DTE is not going to engage in this issue again that is at the other board, here on the Corvette Forum for someone else's "reading entertainment". That issue is being handled in the exact way we stated it would and when the results are concluded, they will be made public for all to see. DTE initially offered them help in that situation but it was declined more than once. There will also be many "beliefs" and inaccurate statements that have been made by others, corrected there as well when this is all completed. Any pre-disposed notions, rumors, heresay, etc. of what someone who engaged(s) in that thread, *thinks* is happening, is a complete fallacy and irrelevant to what is actaully happening. We have told everyone over there that we will not post again until the results are in and we stand by that statement solidly, although many (who don't have the faintest idea of what is really going on) try to goad DTE into responding just to fuel a fire for their own entertainment.

Many of you have purchased DTE-built differentials for the last two years and have had very good success with our product AND experienced outstanding customer service. We have worked hard to earn a very good reputation here and if we were selling people poorly built differentials as the above person has stated, we would not have gained the positive reputation we currently have now.

We are the same good, ethical, honest business now, as we have been for the past two years folks and we don't plan to change our positive customer service/products/services any differently than before. We have gone over and above to serve many of you now, in the past and we will continue into the future. That business practice will always continue here indefinately, just as it has been for the last 2 years.

We will not comment on this hi-jacked/bashing topic here any further.

Have a nice day folks.


Best Regards,
Phil Rickard
President/Owner
Dynotech Engineering, Inc.

 

Good God, DTE give the highest customer satisfation I have ever heard of. I am not paid, nor have any part of DTE, but I can say Phil worked on my car and I am one picky son-of-a-bitch and he did every thing he said he would and MORE....Lets face it, things break, even new cars have problems...my buddy bought VERY expensive valves (a major racing name brand) to have the head of one valve fall off and totally ruin his very expensive race motor....it was not the fault of the guy who put the thing together, but rather a fault of one componet that slipped through quality.. what I am saying, is you cannot , 100 percent say that every friggin part is the best...how in the heck can you test everyone and tell the customer all the parts are never going to fail. FRIGGIN IMPOSSIBLE.....I am positive Phil and DTE will do all within reason to make it all better. Of course , after finding out what happened......I bet no ther vendor has ever had a part fail....(yea, tell me another one).....I have read lots of disclaimers, you race it, no warranty...hmmmm, I dont know, but is this close to this case???

 

Being that I am just now eperiencing that extra power leads to the purchase of stronger-than-stock parts, I find myself in the market to begin looking at vendors who sell and support these kinds of parts.

Forums are about information. And thats what 16Again is supplying. Its up to the the owner to decide the relevance of the info in regards to there issue and to research the vendor.

 

cost of said output shafts ??

 

Our drivetrain component product line can be found here:

http://www.dynotech-eng.com/dte_c5_diff.htm

 

is only the left side needed ?

 

I've read through this thread & a few pages that were linked on the Z06 Forum as well. I think my question is what were the results of the analysis performed & why haven't the parts been returned to the owner?
I only know of DTE by the posts that are made here by customers & by the occasional posts of DTE itself regarding group purchases & new products.
I would have to say that I am
This particular sentence really puzzles me. There were no other sentences to support it in the email that it was in other than using it as a reference to the current customer & statements regarding customer service on the part of DTE. Clarification would be appreciated.

 

kdubb-
The O.E. left side (long side) differential output shaft is what commonly breaks for most applications, hence its popularity for replacement.

Regards,
DTE

 

you guys have a link to the installation of the shaft ?

 

I dont think anybody has a problem with DTE not covering the warranty on the rearend it is the fact that they sent his parts out to be analzyed and has not returned them yet.

 

To go even further, it was the fact they didn't ask if they could hold onto his parts to be sent out for testing to find the cause of the failure. I bet in hindsight this would of all been handled COMPLETELY different by DTE if they knew this was going to come out like it did. They may never say that, but this much negative publicity can't be good. I think it has hurt them, as a good majority of people that mod their C5 come to one of these forums, if not the owner, most likely the tuner working on their car for information and so on.

 

In every situation there is two sides of the story. It seems only fair that seeing how DTE has chosen to tell every one what a great company he has, let the members read the other side of the story and let them decide.


http://www.z06vette.com/forums/showt...5&page=1&pp=40

 

I already posted the above thread with a very appropriate question and my post was removed. Along with that i recieved a PM telling me about HIJACKING! All i did was ask a question!!!!! Thousands of posts i have made here over the years, and NOW i am told that i am out of line asking a simple LEGITIMATE question. For the powers that be.... Yes i shop at our forum vendors however, thats about to end. I will now purchase my parts at places where i can ask simple IMPORTANT questions about the product and company.
Bob

 

The truth will get out!

 

Guys, understand that this is a commercial board. Information critical of a vendor is seldom allowed, even if it is very well deserved.

Back to the subject, Phil told us that our DTE 300M shaft was "bent". He didn't say how much, or where, or return the shaft, so it's difficult to evaluate. Since our Getrag suffered about the most catastrophic failure imaginable, and the 300M did not fail, I wouldn't worry too much about using the "old style" 300M shafts, which are available from other vendors. It is apparently not the weak link in the rear.

 

Forum rules/guidelines allow Forum members to post factual accounts of unresolved disputes with a Forum vendor or another Forum member so long as a reasonable effort first has been made to resolve the dispute offline.

Those threads are allowed to stay open until everyone with first-hand information relating to the dispute has had the opportunity to respond. Then, the thread is locked and goes into the Forum's archives, where it is available by search to anyone doing research on a similar product/service at any time in the future.

If a pattern develops indicating repeated issues with any vendor or member, then the Forum removes that vendor or that member to prevent any further problems. That has been done and will continue to be done when appropriate. At this juncture, it is not warranted in this matter.

Forum rules do not allow threads started for one purpose to be hijacked or diverted to address a dispute between two parties or a matter that originated on another forum and is trying to spill over here.

Please honor the user agreement by following Forum rules/guidelines. It applies to Forum members and Forum vendors.