Exedy clutch poor customer service
Thread Starter
Former Vendor
Joined: Nov 2002
Posts: 4,003
Likes: 12
From: Toronto Ontario
Exedy clutch poor customer service
We have been waiting for my Exedy Triple carbon clutch since Sept 9/08. Call at least 50 times left messages. Talk to Evan warr/repair manager. Said he would replace clutch under warranty but it was on back order. Months later was in stock Evan said they were ready to ship out. Waited a month and no clutch. Call Evan he said Berny the vice president stopped shippment needed invoice. Emailed invoice talk Evan and said he would check into it. Now I have left many messages no return call. We went and bought another new Exedy triple so I could drive my car. Called Trish @ customer relation she said we have to talk to Evan. We don't know what to do @ this point.
We would recommend to stay away from this company.
Rob.
416 751-8047
Last edited by Rob@ChampionMotors; Jun 5, 2009 at 05:55 PM.
Former Vendor
Joined: Mar 2004
Posts: 1,518
Likes: 7
From: Valencia CA
Thats extremely weak with a capitol "W"
Sorry to hear about your clutch woes....
Fifteen years ago you could pull stuff like that and still be around for a long time....not so much the case anymore where bad news travels fast and really bad news twice as fast.
You should have looked into an RPS triple....I could tell you the customer service would have been worlds better and the clutch works great.
Get in touch down the road if you need some further input RPS related....good bunch of guys with a great product.
Regards,
Tony
Sorry to hear about your clutch woes....
Fifteen years ago you could pull stuff like that and still be around for a long time....not so much the case anymore where bad news travels fast and really bad news twice as fast.
You should have looked into an RPS triple....I could tell you the customer service would have been worlds better and the clutch works great.
Get in touch down the road if you need some further input RPS related....good bunch of guys with a great product.
Regards,
Tony
Thread Starter
Former Vendor
Joined: Nov 2002
Posts: 4,003
Likes: 12
From: Toronto Ontario
Thats extremely weak with a capitol "W"
Sorry to hear about your clutch woes....
Fifteen years ago you could pull stuff like that and still be around for a long time....not so much the case anymore where bad news travels fast and really bad news twice as fast.
You should have looked into an RPS triple....I could tell you the customer service would have been worlds better and the clutch works great.
Get in touch down the road if you need some further input RPS related....good bunch of guys with a great product.
Regards,
Tony
Sorry to hear about your clutch woes....
Fifteen years ago you could pull stuff like that and still be around for a long time....not so much the case anymore where bad news travels fast and really bad news twice as fast.
You should have looked into an RPS triple....I could tell you the customer service would have been worlds better and the clutch works great.
Get in touch down the road if you need some further input RPS related....good bunch of guys with a great product.
Regards,
Tony
Rob.
