VANISH

They lost me

rwpatte

No POPing for me. No customer service, no sale!

TedG

The V1 was on my list also, scribble, scribble, scribble.

BiggerTwin

I have always gotten great service from V1 for upgrades and additional hard wire kits when I buy new cars. When I went on their web site to check the status of my units, it said while I didn't have POP, they didn't recommend upgrading it. Very honest and reputable. I hope your problem gets resolved.

Having just driven up the thruway with a trooper on my tail but not visible in my rearview mirror, I will continue dealing with V1 if only for the arrows. The customer is alway right, and even if you are wrong, I hope they give you what you want.

Alan

Rob4092xx

In an attempt to make my comments as objective as possible, I sent a copy of my Corvette.com message directly to Mike Valentine himself to ensure he does have a chance to answer here on the Chatline.

My only concern is that even though I asked to speak with him several times, Margaret would never put my telephone call to him. Because of this, the only info he will have is second-hand from Margaret. If she is half the piece of work she was when I spoke to her, Valentine's reponse outa be interesting to see!

Mike, I sent you my telephone number twice since I could never get through Margaret to speak with you.

Please, after you make your post and explain your "side of the story," please give me a call so we can resolve the bad feelings I have right now for my new V1.

On another note, I contacted my credit card company and they advised since my wife is not on my account, she couldn't approve any charges anyway. They told me they will take appropriate action if the charges show up on my statement (another good reason to do business via your charge card).

I just spoke with Margaret and informed her of this.

It will be interesting what their "spin" is on this whole matter!!!

I can't wait!

Rob

LS WON

It could be Vector or Bel but it has 3 different cases and I was wondering how the performance was on this detector. Saw advertisement in Motor Trend/Car & Driver.

Rob4092xx

Jas:

You say my story sounds "suspect?"

You saw the letter I sent Valentine.

You can take my unit's serial number and run it on their website to see it is the most recent version out there.

If you provide me your Fax, I;d be happy to send you a copy of their billing for repairing the case and the visor mount.

Bottom line is, while there was some definate emotion on both sides, I have a product that is one day out of warranty and they charged me $40.00 to fix it.

I have sent Mike Valentine two separate e-mails asking him to call me with no avail.

What is "suspect" about this?

What they did is just wrong!

CDH76

Guess I won't be getting the POP update. I was sending mine in next week.

Thanks for the info. Sounds like Mike needs to get his employees in line.

easyrider13

Thanks for the report.
For that kind of money, I expect a first-rate product and good customer service. Looks like they've failed on both counts.

Vette Fan

Off my list.

FLC6

I am selling my V1! I HATE bad custemoer survice and RUDE people!

I also can't stand companies that forget what it's all about when they grow large. This has happened to my local MB dealer as well. I go in with my 03 E55 and a leave in a Neon.

Why can't companies keep the outlook that made them succesful in the frist place.

Margaret Valentine you have lost my respect and Mike, I am pissed at you for not getting invloved yourself.

I am selling my V1 for $20 and buying an Escort!

FLC6

I am selling my V1! I HATE bad customer service and RUDE people that feel they are entitled!

I also can't stand companies that forget what made them successful in the first place when they grow large. This has happened to my local MB dealer as well. I go in with my 03 E55 and leave in a Neon.

Why can't companies keep the outlook that made them successful in the first place. I also have never liked how the Valentine company always puts other products down to sell theirs. I don’t see Escort doing that.

Margaret Valentine you have lost my respect and Mike, I am pissed at you for not getting involved yourself.

I am selling my V1 for $20 and buying an Escort!

FLC6

I am selling my V1! I HATE bad customer service and RUDE people that feel they are entitled!

I also can't stand companies that forget what made them successful in the first place when they grow large. This has happened to my local MB dealer as well. I go in with my 03 E55 and leave in a Neon.

Why can't companies keep the outlook that made them successful in the first place. I also have never liked how the Valentine company always puts other products down to sell theirs. I don’t see Escort doing that.

Margaret Valentine you have lost my respect and Mike, I am pissed at you for not getting involved yourself.

I am selling my V1 for $20 and buying an Escort!

CDH76

We heard you the first time!

ein Tier

Wow. I've had two valentine ones. I just sold them so that I could purchase new ones (say what you want, the V1 retains its value well enough that selling them used on eBay and buying new is cheaper than 'upgrading').

However, I must say that recent events are leaving me with questions. I really don't want to buy a different radar detector, but if the POP protection causes that many falses, then I might be forced to do so.

Customer service is secondary to me, as I feel I should only have to deal with the company once, and with a top-notch product like the V1 that's sold online, I can probably go through the life of the product without ever contacting anyone. That said, I can't say I got what I would call good customer service when I called in for some replacement pieces -- that also ended up being extremely overpriced.


I'm curious to see how Mr. Valentine will respond.

Vette_DD

I've tried to explain to several local companies that want my business that it's cheaper to spend $2 or $3 extra to keep my business once they've got it than to spend $8 or $10 to get a new customer. Most companies that don't understand that go under.

Maybe you'll get some good results yet. Anything is possible if you get through to the right people in the company.

Good luck.

gkvetteuno

Rob4092xx, sorry to hear about your experience. It blows me away when companies behave in this manner. It's been my experience that when the first person talked to is rude/unresponsive, it doesn't get any better going up the line. Waiting to hear Valentines response.

pastorbrad

I've had three V1's, all still operational, with no problems (then again, no particular experience with customer service, either). This experience sounds suspiciously like a problem another CF person reported some time back. I don't recall the outcome but I think that the CF outcry did have an effect. Hopefully Valentine will respond...

slowtrak

Holy Crap ! I cannot beleive this ! Is "Margaret" actually a Valentine ? Wife, sister, daughter ? She needs to be reeled in and spoken to ! I have a V-1 but have not installed it yet . It has POP too ! This is really bothering me . I may just return it unopened to make a point ! Mike Valentine ! Please respond to this complaint here on the forum immediately !

C7CorvettePilot

I am so tired of what used to be "Reputable" companies outgrowing their friendly, personal service due to becoming too successful. It seems like it is becoming harder to find companies that still treat their customers like they appreciate them. I was considering purchasing a radar detector from Valentine, but this testimonial seals my decision to not consider their product. Pure BS!

Thanks for filling us in. This is why this forum is so important!