They cant set a precedent. People will be asking for replacements 10 years after the warranty was up.
Eckler's
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1st Gear
Joined: Jul 2015
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Eckler's
I purchased a corvette cover for my car in June 2013 and the color was a magnetic red for a 2002 car. I contacted Eckler's in June 2015 about the cover was falling apart and letting debris filter through. After waiting a month for a response, customer service said their is only a warranty for one year and I would need to purchase a new one. Eckler's does not stand behind their products.
Beware before purchasing from this company!
Beware before purchasing from this company!
Le Mans Master
Joined: Feb 2007
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From: Oviedo Florida
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I purchased a corvette cover for my car in June 2013 and the color was a magnetic red for a 2002 car. I contacted Eckler's in June 2015 about the cover was falling apart and letting debris filter through. After waiting a month for a response, customer service said their is only a warranty for one year and I would need to purchase a new one. Eckler's does not stand behind their products.
Beware before purchasing from this company!
Beware before purchasing from this company!
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So you've had the cover for two years, it had a one year warranty on it, and now you want them to replace it at no cost? I would agree that the cover should last longer than two years unless it was a really cheap cover to begin with, and perhaps they could do some good will coverage on a new one, but technically what they are saying is correct.
I've dealt with Ecklers many times over the years and not had any problems. But, every situation is different. Hope you can work something out with them.
I've dealt with Ecklers many times over the years and not had any problems. But, every situation is different. Hope you can work something out with them.
cesssna10
Joined: Feb 2011
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From: Big Canoe Ga
Team Owner
Joined: Aug 2003
Posts: 24,490
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From: Scottsdale AZ
I purchased a corvette cover for my car in June 2013 and the color was a magnetic red for a 2002 car. I contacted Eckler's in June 2015 about the cover was falling apart and letting debris filter through. After waiting a month for a response, customer service said their is only a warranty for one year and I would need to purchase a new one. Eckler's does not stand behind their products.
Beware before purchasing from this company!
Beware before purchasing from this company!
Safety Car
Joined: Feb 2001
Posts: 3,725
Likes: 53
From: Warrington Pa.
You signed up on here today to complain about a 2 year old car cover with a 1 year warranty...... And say,"beware before purchasing from this company". What did they do wrong? You know what the warranty is, and do you expect special treatment after bad mouthing them? 
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Burning Brakes
Joined: Apr 2006
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I have bought many times from Ecklers and never had a problem and their products seem to be of high quality for the most part ! But no company I know of will replace something that's not covered by warranty ! plus like other members have mentioned, Ecklers did not make the cover they are just the distributor.
Burning Brakes
Joined: Jun 2002
Posts: 1,222
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St. Jude Donor '04
I purchased a corvette cover for my car in June 2013 and the color was a magnetic red for a 2002 car. I contacted Eckler's in June 2015 about the cover was falling apart and letting debris filter through. After waiting a month for a response, customer service said their is only a warranty for one year and I would need to purchase a new one. Eckler's does not stand behind their products.
Beware before purchasing from this company!
Beware before purchasing from this company!
If you'd like to PM your order number i'll take a look at it. Customer service is correct we only warranty for 1 year. A lot of times the manufacturer has a long warranty. But i'd be more than happy to take a look and sale you one at a discounted price. Just let me know. Thanks.
Le Mans Master
Joined: Mar 2011
Posts: 6,835
Likes: 302
From: Columbia SC
I purchased a corvette cover for my car in June 2013 and the color was a magnetic red for a 2002 car. I contacted Eckler's in June 2015 about the cover was falling apart and letting debris filter through. After waiting a month for a response, customer service said their is only a warranty for one year and I would need to purchase a new one. Eckler's does not stand behind their products.
Beware before purchasing from this company!
Beware before purchasing from this company!
Safety Car
Joined: Mar 2003
Posts: 4,525
Likes: 372
From: Philadelphia PA
Hello,
If you'd like to PM your order number i'll take a look at it. Customer service is correct we only warranty for 1 year. A lot of times the manufacturer has a long warranty. But i'd be more than happy to take a look and sale you one at a discounted price. Just let me know. Thanks.
If you'd like to PM your order number i'll take a look at it. Customer service is correct we only warranty for 1 year. A lot of times the manufacturer has a long warranty. But i'd be more than happy to take a look and sale you one at a discounted price. Just let me know. Thanks.
My guess though is they won't hear from him, since it looks like he just signed up to bad mouth a vendor.
Safety Car
Joined: Mar 2003
Posts: 4,525
Likes: 372
From: Philadelphia PA