Dear George,
I think that you should go back and read Gary's original post. To me it sounds like bashing. Nowhere in it does he mention trying to talk to Chris. Wouldn't it have been interesting to see how Chris would have reacted. We will never know. I don't think the members who have been critical of Gary are disputing the facts. That's another issue. They, as I, feel Gary over reacted. Just picture yourself jumping all over people who make mistakes. Good luck. Oh, by the way. Why did you find it necessary to take a shot at business owners? mmmm.

 

jfpilla:

Again, depending on how you read it, bashing might be inferred. I agree, as stated, that words might have been chosen differently. But as has been mentioned more than once, one might consider it an overreaction. It is understandable considering the prospective consequences.
As far as Gary trying to talk to Chris is not the point. Why should he have to
pursue Chris into capitulation? That puts the onus on Gary to prove Chris is wrong. Gary paid for a service and received the service. Unfortunately, the service result was flawed. I believe that was not disputed by Chris.
Not only that, but Gary accepted (initially) the findings and asked for a proposal for work to be done. There was time, I imagine, for Chris to double check and confirm with his staff what was needed and if all was correct.
He should have gotten back to the customer.



As far as "jumping all over people for making mistakes" is concerned, I don't see that is what happened. Chris' business made a mistake. Gary recoginized it and went to another. He gave his story with a "Gary" slant. OK, Chris gave
his story and blamed the tech/equipment.
And the mistake is not as though Chris ordered the wrong oil filter or something trivial. It involved major engine work and decisions. What if Gary
decided to scrap the car or sell it at a reduced cost?...Just lots of things could have gone in a different direction.
Bottom line is...Gary owes Chris nothing.
I'm sure it would have been "interesting" to wait for Chris' reaction, but
again, that's really irrelevant.

In my opinion, Chris should have just faded to the background and be done with it instead
of the "cover my butt" tactic and say "You never gave me a chance to make it right."

He has his fans and they will keep coming back. That's fine. He'll get more customers and most if not all will be satisfied. He's lost a customer and maybe lost a few potential ones. That happens all the time. But people have very short memories and all this is mostly meaningless.

But sometimes people (business and/or consumers) need to be jumped on. I am not so niave to believe that some business is my best friend. I'm only as good as the next customer. On a personal basis, they all may to great people, but it is basically an adversarial relationship.
Look, I don't need to be invited to dinner, but if you advertise to be in a certain business and you want my money, you better do it right.

I didn't take a shot at business owners...I noticed some replies came from members who stated they have or run businesses and how it's difficult to satisfy customers and how difficult to juggle all the *****, so to speak.
Again, that should not result in a disadvantage to a customer.


:) ...GeorgeC

 

When I want a problem with my car diagnosed with a tuner I've never been to before I don't come back if he suggests a costly fix when I can get someone else to do a quailty job for a fraction of the cost. I wonder how we'd all react if this tuner was not a sponsor of the forum who no one knew?

 

I think we should always hear both side of an issue with a Vendor.

There is nothing wrong with posting issues with vendors on the forum, it helps others.

Vic

 

The last time I read it the SD & tech's story didn't match at all so I still dont know what happen. I never heard a bad thing before about SD so the whole thing is unfortunate. Others will pay more attention before suggesting a big dollar diagnoses.

 

EHS,

I didn't read the other post.

My opinion was a general one.

Good thing I didn't get caught up with the other post.

 

GeorgeC, how do you know it wasn't right?

 

George C
Again, the criticism is not about the facts. None of us knows the facts. We can't know the facts. We can only judge what we know. I would not do what Gary did. That tells me something about Gary. But those are my values. Right or wrong that's me. The rest of us will decide for ourselves, and it seems most people in this forum have a pretty good sense of fairness.

 

Steve02C5 Do you want everyone to join hands and speak and think only positive words and thoughts? This is exactly what the forum is for! If someone opts to go straight to the forum I think thats up to them and not up to you. Right or wrong let us make up our own minds!

Dennis :seeya

 

Unless it's against the forum rules, he can post whatever he wants.

 

Come on guys, put yourself in SD's shoes, a customer has problem and doesn't talk to YOU first before going "CNN". Regardless of all the negative comments about my thread, I still like to treat people the way I would want to be treated, don't ya'll.
An analogy would be, someone I work for didn't agree with my work and went to the Dept. Head before having the courtesy to discuss it with me first to get my side, wouldn't that be wrong? Now if after the discussion I refused to correct an obvious mistake, then by all means take it a level higher. This just seems like the right way to do business and I can tell ya'll it's served me right for many years. For those who can't see this, I hope we never work together, I don't like watching my back. :cheers:

 

Chris was obligated to to provide an accurate anaylisis of the situation. It's pretty clear that he didn't.

 

Tell me, how do you KNOW this?

 

Jeeeez, I throw in the towel. Things have all gone :crazy: Some people just never get IT. :seeya

 

Okay...no leakdown or compression issues and the lifters weren't collapsed.

Oh, as I read it, the motor was also ready to barf it's cookies and somehow, miracle of miracles, it's now running fine.

So what did I miss - Did Chris not make those statements? Did HOS not repair the "collapsed" lifters with a simple adjustment?

 

the tuner/vendor should have a chance to remedy the situation before their reputation is tarnished.

If I took my car to a Vendor and found out, (before he did the work), that he was outright lieing to me, I'll be Damn*d, If I would give him a second chance. I would stay away, as if he had the plague.

Mike
98 Vert, Torch Red

 

Gotta ask youreself how many guys woulda just forked the money over for a new engine :lol: