Forum Vendor CCA...
Thread Starter
Pro
Joined: Oct 2009
Posts: 554
Likes: 12
From: southeast
Forum Vendor CCA...
For those of you who have been around the forum for a while I am sure you have seen (or been part of) the many positive interactions with Chip at CCA.....BUT.....if you are new here or have not done business with Chip here is my story....
I have ordered several items in the last few weeks and they have all arrived as expected in good condition. While unpacking one I dropped a part that broke on my hardwood floor. It was plastic and I have the skills to get it working again, but I just sent a note to Chip to ask if it was a piece I could order separately. He said he would check into it.....and.....magically a new one shows up a few days later.....however there was no billing invoice. So I asked him what I owed him for the part...and he said nothing - just enjoy the product.
He replaced a part that I broke...for no charge.
Thanks, Chip that is GREAT customer service!
I have ordered several items in the last few weeks and they have all arrived as expected in good condition. While unpacking one I dropped a part that broke on my hardwood floor. It was plastic and I have the skills to get it working again, but I just sent a note to Chip to ask if it was a piece I could order separately. He said he would check into it.....and.....magically a new one shows up a few days later.....however there was no billing invoice. So I asked him what I owed him for the part...and he said nothing - just enjoy the product.
He replaced a part that I broke...for no charge.
Thanks, Chip that is GREAT customer service!
Team Owner
Joined: May 2001
Posts: 36,836
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From: Dear Karma, I have a list of people you missed.
St. Jude Donor '08-'09-'10-'11-'12-'13-'14-'15-'16
I've Heard Many Nice Compliments About CCA In The Past
A very nice thing to do for you!........Kudos to Chip!
Not a bad business decision either.
Not a bad business decision either.
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Race Director
Joined: Aug 1999
Posts: 11,123
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From: SE Pennsylvania
St. Jude Donor '03 thru '26
Oldtimer
Not to steal the light, . . .
Chip is a exceptional gentlemen/businessmen. I've been here ten years and a number of guys keep rising to the highest level in customer service. I've had the pleasure to meet some of them. Each a special individual and everyone especially interested in making us, the Corvette customer satisfied. They live here and they make their business here. In ten years they have made this place a place of security in a purchase for us. The forum has collected all of this together. 
Race Director
Joined: Apr 2007
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From: Ideals are peaceful...History is violent...St.Charles, MO.
2020 Corvette of the Year Finalist (appearance mods)
C5 of Year Winner (appearance mods) 2019
St. Jude Donor '08-'09-'12 thru'22
Truly...The Forum and the Corvette World would be a lesser place without him. Superb communication and business ethics. Passion in his work=success.
Race Director
Joined: Mar 2003
Posts: 10,789
Likes: 894
From: Northern Illinois
Oldtimer
It's refreshing to know that there are still vendors out there that truly care about their customers. I've been on this forum for many years and I've never heard anyone say anything negative about Chip. 
Drifting
Joined: Sep 2006
Posts: 1,336
Likes: 1
From: Henderson Nevada
Chip is one of the best vendor I've ever done business online. Quick, honest and cares about his customer. He too sent me a part within days of contacting me. I forgot where I ordered it and he jumped on my post and told me I got it from him. Great guy!
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Joined: Mar 2001
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From: In a parallel universe. Currently own 2014 Stingray Coupe.
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MO Events Coordinator
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St. Jude Donor '03 thru '26
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CI 5, 8 & 11 Veteran
This type of taking care of the customer attitude is why I buy things from Chip. Great guy to work with.
