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I had my rear run flats dismounted from the rims yesterday(spares) and after returning home and unloading them from the truck I noticed that one of the rears had part of its bead broken off. I went back to the tire store and questioned this and was told I should hav brought it to their attentionbefore I left the store. Since it was a used tire they said they were not responsible for the damage. Now my question is do the GY run flats have a problem with this happening? Or was it the responsibilty of the tire guy / store to dismount them correctly? I want all my ducks in a row before I pursue this more. The tires only had 8000 miles on them.
I'm not an expert, but have changed many tires, and the only way I've ever seen a tire broken from the bead of the rim is just to push on the tire until it separates from the rim. If part of the tire sticks to the rim and separates from the tire, I don't know of anything that could have been done to prevent it. Apparently there was something on the tire or rim, when the tire was mounted that caused them to stick together. I know this was no big help, but I just don't think there is anyone to blame.
I'm not an expert, but have changed many tires, and the only way I've ever seen a tire broken from the bead of the rim is just to push on the tire until it separates from the rim. If part of the tire sticks to the rim and separates from the tire, I don't know of anything that could have been done to prevent it. Apparently there was something on the tire or rim, when the tire was mounted that caused them to stick together. I know this was no big help, but I just don't think there is anyone to blame.
I am not sure I completely agree. Tire mounting and dismounting is all pretty much done mechanically and if the tech didn't position the breaker bars properly, the machine could have torn off part of the bead. If that were the case, it is unfortunate the tech wasn't honest enough to call to attention when it was done. I'm sure he would have seen it. Mispositioned tools are also the reason your rims get chattered in the process. As far as you noticing it "before you left the store"? What I have observed is in most cases the tech or someone will load them in your car without you really having a chance to inspect them until you get home and unload. What's he saying..when you got home and unloaded them, you did the damage? Unless the store (manager) believes in customer goodwill, I am afraid the only satisfaction you'll get is to take your business elsewhere in the future.
What a bummer.
Last edited by PierEagle; May 24, 2006 at 11:54 PM.
Did the tire store have the proper equipment/training to dismount the run flat tires? Most of them do not. Other than some of the Chevy dealers in my area the only other place to get them mounted/dismounted is one Goodyear store. No other Goodyear stores or tire dealers have the machines. When I bought Firestone Run Flats from Tire Rack I actually had the Goodyear store mount them.
I had a tear to the bead in my new GY GS-D3's on install...
I did not realize it until I started noticing it was losing about 1/2 psi per day.... I took it back to the installing dealer who found it while checking for the source of the slow leak... They replaced the tire on the spot
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I agree that it could have happened when they were dismounting the tires. Had this happen on a '95 Vette. Shop tried to tell me they didn't do anything wrong - on basically brand new tires. They ended up paying for a tire after I told them I'd seem them in small claims court.
That picture 87SAM posted looks like it was damaged by the mounting/demounting tool because the bead wasn't lubricated properly.
I have Firestones also and had them mounted at the Goodyear dealer because they had the right equipment. I watched their work and noticed they lubricated the runflat bead and wheel much more than I've ever seen a normal tire bead lubricated. They had a special bucket of something on the machine that looked white lard, really greased it up good to mount and dismount. It washed right off. If they took the tire off dry, it may damage the bead.
That picture 87SAM posted looks like it was damaged by the mounting/demounting tool because the bead wasn't lubricated properly.
I have Firestones also and had them mounted at the Goodyear dealer because they had the right equipment. I watched their work and noticed they lubricated the runflat bead and wheel much more than I've ever seen a normal tire bead lubricated. They had a special bucket of something on the machine that looked white lard, really greased it up good to mount and dismount. It washed right off. If they took the tire off dry, it may damage the bead.
I had my rear run flats dismounted from the rims yesterday(spares) and after returning home and unloading them from the truck I noticed that one of the rears had part of its bead broken off. I went back to the tire store and questioned this and was told I should hav brought it to their attentionbefore I left the store. Since it was a used tire they said they were not responsible for the damage. Now my question is do the GY run flats have a problem with this happening? Or was it the responsibilty of the tire guy / store to dismount them correctly? I want all my ducks in a row before I pursue this more. The tires only had 8000 miles on them.
Well I went back to the "tire place" last night and confronted them with this. After I showed them the tire and the picture that a fellow forum member posted on this thread, they gladly replaced the tire with a new one! Many thanks to all who responded to this thread and the advise. Greatly appreciated.
Well I went back to the "tire place" last night and confronted them with this. After I showed them the tire and the picture that a fellow forum member posted on this thread, they gladly replaced the tire with a new one! Many thanks to all who responded to this thread and the advise. Greatly appreciated.
Then you know you found a decent place, if they fixed the problem in the end by giving you a new tire... If they wanted to be jerks they could say pound sand or something... I can understand at first them saying you should have shown them before you left thats valid, and also understandable that you didn't see it because how many people look at that stuff.. and Afterall it was a used tire so they do have a point it wasn't brand new....
-=Rick
Well I went back to the "tire place" last night and confronted them with this. After I showed them the tire and the picture that a fellow forum member posted on this thread, they gladly replaced the tire with a new one! Many thanks to all who responded to this thread and the advise. Greatly appreciated.
Glad it worked out. The second effort was worth it.