Interior Innovations
Thread Starter
Advanced
Joined: Feb 2011
Posts: 62
Likes: 5
From: Ocala Florida
Interior Innovations
Is Interior Innovations still in business? Three weeks ago I ordered a set of seat covers. I received conformation and my credit card was charged.
Since then I have called twice and sent three emails with no response. Is their customer service that bad or have they disappeared?
Since then I have called twice and sent three emails with no response. Is their customer service that bad or have they disappeared?
Le Mans Master
Joined: Jul 2011
Posts: 7,429
Likes: 973
From: Morristown New Jersey
Oldtimer
When I first ordered my covers from them contact was spotty, then got worse, however when it got closer to shipping time they responded very reliably.
FWIW, I've noticed that RIDIES is offering the identical products, so maybe they bought them?
FWIW, I've noticed that RIDIES is offering the identical products, so maybe they bought them?
Last edited by chasboy; Sep 7, 2017 at 09:00 PM.
Instructor
Joined: Jun 2017
Posts: 157
Likes: 64
From: Middletown New York
Maybe they are on the road, I think they travel for installations.
Melting Slicks
Joined: Jul 2016
Posts: 2,521
Likes: 219
From: Los Angeles CA
Nope, they really are that shitty when it comes to customer service.
Stuff fits great, looks great, they did custom work for me with only minimal upcharges. Everything was good until my center console cover wasn't right, not even close to how I described it. They told me it was a custom order and wanted to know what I wanted them to do. I said I would have no problem paying half the cost to make it right, after 5 additional emails of just trying to order it at full price I stopped trying.
Stuff fits great, looks great, they did custom work for me with only minimal upcharges. Everything was good until my center console cover wasn't right, not even close to how I described it. They told me it was a custom order and wanted to know what I wanted them to do. I said I would have no problem paying half the cost to make it right, after 5 additional emails of just trying to order it at full price I stopped trying.
Le Mans Master
Joined: Jul 2011
Posts: 7,429
Likes: 973
From: Morristown New Jersey
Oldtimer
I heard from them today and they are definitely in business, I forwarded this thread and another to them.
It took about 10 days to get the covers from the time I ordered mine.
It took about 10 days to get the covers from the time I ordered mine.
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Le Mans Master
Joined: Jul 2011
Posts: 7,429
Likes: 973
From: Morristown New Jersey
Oldtimer
Having dealt with Redline Goods and Interior Innovations, I've never found either of them unreliable or would I call their customer service poor just because of some glitches in communication. The value and quality of their products far exceeds the need for instant response. In addition the products are made in Poland and Pakistan(India) respectively, so to me, waiting 7-10 days for a completely custom product is a non issue.
Melting Slicks
Joined: Jul 2016
Posts: 2,521
Likes: 219
From: Los Angeles CA
Having dealt with Redline Goods and Interior Innovations, I've never found either of them unreliable or would I call their customer service poor just because of some glitches in communication. The value and quality of their products far exceeds the need for instant response. In addition the products are made in Poland and Pakistan(India) respectively, so to me, waiting 7-10 days for a completely custom product is a non issue.
It's not that hard. Interior Innovations just plain ignored me after ******* up my order.
Last edited by Shaolin Crane; Sep 9, 2017 at 02:43 PM.
Le Mans Master
Joined: Jul 2011
Posts: 7,429
Likes: 973
From: Morristown New Jersey
Oldtimer
Redline was not that much different that II when I first dealt with them in 2011. They once lost an order for 6 months, then found it. I agree, they are more reliable in that way, but II is still in the early stages. You have pix of your Redline stuff?
Melting Slicks
Joined: Jul 2016
Posts: 2,521
Likes: 219
From: Los Angeles CA
Melting Slicks
Joined: Jul 2016
Posts: 2,521
Likes: 219
From: Los Angeles CA
Melting Slicks
Joined: Oct 2011
Posts: 2,992
Likes: 394
From: Naples FL
2023 C6 of the Year Finalist - Modified
2022 C6 of the Year Finalist - Modified
2021 C6 of the Year Finalist - Modified
2020 C6 of the Year Finalist - Modified
2015 C6 of Year Finalist
I can highly recommend leatherseats.com They made my new seat skins in the exact manner and the grade of leather (yes you have a choice) that I wanted. They communicated with me every step of the way. I received my custom made skins in less than 2 weeks. Any company that cannot do that isn't worth a **** to me!
https://www.leatherseats.com/home/
https://www.leatherseats.com/home/
Last edited by pokerpro; Sep 9, 2017 at 05:17 PM.
Le Mans Master
Joined: May 2006
Posts: 5,747
Likes: 224
From: Hillsboro Oregon
I can highly recommend leatherseats.com They made my new seat skins in the exact manner and the grade of leather (yes you have a choice) that I wanted. They communicated with me every step of the way. I received my custom made skins in less than 2 weeks. Any company that cannot do that isn't worth a **** to me!
https://www.leatherseats.com/home/
https://www.leatherseats.com/home/
I was blaming my iPad. Thanks
Former Vendor
Joined: Oct 2014
Posts: 110
Likes: 0
Is Interior Innovations still in business? Three weeks ago I ordered a set of seat covers. I received conformation and my credit card was charged.
Since then I have called twice and sent three emails with no response. Is their customer service that bad or have they disappeared?
Since then I have called twice and sent three emails with no response. Is their customer service that bad or have they disappeared?
Sorry but if you are "Richard Donovan" then please check your "spam" folder, we have been emailing you for last 10 days and haven't heard anything, I am currently out of the country and having trouble making a call.........
We are actually run out of standard style seat foams and wanted to know if you can wait for new stock to arrive or want us to refund the money for the foam.
Your order is ready and should go out within next 24 hours minus the seat foams.
Please let us know.
Thanks.
Thread Starter
Advanced
Joined: Feb 2011
Posts: 62
Likes: 5
From: Ocala Florida
I am not Richard Donovan. I ordered my Sport seat covers on August 16. and have not heard from you at all. I have checked my spam folder and nothing is there. You can email me at wread@mfi.net. All I am asking for is a shipping date.