Strange thing as the vendor seemed to interact well with plenty of members but had an order that i placed and canceled on the same day but didn't get a refund within 2 days after they said they would handle the situation.

Needed the money back asap and explained this to him and filed a dispute in hopes this would speed up the process.

Wrong idea... but I did the right thing by filing a dispute, anyone who disagrees is biast as my hard earned money should be refunded as soon as possible.

Gene finally replied and said he could not refund the payment as it was in the dispute process which is incorrect as it has not been escalated to paypal yet.

response below:

Hello Sue,



I let you know the previous evening I would take care of the order cancellation and that meant refunding your payment. You took it upon yourself to file a PayPal dispute, so at this time it is out of my hands and you must wait for the PayPal dispute to go through. Had you not filed a PayPal dispute, you’d have the funds.



Thanks,
Gene.

Poor customer service, and lost a potential long term customer.

 

WTF!!!!!???
Who are you talking about??
It seems like your a little impatient.
Let cooler heads prevail

 

Sounds like you should have waited for him to react!

 

Hes right (the vendor that is) Once you file a dispute, its taken out of his hands and it almost doubles your wait for payment. Once they have taken their time looking at the situation at hand they will than get the payment out. Im my own personal opinion, I would have called the vendor and waited. Flamming the guy i dont believe is the right thing to do. Yes i believe in hard earned cash should be brought back and things happen in life. This would be considered more a mistake on your part than a flame. Heck your lucky he didnt do like 90% of other companies work and charge you a restocking fee even though they never touched it to begin with LOL. I have no clue what vendor your talking about either so im on no bodys side, but i do hope it gets delt with rather fast for you. Jay

 

lol.

 

I had NOTHING but good experience with Gene???????.

 

Gee I hope you're not talking about Gene from GMPARTSHOUSE. I don't know anyone on the site who's ever had a problem with him and he's always treated me great.

There is a process to go through when trying to undo an order, especially when you use a 3rd party service.

It seems to me you were too impatient.

 

You state that it has not been escalated to PayPal yet so where did you dispute this? I think you need a reality check, I return merchandise to Macy's, Dillards and the like and I never receive a credit back in 2 days.
If you did file a dispute with PayPal, and I think you did, then you should check with them to see why "Gene" cannot refund your money. They will probably say something like "if you are asking us to give your money back we will take it from the vendor and return it" so "Gene" would send you your money, AND PayPal would send you your money too, as taken from his account.
You wouldn't expect to get paid twice would you?

 

Instructions below, which were emailed to Gene@gmpartshouse

Gene could follow the steps and refund the payment but if it ends up going to paypal my conclusion was likely right and he may just be going as slow as possible to make my situation worse

If the vendor didn't know, they sure did not put enough effort in finding out as it took me less then 2 mins to find this informaiton.

Also i did not receive that response until emailing more than once.

all i know is in the end i get my money back regardless of what they do.

Search Paypal's website

How do I issue a full refund for a dispute?

1. Log in to your PayPal account.
2. Click Resolution Center.
3. Select Open Cases from the list and find the transaction.
4. Click the Case ID in the Case column.
5. Click Issue a full refund on the case details page.

You can issue a refund within 60 days of receiving a payment. Issuing a full refund automatically closes a dispute.

 

Things happen unexpectedly...

I don't need a lecture for something that was outside of my control nor do you know my personal situation.

It is not at 5 days... so whats the bigger issue, spending money i shouldn't have spent due to unforseen circumstances or a vendor not doing his duty to refund a payment

Biast?

sounds like it

 

Then please tell the full story, because it sounds like impatientness

 

Let's lighten up the mood...

Ever heard of Johnny Cash?

I'm not a girl :P

All I want is Gene to go into his paypal and follow the instructions in the email I sent him and give my money back and I'll be on my way

 

Look I'm not passing any judgement on what happened with Gene but I will say that in my experience PayPal will slow things down. I know their policy but it doesn't work that smooth in actual practice. JMO which really means little. :-)

Darion

 

http://forums.corvetteforum.com/foru...-disputes.html

The Forum allows a factual post on an unresolved dispute with a vendor or another member once all efforts to resolve the issue offline have been exhausted. Then, the post must be factual and cannot be used to bash the vendor or the member. Once the post has been made, it cannot be repeated in other sections or on other days.

Moderators will try to leave such threads open until everybody with direct knowledge of the issue being addressed has had a chance to provide their version of the facts. The thread must not become a running debate on the accuracy of the “facts” and may not deteriorate into an exchange of personal attacks. Neither should be used as an opportunity for speculation by those who do not have direct knowledge of the issue.

Once there has been the opportunity for the facts on all sides to be posted, the thread will be locked. It will remain in the database and will be available for review by those who are researching the topic, vendor or member.

The Forum is not in a position to monitor transactions or to determine the “true facts” in most disputes. Upon request, however, the Forum will try to intervene and mediate a settlement suitable to all parties in a dispute. When issues are resolved in the matter, it will be posted to the original dispute thread so it becomes part of the searchable record. We believe that is a more useful record of performance for potential customers than would be an eBay-style rating system.

As has been our past practice, members or vendors who show a pattern of unresolved issues will be removed from Corvetteforum.com.

 

Gene is probably the best parts person by far that I've ever encountered in my life. If he said it the way you typed it, its fact. He's upstanding, honorable and always way above everyone else. If you made a purchase that you shouldn't have, then deal with it and let things get straightened out normally. You've compounded the situation by taking the action that you did. Gene is a very busy person and can't possibly reply to every email that comes into him on a moments notice but he does respond! Am I biased, a little but I've been treated fairly by him with no problems ever, like so many others here and more that we never hear about.

 

we have a dispute process...please follow it