I haven't posted anything on here in months, if not years, mainly because I have hardly driven my vette over that period. About 2 years ago I had Motorsport Technologies (MTI) build me a 427 stroker. I have had nothing but problems from day one and I have had it back several times. It has been in their shop a total of about 11 months. It's never been right from day one. Once, they gave it back to me and one of the front brake caliper bolts FELL OUT while I was driving! The caliper dropped into the wheel and almost destroyed it. Guess what? They never have paid to fix it! Another time the rear sway bar bolt fell out on one side. The timing chain let go in the first 2000 miles. They did fix it for free, but it took 6 months and when I got it back there was metal in the oil pan. It's still not right, it burns a quart of oil per tank of gas I am afraid to drive it!
Now, they won't return my calls! I haven't even mentioned half the issues because that would take all day and I have wasted enough time on this already. Does anyone have any advice for me on how I should handle this? I live in Austin and I am considering driving the 2 1/2 hours there to vent, but honestly I am afraid I might end up doing something I will regret. I appreciate any advice.

 

I hope things work out OK for you. I do think the period of time that has lapsed since the install does not help your situation. I would take the car back to them and have someone drive down with you so you could leave the car with them. Let us know how it works out.

 

Honestly, I would like to speak with the Owner, Jayson Cohen. I have to believe that if he knew about all this, he would make it right. I have been doing business with them for several years and have spent over $30,000 there. The car made a ton of power when it worked right and they took pretty good care of me at first. After I found the last piece of metal in the oil pan, they told me not to drive it until they could figure out what to do. That was 6 months ago The last few times I was at their shop, Jayson wasn't around so I don't know if he spends much time there anymore.

 

 

Jason the owner is there most of the time, the many times that I have been there I have seen him. Trying to reach them is quite hard on the phone. Send David or Jason an email, he(David Coates) responds to mine pretty quickly.

 

This isn't the first negative feedback I have heard about that place. With all the bad things you had happen to you there, I wouldn't trust them anymore. My advice is to either talk to an attorney, or just write it off and move foward. I would have all of there work inspected by someone else too. They sound kind of flaky, if they are forgetting to tighten things up. That could be dangerous.

 

Time to lawyer up. 30k and still not right is just wrong.

 

You've been very patient throughout this process giving the shop more than sufficient time to get their work right for you. Now its time to step it up to the next level - Lawyer.

Pull your receipts, email correspondence, phone records, photos, etc. together and develop a timeline from the start of the project with MTI to where you are today. The first thing a lawyer will typically ask you, is what actions have you taken to resolve this with the shop and vice versa.

You might also want to take your car to another shop so they can examine the current state of your engine and provide you an independent and professional assesssment to support your initial consultation. If you feel you've given this your best effort and are no longer getting a reasonable response from the shop, then getting a lawyer is a logical decision.

 

I'd like to chime in, as a business owner, and consumer.
I think it would behoove you to make a definitive assessment of what it would take to satisfy you. Be very specific.
List the problems that the car has now, not the problems you've went through so far, but the ones you have now, and what you want to make them right. And again, be very specific.
Then, take this letter, list, whatever, and get it to the owner of MTI. Make it clear to him/them that you've spent XX,XXX amount of money, and this is what you demand to make you a happy customer.
This definitive list will do 2 things. It will let the business owner know what exactly it will take to make you happy, which is very important. Sometimes this is what it takes. The other thing it will do is be an attempt by you, to reconcile with them, and in the eyes of the court this is very important.
If you go to court and say "I spent XXXXX and my car is screwed up", that doesnt hold the validation that "my car is screwed up, I asked for THIS to make it right", does. The judge will want to see some idea of what exactly it is that you want, and this should give him an idea. You cant just go in and sue him for 30 grand.
And, coming from a business owner, it may be that you need to tell him what exactly it is you require to make it right. And maybe include a time line. I understand it been way too long. Maybe you need to be clear that you demand prompt attention, and nothing less will be tolerated. You can be demanding and not be an azzhole.
A good descriptive list of what it will take to make it right will do you good in more than one way.
Good luck, I hope everything works out for you.