Ecklers troubles here too
Thread Starter
Burning Brakes
Joined: Jul 2004
Posts: 932
Likes: 0
From: Las Cruces New Mexico
Ecklers troubles here too
I just read the post about the gentelman getting damaged hood and having a go around with John.
My wife ordered all of my Christmas from Ecklers knowing exactly what I wanted plus added a few items that I did not know about (she's great). Well Ecklers promised it by Christmas, it did not arrive until after Christmas. The credit card company screwed up some billing stuff so that delayed shipment but Ecklers still said they would ship it 2 day air, they sent it ground but charged for 2 day air. One of the items that my wife wanted to get me they tell her that they don'e even carry the item any more but still have it in the catalog and at first charged her for it. It has been almost 6 weeks of calls and emails. They finally corrected the over charges for 2 day air but my wife is very unhappy and told them she will not be purchasing anything from them again and she hopes that I will never purchase from them either.
I do not know what has happened lately because I have heard over the last year that they have treated so many of the forum members very well and I assume those that are not members.
My wife ordered all of my Christmas from Ecklers knowing exactly what I wanted plus added a few items that I did not know about (she's great). Well Ecklers promised it by Christmas, it did not arrive until after Christmas. The credit card company screwed up some billing stuff so that delayed shipment but Ecklers still said they would ship it 2 day air, they sent it ground but charged for 2 day air. One of the items that my wife wanted to get me they tell her that they don'e even carry the item any more but still have it in the catalog and at first charged her for it. It has been almost 6 weeks of calls and emails. They finally corrected the over charges for 2 day air but my wife is very unhappy and told them she will not be purchasing anything from them again and she hopes that I will never purchase from them either.
I do not know what has happened lately because I have heard over the last year that they have treated so many of the forum members very well and I assume those that are not members.
Supporting Tuner
Joined: Sep 2004
Posts: 51,896
Likes: 39
From: ================== Houston, Texas www.englandgreen.com ================== Necessary Evil™ __________
CI 6-7-8-9-10 Veteran
St. Jude Donor '05-'06-'07-'08-'09-'10-'11-'12-'13-'14
Ecklers seem to be full of 
What is their problem? Don't they realise (or care) that they are losing thousands of dollars in lost sales with this behavior?
I'll never buy from them after these 3 horror stories.
EG
What is their problem? Don't they realise (or care) that they are losing thousands of dollars in lost sales with this behavior?
I'll never buy from them after these 3 horror stories.
EG
Le Mans Master
Joined: Nov 2003
Posts: 5,800
Likes: 1
From: Sunny South
Cruise-In VII Veteran
St. Jude Donor '06-'07-'08
Won't give you all the long details, but the screwed up two of my orders last year & have not ordered from them since.
My wife ordered new floor matts from Mid America for part of my Christmas, they said they were on back order & would ship the week after Christmas. Bingo, they came in the next week
T
My wife ordered new floor matts from Mid America for part of my Christmas, they said they were on back order & would ship the week after Christmas. Bingo, they came in the next week
T
Instructor
Joined: Oct 2004
Posts: 131
Likes: 12
From: Upstate NY
Originally Posted by EnglandGreen
I'll never buy from them after these 3 horror stories.
EG
EG
I've never purchased from them, now I never will.
Melting Slicks
Joined: Dec 2004
Posts: 2,322
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From: New York NY
Cruise-In VI Veteran
St. Jude Donor '05
Eckler's is crap. Just look through their catalog and you realize that their prices for anything other than Lloyd's mats and hood seals are inflated. Sorry to hear about so many bad experiences. Car parts for Christmas gifts are never a good idea unless the purchaser is knowledgable about what they are buying and the prices available in the market. 
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Pro
Joined: Jan 2004
Posts: 707
Likes: 0
From: IA
My wife ordered from both for Chistmas and my B-Day. The one thing from Ecklers she ordered 10 business days ahead of time to be delivered to her work (they get delivery everyday) and it arrived 9 days later. All the other stuff she ordered from MAM and everything came in 2-3 days, including an item they told her was back ordered and may not make it although they were "expecting" a shipment any time. In short, I guess MAM gets my business. I also noticed on Eckler's site when I was ordering something and figuring the shipping, they were charging extra to deliver to the small town I live in, I backed out and ordered from another vendor that time too...
