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Back when I had my C3 I ordered a fair amount of parts from them. You just don't want to be ordering single pieces. Wait till you have numerous items to save on shipping. Never had a problem with any of it but others may disagree. Wait for more to reply before you forming an opinion.
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They do seem to be expensive for some parts over other vendors, but I have not had any problems purchasing from them going all the way back to the late '70s.
Others have reported some problems - you might want to see if there are any reviews, especially current ones, in the Transactions Feedback section.
I tried ordering a C5 key blank from them and after weeks of telling me "It will be shipping soon", I finally cancelled my order and went elsewhere. Now, I will say this was smack in the middle of 2020 so COVID didn't help matters I assume. Like previous posters have stated, Ecklers tends to be on the pricier side therefore they are not someone I go to first or second, or third...
I've ordered a few things from them. I've never really had service issues with them. As many have said, they are expensive. I ordered a replacement sun visor. They said they were exactly like the OEM visor. When I got it, it was clear that it did not match the OEM visors, and would be mismatched if I replaced just one. I ended up ordering a matching one for the other side. Between the prices and that, I don't order from them anymore. However, if they have something you want that you can't find at another reputable place, you shouldn't have any issues doing business with them.
I have bought some things from them. They usually have what I needed in stock, but their prices are high and shipping is on the expensive side. I just looked at a Z05 sticker that was around $12, but the shipping was the same amount.
If you look in the transactions forum - where complaints as well as compliments are - you'll find several complaints regarding the excessive shipping charges...
At one time when the ol man was a live I bought from
Ecklers all the time. They got big and the prices went up and service
went down There are alot of other vendors you can use.
Good luck