I recently bought a Autel MK808BT PRO. They had a decent price and included the borescope camera, so I bought it off the Autel Store on Amazon. It arrived and when I opened it, one of the USB cables was out of it's little plastic bag but the zip tie was in the little bag? You could clearly see the zip tie was taken off and put back in the bag as it was completely un twisted and folded. Okay, so I take the unit out and turn it on and it comes up and has a user profile already in it! According to the "Quick Start" guide it should have come up to a registration series of screens, nope this one just popped up to the desk top! So I hook up the wireless and look for how to register in the menu's and I find the unit already had a profile for a Male(Exact name not important!) and his Arizona phone number and address. So I was sent a returned unit that was already registered to someone but advertised as new? They didn't even put the USB cable back in the package, just shipped it out! I just returned it and glad I bought it from Amazon vice other options. The unit seemed nice, well made and very intuitive but it just irked me a bit I was sent a returned unit but advertised as **NEW**

So if you do buy one, even from the Autel Store on Amazon, when you power it up, go into the profile area and make sure it is truly new and not used. Hopefully this is a rare issue but in my searching now, I see this has happened to alot of folks, getting a unit previously owned with a profile already in the unit, and they thought they were buying new.