Read the following post on another corvette forum. After reading the problems posted last week here about Ecklers it ticked me off. I bet we have enough members to put pressure on these idots to live up to their word!

This a bad experience I had with Eckler corvette parts. I live where they are and the other day I was pricing some Flowmaster mufflers for my car online and I found them in CA for half the price Eckler wanted. I called Eckler because of thier "No Hassle Guarantee". Check out the link to thier site below to see what it says. Anyway, they have a "price match" guarantee "ya right" and I thought I'd just go down and pick up the mufflers instead of waiting for delivery. I told them of the price from the other seller, gave them the web site to verify the price, jumped through ALL the whoops Eckler requires and they say "NO, we won't sell at that price. We will sell them for 10% over our cost". I in turn said "well, thats not what your guarantee states". We went back and fourth over this and the end result was Eckler said "NO" and I bought from the place in CA. I did however report them to the Better Business Bureau and to the local Fraud agency with all the info. They have contacted me back and stated something will be done SOON. I will avoid at all cost doing any business with them again.


Did not get the hyperlink right so here is another try.

http://www.ecklers.com/guaranteeT.as...34M749EAC27RM4

 

Uh, I am pretty sure that was originally posted here...

 

It's been posted on every forum known to the Corvette world!

 

I hate Ecklers and the high $$ sales!

 

 

They keep sending me their catalogs in the mail and I have never ordered from them. I am thinking of sending them back to them and address it to the attn. of the owner. Many years ago I ran into a problem with Stillen Sport Cars and sent them back their catalog and address it to Steve Millen. He wrote me a letter and a new catalog telling me that the problem that I had would never happen again. He kept his word. We should all try and do this and maybe they will start keeping their word.

 

for years and years and years. Would never buy from them.

 

ecklers has been around for how long now?! your right, they must be a horrible company!

i agree with most of you, i always get the catalogs and always throw them in the trash. for the most part they are expensive. but there are PLENTY of people who arent as "internet inclined" as all of us. before there were all these smaller size online companies, people only shopped at companies such as ecklers/jegs/summit etc.

when i first started out with the car hobby, i had no clue of the savings out there on parts. point is, ecklers is still a good company, and just because a bunch of guys think they are too expensive, doesnt mean its going to bring them down.

as far as the price matching, you all have a point. i personally dont feel ecklers should even offer that, but you guys have to understand that they arent going to LOSE money on a sale!! a lot of times these smaller companies buy a HUGE quantity of a certain part, then sell them at discounted prices. if ecklers is is paying "X" amount for a part, why are they going to sell it to you for less than "X"

i post because i have just had my first experience with ecklers just last week. everything went fine, got my parts at a great price, and didnt have to pay for shipping!

spoke with them about the "internet bashing" and i think they, along with me (probably others) are getting tired of all the posts!!

 

I agree...MOST of my small mods, came from Ecklers....I used to live at that store when i first got my vette! And never had a problem with anything!

Chris

 

Wow, and I was upset because they won't send me a catalog. I ordered a ton from them a couple years ago and now no catalog, even after asking for one twice!

 

Any reputable company that advertises a price matching guarantee will honor a price, AND lose money in the process, provided their posted rules are complied with. If a company can't comply with their own policy, they need to change the policy. But until they do, they should write-off any losses as the price they have to pay for their own advertising.

If Ecklers has not complied with their own stated policy, these posts are not "internet bashing" and they deserve to have their reputation tarnished.

 

 

 

And their poor poor customer service

 

Why get bent that they won't lower their price for you? Why not just buy if from the guy with the lower price and let your wallet do the talking?

I'm no big fan of Ecklers......but I find this bashing humorous.

Just last week I found an item there for 1/2 price of what it was selling for at West Coast Corvette.

Does that mean anything? Only that you're a complete idiot if you don't shop around.

 

We have the power of the internet to shop around.

 

every time I contact ecklers in regards to some of their products, i've been met with vague and rude answers.

 

3 times last week