MRR wheels





Later on I ordered a replacement rear wheel due to a scratch on the wheel and they sent me what was supposed to be a replacement, but the offset was totally wrong and the wheel would not fit properly. Unfortunately I did not check the proper fitment prior to having the tire mounted - I assumed, wrongly, that they would have sent the right wheel. They would do nothing in terms of a replacement. My fault for not checking before mounting, but that turned me off of MRR wheels.
Others have had good dealings with them - I just can’t recommend them.
Others have had good dealings with them - I just can’t recommend them.
Sure, everyone knows to check the new wheel before you mount the tire, but you are also not a professional wheel consumer, so it might be reasonable for the seller to expect a few mistakes during the course of the work day. a customer with a sales record of the known correct fitment, and a sales record of receiving a wheel that doesn't match the previously known correct wheel dimensions, recorded in the previous sale , should have been offered some recourse, perhaps with a negotiation if the seller is really hurting for cash and the little money from one wheel sale is critical to keep the lights on. And a customer expecting a direct replacement for a previously supplied wheel from the same seller , could reasonably have different expectations about fitment errors than a customer looking at an entirely new wheel fitment , as evidenced by the tale of this mistake and loss.
I am sure MRR has a cost of customer acquisition , and it is much less than the cost to replace one wheel. Superficially, it must be cheaper to just find a new customer. I wonder if they also went further, to consider the cost of any loss of good will in the car community, which I think might be significantly more than the replacement cost of a wheel in this age of information. Maybe reputation is not a factor with the way they merchandise product.
After all, I think the sales record from the correct fitment was probably recorded, and those records would show a conflict with the new merchandise sent out and expected by the customer as a direct replacement for the old merch. . I think a customer with a recorded sale previously should have been alerted that the new merchandise conflicted with his previous needs, which should have been discovered before the sale was finalized, since the sale didn't match the customers needs, which were available in the records from the previous sale, and he was trying to buy exact replacement merchandise There shouldn't be amateurs on both ends of the sales transaction.
Of course, a customer right off of the street, with no previous sales records recording his correct fitment , should not expect a return outside of industry norms. Also , some buyers think they are on a secret mission, and offer very little information or offer any details at all about their buying decision. My position is that a few questions about and before the sale, called qualifying the customer in every basic sales training, that is, the matching the customers needs to the merchandise sold, considering the very real replacement problems with this kind of incorrect merchandise , would have been a nice touch.
I bought a used C5 with a cracked off screw tab on the installed Magnaflow axle back system. The regional sales rep offered me a complete new product, even knowing I was not the original customer and had no sales receipts. Of course, I declined, thinking the offer unfair to magnaflow, since the repair needed was just a small weld. the effort to satisfy only a potential customer made the desired impact. I knew that even the president of the company would have been treated no better. It is just a damn shame magaflow doesn't make politicians , they have such outstanding customer satisfaction policies.
Stuff like this supports my personal bias toward buying locally , face to face with a person drawing a decent wage. Besides keeping money in my community, establishing a relationship with a seller of stuff I desire often has other advantages, like maybe the seller better knowing your needs and desires when you open the wallet. With some items, the good stuff is in the back, and it requires an identity to be offered the real hard to get stuff.
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