Annoyed with GM
Thread Starter
Instructor
Joined: Sep 2004
Posts: 110
Likes: 1
From: Fredericksburg Virginia
Annoyed with GM
About a year ago my steering column locked up for no reason at all. The car still started and could actually be driven. I called GM to see what to do and they had me tow it to the dealer. The dealer ended up replacing the steering column lock and I didn't have any issue at all with it for the next year.
Well, about two weeks after I had the car repaired, GM issued the recall for Corvettes for the steering column lock. When I finally received my paperwork for the recall I sent in all the receipts and information I had on the repair that I had done before.
Yesterday I received a letter from GM stating that they would not reimburse me at all for my repairs because the part I had repaired wasn't part of the recall. Is this normal? I'm thinking about calling them and complaining but I want to try to make sure I have everything in order before I do. Any advice?
Well, about two weeks after I had the car repaired, GM issued the recall for Corvettes for the steering column lock. When I finally received my paperwork for the recall I sent in all the receipts and information I had on the repair that I had done before.
Yesterday I received a letter from GM stating that they would not reimburse me at all for my repairs because the part I had repaired wasn't part of the recall. Is this normal? I'm thinking about calling them and complaining but I want to try to make sure I have everything in order before I do. Any advice?
Team Owner
Joined: Jul 2004
Posts: 24,652
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From: NJ
St. Jude Donor '05-'08
well if it was an automatic then they should have taken out the CL and you would not have an issue again.
if it is a MN6 then you will need to put in the CLB so that you don't get stuck again.
I am sure that GM's note says that they will only pay for the removal of the lock in A4s or the reprogram of the lock for the MN6 (BS I know).
I would complain up the ladder further though and see what happens. It can only cost you a few dollars in paper and postage and you never know hwat will happen.
if it is a MN6 then you will need to put in the CLB so that you don't get stuck again.
I am sure that GM's note says that they will only pay for the removal of the lock in A4s or the reprogram of the lock for the MN6 (BS I know).
I would complain up the ladder further though and see what happens. It can only cost you a few dollars in paper and postage and you never know hwat will happen.
Thread Starter
Instructor
Joined: Sep 2004
Posts: 110
Likes: 1
From: Fredericksburg Virginia
Originally Posted by screw991le
What is the part # on the repair order?
Part number according to the receipt was 26089807 "Lock 2.195"
Also on the receipt they call it a "steering column lock actuator"
Thread Starter
Instructor
Joined: Sep 2004
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From: Fredericksburg Virginia
Originally Posted by DAVS Y2K
Say what? 
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Don't know who you talked to at GM, but try Customer Assistance. Sometimes you get good responses, sometimes they walk the corporate line. I 've had good luck with them.
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Joined: Feb 2004
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From: HOW FAST WAS I GOING OFFICER? Los Angeles Hating GM Dealership Service Dept.'s Since Sept. 2004
St. Jude Donor '04-'05-'06-'07
Originally Posted by JDs00PewterCoupe
Don't know who you talked to at GM, but try Customer Assistance. Sometimes you get good responses, sometimes they walk the corporate line. I 've had good luck with them.
I have the name, email and phone # of the one that worked with me. Worth a shot IMHO. I told her I'd refer people to her if someone needed help. PM me.Dave Q.
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