CCW Customer Service
Thread Starter
Instructor
Joined: Jan 2014
Posts: 105
Likes: 1
From: Miami FL
CCW Customer Service
Amazing, just simply amazing. I didn't even buy my wheels new. I picked them up used and had some questions so I emailed John. He knows he isn't going to get an order for wheels from me at this time but has been very responsive. He gave me input on proper tire size and saved me from doing a brake upgrade that would not have fit.
Buy with confidence, product is excellent and the customer service is amazing...
Buy with confidence, product is excellent and the customer service is amazing...
Le Mans Master
Joined: Oct 2002
Posts: 8,008
Likes: 49
From: Hoover, AL NCM Life Member #2438
Started with my first set in 2008....
Over the last couple of years upgraded to "repeat offender" status
Last week he tells me... You are now considered to be a "Habitual Offender"!!!!
Administrator
Joined: Mar 2001
Posts: 367,947
Likes: 24,704
From: In a parallel universe. Currently own 2014 Stingray Coupe.
C7 of the Year - Modified Finalist 2021
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Always have heard great things about CCW's products and customer service.
Race Director
Joined: Jul 2008
Posts: 17,753
Likes: 3,688
From: The Sunshine State
2022 C5 of the Year Finalist - Modified
2021 C5 of the Year Finalist - Modified
C7 of the Year - Modified Finalist 2021
Finalist 2020 C7 of the Year -- Modified
2020 C5 of the Year Finalist - Modified
C5 of Year Finalist (appearance mods) 2019
2018 C5 of Year Finalist
My one and only experience (thus far) has been great! I live on the other best/west coast of Florida and John had my 505As with tires installed and balanced on my door step 3 days after my order!
Le Mans Master
Joined: Feb 2007
Posts: 9,294
Likes: 1,527
From: Oviedo Florida
2024 C5 of the Year Finalist - Modified
2024 C2 of the Year Finalist - Modified
2023 C2 of the Year Finalist - Modified
2021 C2 of the Year Finalist - Modified
2016 C5 of Year Finalist
Once you get on their computer they never forget that you are a
customer and they treat you very well. I wish all business's were as
good with customer service.
customer and they treat you very well. I wish all business's were as
good with customer service.
Le Mans Master
Joined: Oct 2002
Posts: 8,008
Likes: 49
From: Hoover, AL NCM Life Member #2438
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Race Director
Joined: Dec 2004
Posts: 13,760
Likes: 75
From: Haymarket VA
None better than John and Chip. Also Melissa when she was there.
I bought a set of CCW Big Street Classics and then a set of CCW SP500's for the L5 flare setup. I simply called John and told him I wanted the widest wheel/tire combination without sticking out. He made up 18x10 and 19x13 SP500's with 275x30 and 345x30 PS2's. I know several people who contacted John and told him "I want the same set WKMCD runs."
Between John and Chip at CCW and Chip at Custom Corvette Accessories they could give classes in great customer service!
I bought a set of CCW Big Street Classics and then a set of CCW SP500's for the L5 flare setup. I simply called John and told him I wanted the widest wheel/tire combination without sticking out. He made up 18x10 and 19x13 SP500's with 275x30 and 345x30 PS2's. I know several people who contacted John and told him "I want the same set WKMCD runs."
Between John and Chip at CCW and Chip at Custom Corvette Accessories they could give classes in great customer service!
Burning Brakes
Joined: Jun 2013
Posts: 1,186
Likes: 16
From: Orlando Fl
Got my classics used and they were able to look up the specs by old owners name to assure fitment. They also answered all my questions and seemed very happy to do soeven looked up a set on ebay I was looking at and told me they appeard clear coated which i didnt want.. I couldnt pay 3k+ for ANY set of wheels but thats just me, if that ever changed I would ONLY by CCW wheels. 
Le Mans Master
Joined: May 2005
Posts: 6,366
Likes: 249
From: Fort Lauderdale, Florida
How many companies do you call and the owner answers the phone. I've got my classics many years now, I've also earned repeat offender status. Luckily I haven't damaged a wheel in a long time. I called up because I thought I had an unusual question. I spoke to John and he was familiar with my problem. Problem solved.
Tech Contributor
Joined: Jan 2004
Posts: 20,030
Likes: 289
From: Wylie TX --> Less is More, except under the hood !
Still on my first set I purchased Feb 2008. (6.5 yrs old now).
Luckily never had an issue, but I feel confidant CCW would help me if I needed something.
Toque
Luckily never had an issue, but I feel confidant CCW would help me if I needed something.
Toque
Le Mans Master
Joined: May 2005
Posts: 6,366
Likes: 249
From: Fort Lauderdale, Florida
Some companies just get it right, which nowadays is so hard to do. Like East Coast Supercharging here in New Jersey, I don't think I've ever read a bad review about ECS or CCW ever. Both companies I've had the pleasure of dealing with.