you the price they originally quoted.
Based on the price they originally gave you for the steering rack, it appears you decided to get other things done to the car too. You had a set amout of $$$ you were prepared to spend on the car and planned accordingly. You did not know what to expect price wise on the steering rack and you honestly believed that was a fair price for it.
Then they come back to you AFTER all the work was done to tell you the price was wrong. It's not like you had the option to refuse to have the work done at this time. It sounds like this is something you would have waited on had the amount been given to you correctly or you would have waited on the other items.
It is not fair to you to be forced to pay the extra amount. If the guy that wrote the order up has made this mistake more than once, then he would deserve to lose his job. I'm guessing you can afford this, but imagine someone that took their car in that didn't have the extra $1,000. What would they do?
You both went into this in good faith and the dealership would be much further ahead to go ahead and just charge you the price quoted. This would insure that you will go back and have more work done with them in the future. If I was told I would be paying over $1,000 more than I was quoted, I would never return there again!!
11-11-2010, 04:21 PM
#32
Drifting
look at it another way: they could always take out the rack and put your old one back in, charging you only for all the other work that you agreed to.
problem solved.
problem solved.
11-11-2010, 05:00 PM
#33
Melting Slicks
Have you called around to the other non-dealer shops for quotes? See if you can come to an agreement somewhere between the non-dealer and the dealer quotes.
11-11-2010, 05:05 PM
#34
Racer
Turn one will rebuild your actual rack (and dyno it too) for $250....
takes a week.. Tell the dealer to send your old rack out, rebuild it (so no worries about the source of the rack, since it is your original), and have them pay for the labor.
takes a week.. Tell the dealer to send your old rack out, rebuild it (so no worries about the source of the rack, since it is your original), and have them pay for the labor.
11-11-2010, 05:45 PM
#36
Burning Brakes
Thread Starter
I opted to not get the front and rear brakes done, I will order the pads and rotors offline and either do it myself or have the other shop that comes highly recomended do it...also going to need new tires.
11-11-2010, 06:29 PM
#37
Race Director
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Those prices are basically cost plus 10% or jobber pricing, if you will. So you should have ended up in not too bad of shape considering.
The pads are a piece of cake. I'd be sure to order a full pad kit which comes with new spring clips. The OEM pads are not that bad of a deal if you are not racing or tracking the car, Gene Culley will give you a good deal on the AC-Delco kit.
Now rotors be a little more of an issue from at home unless you have a good set of impact tools and a decent compressor. Those caliper mounting bolts have a very high torque value on them. So from a shop perspective getting it up on a lift allows you a better angle to torque those bolts. And remove them.
In both cases, pads and rotors, you do not need to open your brake lines and thus will not need to bleed your brakes. Just drain down the reservoir to just at the minimum level marked on the side. Compress the pads with a C clamp and remove them. I use a hanger to hold the caliper out of the way while I finish the servicing. After you are done, top off the fluid. In any case, after new pads are installed, always burnish the pads before using. Up to 30 MPH bring to a firm stop without locking the brakes, and repeat 20 times. Then park it and let it cool down. I generally do this late in the evening around the subdivision since the speed limit is 30.
Notice in the pictures, top bolt gets removed on the front caliper then it pivots down and lower bolt on the rear calipers then it pivots upward. In the kit you get one new bolt for each side pre-coated. When you need it we can give you the torque values.
Here's a few pictures:
Pad Kit
Hanger and Compressing pistons
Last edited by Jet-Jock; 11-11-2010 at 06:33 PM.
11-11-2010, 06:34 PM
#38
Race Director
I can't believe that you fell for their excuse. Classic example of bait and switch. Seriously, they are ripping you off. Sorry, but you need to get any quote in writing to be able to gain leverage when these things happen. It makes me livid that dealerships do this to customers, and still some guys make excuses for them.
11-11-2010, 06:49 PM
#39
Race Director
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Lets give the dealer the benefit of the doubt, they handled it like profesionals, and you were a gentleman. In the event it was a mistake they made pretty good on it. Everyone always goes on the attack that the dealers are the anti-christ, and I'm sure some are. This has been discussed before you cannot compare dealer rates to the local mechanic, dealer 20,000sqft facility on 2 acre parcel, union mechanics. Local Joe 2,000sqft facility on .25acre good mechanics.
