View Poll Results: Vendor quote and pre-order prices don't match
Order anyways, assume something changed
3
33.33%
Order anyways but rant about it - would order again
0
0%
Order anyways but rant and refuse to use vendor ever again
1
11.11%
Don't order and either rant or refuse to use vendor agian
5
55.56%
Voters: 9. You may not vote on this poll
Vendor quote different than actual
Pro
Joined: Jul 2004
Posts: 501
Likes: 55
From: NW Chicago Burbs
It depends on what the reason is? There are no hard rules here. I mean if you order a part, and suddenly it goes up after you place the order, that's one thing. They should honor the pricing offered at the time of the sale, unless soemthing truly extraordinary happens beyond their control.
However, if you are talking about a repair and the tech finds a bunch of other stuff wrong that is contributing to the problem - that should be corrected too, that's an entirely different scenario.
Please qualify your question with some specifics so folks can offer some pertinent feedback that actually reflects the situation. As presented, this makes no sense.
However, if you are talking about a repair and the tech finds a bunch of other stuff wrong that is contributing to the problem - that should be corrected too, that's an entirely different scenario.
Please qualify your question with some specifics so folks can offer some pertinent feedback that actually reflects the situation. As presented, this makes no sense.
Thread Starter
Pro
Joined: Jun 2015
Posts: 552
Likes: 102
From: Madison WI
It depends on what the reason is? There are no hard rules here. I mean if you order a part, and suddenly it goes up after you place the order, that's one thing. They should honor the pricing offered at the time of the sale, unless soemthing truly extraordinary happens beyond their control.
However, if you are talking about a repair and the tech finds a bunch of other stuff wrong that is contributing to the problem - that should be corrected too, that's an entirely different scenario.
Please qualify your question with some specifics so folks can offer some pertinent feedback that actually reflects the situation. As presented, this makes no sense.
However, if you are talking about a repair and the tech finds a bunch of other stuff wrong that is contributing to the problem - that should be corrected too, that's an entirely different scenario.
Please qualify your question with some specifics so folks can offer some pertinent feedback that actually reflects the situation. As presented, this makes no sense.
All I will say is already what I have. I asked for a price quote and given one which included a CF discount and shipping, then told to place order via website. Website gave me a price $6 higher on about a $140 part, emailed person who quoted me and they said it was for shipping. I ordered it because I needed it and CF discount offset the extra $6 anyways.
Still the question is the same.. what do others do when this happens to them? I am asking because I hope to get honest community feedback and hope the vendor happens to see this thread because they haven't explained why shipping changed overnight.
Last edited by jglassmaker; Sep 16, 2016 at 03:47 PM.
Pro
Joined: Jul 2004
Posts: 501
Likes: 55
From: NW Chicago Burbs
Don't name names if you don't want, but with what you are saying, if the vendor quoted you a price, and didn't honor it, I'd be on the phone pronto.
Then if he won't budge and renegs, if you can get the part cheaper elsewhere, cancel the order. If you can't, I guess you have to decide what you want to do.
Bottom-line is, if the guy gave you a formal quote, he should honor it. If he doesn't, and the confusion was clearly not your fault, you should not feel uncomfortable about naming them. That kind of crap doesn't fly.
Then if he won't budge and renegs, if you can get the part cheaper elsewhere, cancel the order. If you can't, I guess you have to decide what you want to do.
Bottom-line is, if the guy gave you a formal quote, he should honor it. If he doesn't, and the confusion was clearly not your fault, you should not feel uncomfortable about naming them. That kind of crap doesn't fly.
Thread Starter
Pro
Joined: Jun 2015
Posts: 552
Likes: 102
From: Madison WI
Don't name names if you don't want, but with what you are saying, if the vendor quoted you a price, and didn't honor it, I'd be on the phone pronto.
Then if he won't budge and renegs, if you can get the part cheaper elsewhere, cancel the order. If you can't, I guess you have to decide what you want to do.
Bottom-line is, if the guy gave you a formal quote, he should honor it. If he doesn't, and the confusion was clearly not your fault, you should not feel uncomfortable about naming them. That kind of crap doesn't fly.
Then if he won't budge and renegs, if you can get the part cheaper elsewhere, cancel the order. If you can't, I guess you have to decide what you want to do.
Bottom-line is, if the guy gave you a formal quote, he should honor it. If he doesn't, and the confusion was clearly not your fault, you should not feel uncomfortable about naming them. That kind of crap doesn't fly.
I thought it was worth getting opinions from the forum before I make it sound like I am just upset and dragging a good vendor's name through the mud for $6.
1/4 mile/AutoX
Joined: Jun 2014
Posts: 11,442
Likes: 2,189
From: Buffalo Texas
I personally do not have the time to make calls and cancel orders for $6 so I am the type to just order and rant but might not order ever again.
I thought it was worth getting opinions from the forum before I make it sound like I am just upset and dragging a good vendor's name through the mud for $6.
I thought it was worth getting opinions from the forum before I make it sound like I am just upset and dragging a good vendor's name through the mud for $6.
Team Owner
Joined: May 2001
Posts: 36,836
Likes: 244
From: Dear Karma, I have a list of people you missed.
St. Jude Donor '08-'09-'10-'11-'12-'13-'14-'15-'16
HTH
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Thread Starter
Pro
Joined: Jun 2015
Posts: 552
Likes: 102
From: Madison WI
Team Owner
Joined: May 2001
Posts: 36,836
Likes: 244
From: Dear Karma, I have a list of people you missed.
St. Jude Donor '08-'09-'10-'11-'12-'13-'14-'15-'16
