call from chevy
Thread Starter
Le Mans Master
Joined: Mar 1999
Posts: 6,744
Likes: 1
From: delmont pa
Cruise-In I Veteran
Cruise-In II Veteran
call from chevy
just had a call from chevy for a survey on if i had any problem with my 2002 corvette. 30 new chevys and 9 new corvettes this is the first time for a survey for me. so far the car is great although i have only 230 miles on it. anyone else ever had this call?
Racer
Joined: Feb 2001
Posts: 298
Likes: 1
From: San Antonio Texas
Re: call from chevy (clem zahrobsky)
Yes, I got a similar call back in 96 for my new pickup. It suprised the h*** out of me too. I had about 5,000 trouble free miles on the truck at the time, so I gave a favorable report.
Haven't gotten a call about the Vette though.
Haven't gotten a call about the Vette though.
Race Director
Joined: Aug 1999
Posts: 15,466
Likes: 0
From: GARDENA Ca, State Of Konfusion
St. Jude Donor '05
Re: call from chevy (clem zahrobsky)
Hey, congratulations! I didn't know you moved up to the 2002, FRC right, just guessing? Took another look, coupe! :cool:
[Modified by wallstAL, 9:21 PM 11/2/2001]
[Modified by wallstAL, 9:21 PM 11/2/2001]
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Burning Brakes
Joined: Dec 2000
Posts: 993
Likes: 5
From: Cincinnati Ohio
Re: call from chevy (clem zahrobsky)
I received a call from the "factory" after I purchaed my 1999 C5 coupe. I was very satisfied with the car.
After 3 years, 22,000 miles, 3 out-of-state breakdowns, and 16 separate defects, I am completely disatisfied with car. The quality and reliability has been poor.
Recently I received a call from Chevrolet Customer Service after I checked the "not at all satisifed" box regarding the car on a survey I received. I told the representative of the breakdowns and asked if she could see on her computer screen all of the problems the car has experienced. She stated she could see that I have had considerable problems. She apologized and said Chevrolet has "sophisticated computers" that would enable her to forward my comments to someone.
It is too bad that the factory doesn't conduct follow-up calls after the car has been on the road for a while. Rarely does a "new" car have any problems initially, and most owners seem to be very happy upon purchase. Ironically, many of the defects I have experienced seem to be common ones posted here on the Forum, and often addressed by Chevrolet in MANY of the technical service bulletins they have issued for the C5.
1999 White C5 Coupe
Race Director
Joined: Oct 2001
Posts: 12,162
Likes: 0
From: Miami, FL America's Herpe
Re: call from chevy (clem zahrobsky)
My chevy calls me after every visit, it is really nice that they are attentive to the service you receive after the initial purchase. This is similar to the service for the Audi I had previously, except the vette is fast and not falling apart :lol: .
Sam
Sam
Instructor
Joined: Mar 2001
Posts: 216
Likes: 0
From: San Antonio TX
Re: call from chevy (Capt Ron)
I have a 2001, and have had it over 1 year. Got the call last week from chevy asking what I liked and disliked, and my suggestions for improvements. He talked to me about 40 min. and recorded what I told him.
Gave him a lot of information! :D :D :D
Gave him a lot of information! :D :D :D
Instructor
Joined: May 2001
Posts: 235
Likes: 0
From: Lafayette CA
Re: call from chevy (clem zahrobsky)
I received a written survey about a month after I took delivery. On the survey I mentioned that I had a rattle in the dash area. About a month after I sent in the survey I got a call from somebody with Chevrolet Customer Service asking about the rattle. I told her it had since gone away.
It looks as though somebody is at least reading them and making a follow-up call.
It looks as though somebody is at least reading them and making a follow-up call.
Team Owner
Joined: Jun 1999
Posts: 30,492
Likes: 11
From: San Antonio Texas
Cruise-In IV Veteran
Cruise-In V Veteran
Re: call from chevy (1999 White C5 Coupe)
They should have surveys for 1 yr and 3 yr periods too, some problems don't appear for a while. After 230 miles I would sure hope there was nothing wrong with the car!