djcadillac

This is my own experience thus far and I am starting to get concerned. I ordered a pair of carbon splash guards from them which were supposed to ship this past Monday. I was supposed to receive tracking and never did. No response to 3 calls and multiple emails. Anyone else care to share their experience with them. So far not real impressed! I hope they come thru on the item I already paid for. Should I be worried or are they known for delaying or even fulfilling orders. Time will tell.

rjwz28

There are a lot of members here running their products

djcadillac

I'm sure everyone's experience is different but mine is not unfolding how I would have liked. I hope they come through for me...

boostedfury

No personal experience but where are they located maybe they are without power due to some of these crazy storms lately...just a thought!

djcadillac

I think Michigan. I have no idea what there weather is like (I'm sure snowy and cold) but I didn't know people lost power.

dquagliaroli

Go back and look at the number of members that had trouble with them. Always the same, product doesn't ship when promised. They stop answering the phone. And if it plays out as mine did when you received the splash guards they will be of inferior quality.
When I complained they wanted to change me a delivery and restocking fee. Luckily I had used PayPal and my credit card so I did get full amount back. Good Luck and realize they are not a forum authorized supplier but some forum suppliers use them.

djcadillac

This is my concern. Sue called me 100 times until the sale was made. She is impossible to reach at this point, I just find it very peculiar. I really hope the quality is as promised. She made some very confident claims on how great the quality was and sent me pics that looked great. My first concern is if I am going to get them, and my second is will they be of decent quality? Damn, wonder if its too late to cancel somehow. I already paid by credit card. It's funny when I think back because she was very adamant about me sending a money order. Glad I didn't.

Maxx_Z06

This should be good

FWIW i've read many threads on here about people being unhappy with their customer service. Others have had a good experience with them.
It's both sided honestly.

dquagliaroli

Well check with your credit card company and see how long they will allow you if you want to stop payment. Once that time goes by your are SOOL.
It took them so long on my order that the time was almost up.

Lee DeRaud

I've had no dealings with them personally, but that would certainly set off a few alarms.

Maxx_Z06

http://forums.corvetteforum.com/c5-g...torsports.html

http://forums.corvetteforum.com/c5-g...ng-me-off.html

djcadillac

I got a response which reads.

I am very sorry for the delays - We had a serious family emergency early in the week -

Your order has shipped and here is the tracking information.

Hopefully this is the truth. When I checked tracking its not showing that it shipped yet but a label has been created. I want to give them the benefit of the doubt but with others having similar situations, It makes me wonder. I will keep everyone posted if and when they show up and the condition they are in. Thanks for all your input and we will see how this story unfolds!

boostedfury

Hopefully they look awesome and as promised!

James2002z06

I would not deal with them if they were the last vender on the planet ...
Yeah I said that ......

James2002z06

momo20

from my readings and talking with other members via PM's they don't have a steller rep due to how the handle business..

robert miller

always have had good repore with them. Susan is his wife and very nice person to deal with. Robert

Vetteman Jack

OP, hope things work out OK for you.

djcadillac

Susan was so nice to deal with initially on the phone when I placed my order that I felt very comfortable dealing with them. Did she have a family emergency....possibly, but after reading some of the other forum member experiences, I sincerely am worried about my order. I really hope they arrive as promised. The tracking is now showing a delivery of Tuesday. Now my concern is if the quality is going to be as promised?

djcadillac

Thank you!