Supporting Tuner
Joined: Sep 2004
Posts: 51,896
Likes: 39
From: ================== Houston, Texas www.englandgreen.com ================== Necessary Evil™ __________
CI 6-7-8-9-10 Veteran
St. Jude Donor '05-'06-'07-'08-'09-'10-'11-'12-'13-'14
Rcknusa, your wife's a keeper!!
I wish my ex-wife was like yours! The future Mrs. EG will be though - prerequisite for the job
EG
I wish my ex-wife was like yours! The future Mrs. EG will be though - prerequisite for the job
EG
Melting Slicks
Joined: May 2003
Posts: 2,100
Likes: 52
From: Massapequa Park, NY [This is Not an EXIT]
Sorry to hear about your problems. I'm Glad Everyone is voicing their complaints. It may be to late for us 
to saves the hassle but at least others will now know ahead of time.
to saves the hassle but at least others will now know ahead of time.
Supporting Tuner
Joined: Sep 2004
Posts: 51,896
Likes: 39
From: ================== Houston, Texas www.englandgreen.com ================== Necessary Evil™ __________
CI 6-7-8-9-10 Veteran
St. Jude Donor '05-'06-'07-'08-'09-'10-'11-'12-'13-'14
Originally Posted by rcknusa
Englandgreen I knew I liked you. You have some great one liners and a cool looking car.
I think my wife is fantastic, thanks for compliment.
I think my wife is fantastic, thanks for compliment.
Does your wife have any sisters? EG
Safety Car
Joined: Jan 2003
Posts: 4,049
Likes: 4
From: Home of the NYY
Originally Posted by EnglandGreen
Ecklers seem to be full of
What is their problem? Don't they realise (or care) that they are losing thousands of dollars in lost sales with this behavior?
I'll never buy from them after these 3 horror stories.
EG
What is their problem? Don't they realise (or care) that they are losing thousands of dollars in lost sales with this behavior?
I'll never buy from them after these 3 horror stories.
EG
I will take my business else-where.
Instructor
Joined: Jun 2004
Posts: 244
Likes: 0
From: Temecula Ca
Originally Posted by ALLEYNEC5
I will take my business else-where. Funny I was just thinking about ordering from them instead of using West Coast Corvettes all the time. Guess I'll stay with WCC.
Lifetime Member
Joined: Dec 2002
Posts: 10,702
Likes: 76
From: New Jersey
St. Jude Donor '05, '12-'13, '15-'16, '21
I've seen a number of posts over the last year or so complaining about Ecklers service.....have yet to see (and I could be wrong) a post from someone at Ecklers offering any explanations.......Since they are Forum sponsors I have to presume they watch the posts so I would think if they cared about us as customers, they would try to respond to some of this negative press.............Hmmmmmmmm 
Melting Slicks
Joined: Nov 2004
Posts: 3,076
Likes: 0
From: Machine Silver Z06 The Golden State......... Bay Area
St. Jude Donor '05
Originally Posted by jjbravo1
I have to agree. Too much bad press to risk a purchase with them.
I've never purchased from them, now I never will.
I've never purchased from them, now I never will.
With todays information Super Highway it's amazing how companies still don't get it. Customer service is number 1. This will come back to haunt them in decreased sales.
Administrator
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St. Jude Donor '03 thru '26
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Forum rules allow members to post threads regarding unresolved disputes with another Forum member or a Forum vendor so long as a reasonable effort first has been made to resolve the issue offline. Then, the post must stick to the facts and not become a flame-fest.
Here’s a link to the rules/guidelines:
http://forums.corvetteforum.com/showthread.php?t=876845
Moderators are trying to keep this thread open in order to give all parties directly involved the opportunity to address the “facts” of the issue. If the thread continues to draw inappropriate comments, it will be locked.
Here’s a link to the rules/guidelines:
http://forums.corvetteforum.com/showthread.php?t=876845
Moderators are trying to keep this thread open in order to give all parties directly involved the opportunity to address the “facts” of the issue. If the thread continues to draw inappropriate comments, it will be locked.