Column Steering Lock Issue - Who Pays??
Thread Starter
Intermediate
Joined: Feb 2002
Posts: 45
Likes: 0
From: Keller TX
Column Steering Lock Issue - Who Pays??
Well I just experienced the dreaded steering column lockup issue on my 2000 MN6 C5 after 54000 miles. We called the Chevrolet dealer and they sent out a tow truck. The original recall quick fix was performed on the vehicle in 2002 and now the dealer tells me that I will have to pay $570 plus towing and tax to get it fixed.....IS THIS RIGHT????????
I thought reading the threads on this issue that Chevrolet was responsible for fixing this problem forever, not just once. Is there any documentation I can print and take to Chevy to show they are responsible for the costs? or am I in error?
Thanks
Trackman
I thought reading the threads on this issue that Chevrolet was responsible for fixing this problem forever, not just once. Is there any documentation I can print and take to Chevy to show they are responsible for the costs? or am I in error?
Thanks
Trackman
Safety Car
Joined: Aug 2000
Posts: 4,933
Likes: 30
From: San Rafael CA
Well I just experienced the dreaded steering column lockup issue on my 2000 MN6 C5 after 54000 miles. We called the Chevrolet dealer and they sent out a tow truck. The original recall quick fix was performed on the vehicle in 2002 and now the dealer tells me that I will have to pay $570 plus towing and tax to get it fixed.....IS THIS RIGHT????????
I thought reading the threads on this issue that Chevrolet was responsible for fixing this problem forever, not just once. Is there any documentation I can print and take to Chevy to show they are responsible for the costs? or am I in error?
Thanks
Trackman
I thought reading the threads on this issue that Chevrolet was responsible for fixing this problem forever, not just once. Is there any documentation I can print and take to Chevy to show they are responsible for the costs? or am I in error?
Thanks
Trackman
http://www.c5registry.com/Technical/GMP0g.htm
(Read the first sentance under Special Policy Adjustment)
GM's position is that they have no obligation beyond the first fix to continue repairing the problem. They have met their obligation in fixing the problem once, any additional repairs are the vehicle owner's responsibility.
You may agree or disagree with this ... but it is GM policy. You could try calling GM Customer Service (phone number in back of your User's Manual) and see if they will help ... can't hurt to ask (be professional and courteous with whomever ansswers the phone ... they didn't set the policy) the worst they can do is say no.
Good luck, but in this case the dealer is right.
Pro
Joined: Apr 2006
Posts: 552
Likes: 0
From: Alton Illinois
i just installed the clb this weekend and it really was not too bad (my lock cylinder had already been disabled before i bought the car). i had a mechanic friend riding shot gun and the only problem i had was pulling the connectors a part to remove the knee panel and the lock connector. they didnt seem to want to come apart and i didnt want to break them. 
hooking up the unit from corvettes of houston was the easy part. i have been sitting on the clb for a year worrying about the install and sure i would get a dic message that said "done forever" after the install!
i usually break more things than i fix so you non mechanics, bite the bullet and install a clb so you can relax!
i would not take it to a dealer. your local mechanic can install with the directions in the package in under an hour. there are resets on here (in the sticky) for pulling a couple of fuses that may get you going before you install the clb. you have to reset your system before you can install the clb. if you can't reset, you may have to take it to the dealer for a hosing! when you get it back from the dealer, install the clb that you should order today!
good luck!
hooking up the unit from corvettes of houston was the easy part. i have been sitting on the clb for a year worrying about the install and sure i would get a dic message that said "done forever" after the install! i usually break more things than i fix so you non mechanics, bite the bullet and install a clb so you can relax! i would not take it to a dealer. your local mechanic can install with the directions in the package in under an hour. there are resets on here (in the sticky) for pulling a couple of fuses that may get you going before you install the clb. you have to reset your system before you can install the clb. if you can't reset, you may have to take it to the dealer for a hosing! when you get it back from the dealer, install the clb that you should order today!
good luck!
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Pro
Joined: Apr 2006
Posts: 552
Likes: 0
From: Alton Illinois
the k harness is not a true fix for the fuel shutoff problem. based on the wealth of info on this forum, the clb is the only cure and you will need to remove the harness installed by the dealer to install the clb. my 99 a4 has never had a problem but i installed the clb as insurance. the word is not if it will fail, but when it will fail! install the clb and don't look back!
