DBS getting help with problem.
Thread Starter
Instructor
Joined: Nov 2005
Posts: 210
Likes: 1
DBS getting help with problem.
Had my third DBS. I took the car to the dealer and they could not find any problems because it was working fine at that time. They told me it may help if I contacted GM about the problem because it would open a case number, and if GM gets more than 100 case numbers for the same problem they usually take action. Just taking the car to a dealer does not help this problem. When I talked to the GM person she told me it was the first time she heard of the problem. She said to have the car toed to the dealer the next time it happens. I don't think this will help because when the battery goes dead the computer resets and the problem goes away. It can't hurt to resister a complaint with GM about the problem. If enough people call in they may do something about it. The number is 1-800-222-1020. Be sure to get a case number.
I am reporting what the dealer told me to do because it may help.
I am reporting what the dealer told me to do because it may help.
Team Owner
Joined: Apr 2005
Posts: 35,733
Likes: 148
From: Northern NYs Adirondack Mountains,http://www.visitsacandaga.com.
Thanks for the info. Think you got a lot of GM 
GM knows all about this, they just do not want to admit it.
I have spoken to Dave Hill ,Will Cooksie and a few other GM engineers about it. Hell, it even happened at the GM engineers tent at Carlisle last August. Why did they do away with the reverse/steering lock JUNK? (Note this does not hit 06 6spds, that is the fix)
Do not think for a second GM does not monitor this forum, or other Vette forums, THEY KNOW!
There ARE a couple GM people working on this, but its a low pirority with GM.(looks like it will go away as soon as the warrienty time is over)
I know of a dealership servive manager that states there is no problem, never heard of it. Funny thing a good friend of mine is a mechanic there (truck department), he says they have had 3 Vettes in with a DBS problem.
GM knows all about this, they just do not want to admit it.
I have spoken to Dave Hill ,Will Cooksie and a few other GM engineers about it. Hell, it even happened at the GM engineers tent at Carlisle last August. Why did they do away with the reverse/steering lock JUNK? (Note this does not hit 06 6spds, that is the fix)
Do not think for a second GM does not monitor this forum, or other Vette forums, THEY KNOW!
There ARE a couple GM people working on this, but its a low pirority with GM.(looks like it will go away as soon as the warrienty time is over)
I know of a dealership servive manager that states there is no problem, never heard of it. Funny thing a good friend of mine is a mechanic there (truck department), he says they have had 3 Vettes in with a DBS problem.
Instructor
Joined: Jun 2005
Posts: 112
Likes: 0
From: Dallas GA
Unfortunately she was just jerking you around a bit or just ignorant. I know some people on here have called the GM number and gotten a case number and guess what...it was the first time GM had heard of the problem then too. Shocking!
Face it, the problem has probably already been solved by GM, but they threw it away when they realized how much it would cost them to recall the vehicles and perform the fix. Buy a priority start or battery tender, unless you want to keep fighting the good fight.
Face it, the problem has probably already been solved by GM, but they threw it away when they realized how much it would cost them to recall the vehicles and perform the fix. Buy a priority start or battery tender, unless you want to keep fighting the good fight.
Le Mans Master
Joined: Aug 2004
Posts: 6,412
Likes: 1,295
From: Bluffton, SC
I called GM after my 11/12 DBS. Guess what? It was the first time they'd ever heard about it!
When my service tech called GM he was told that they didn't have enough reports coming in to really do anything. Oddly, when my tech asked about relay 46, the same GM guy authorized its removal stating that they now had enough calls about it to authorize its removal as a possible cause of DBS. He said the evidence was all anecdotal, but removing it would cause no harm and might help. Pretty good for a problem that they don't seem to know anything about.
When my service tech called GM he was told that they didn't have enough reports coming in to really do anything. Oddly, when my tech asked about relay 46, the same GM guy authorized its removal stating that they now had enough calls about it to authorize its removal as a possible cause of DBS. He said the evidence was all anecdotal, but removing it would cause no harm and might help. Pretty good for a problem that they don't seem to know anything about.
Drifting
Joined: Nov 2004
Posts: 1,923
Likes: 62
From: California
Originally Posted by oldman
Had my third DBS. I took the car to the dealer and they could not find any problems because it was working fine at that time. They told me it may help if I contacted GM about the problem because it would open a case number, and if GM gets more than 100 case numbers for the same problem they usually take action. Just taking the car to a dealer does not help this problem. When I talked to the GM person she told me it was the first time she heard of the problem. She said to have the car toed to the dealer the next time it happens. I don't think this will help because when the battery goes dead the computer resets and the problem goes away. It can't hurt to resister a complaint with GM about the problem. If enough people call in they may do something about it. The number is 1-800-222-1020. Be sure to get a case number.
I am reporting what the dealer told me to do because it may help.
I am reporting what the dealer told me to do because it may help.
GM is so full of it
. I called GM a month ago to complain the moment I got my DBS at 8500 miles and they told me that NO ONE has reported this problem before 
.. I just could not belive the kind of crap they are telling me. I just think that GM are not willing to admit that this is a major problem and not willing to fix it.
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Drifting
Joined: Apr 2005
Posts: 1,746
Likes: 0
From: Upper St. Clair PA
St. Jude Donor '06-'07-'09
Originally Posted by oldman
...... When I talked to the GM person she told me it was the first time she heard of the problem.... The number is 1-800-222-1020. Be sure to get a case number.
THIS IS RIDICULOUS!! Thanks for the post. I will call and (posthumously
) report my sole DBS incident. Unfortunately, I recharged the car myself and bought a Deltran Battery Tender. I've never had an unreliable car in my life before this one. 
I did discuss the problem with my dealer after the fact and they said it was the first they had heard of the issue. They did explain that the C6 is a highly sophisticated, technologically advanced car which has a fairly high, natural battery drain rate. The implication was that I just needed to expect a dead battery unless the car gets regular use.
Apparently the GM corporate culture at every level uses the old "ignore it & it will go away" management strategy
. Of course, this is exactly what their customers have been doing for the last three decades, and helps to explain the current near-backrupt state of GM.Before I take the car out of town, I will buy a priority start type unit so I won't get stranded somewhere.
Hope we eventually get some help on this problem.
Le Mans Master
Joined: Aug 2004
Posts: 6,412
Likes: 1,295
From: Bluffton, SC
Originally Posted by PaBlueCoupe
THIS IS RIDICULOUS!! I did discuss the problem with my dealer after the fact and they said it was the first they had heard of the issue. They did explain that the C6 is a highly sophisticated, technologically advanced car which has a fairly high, natural battery drain rate. The implication was that I just needed to expect a dead battery unless the car gets regular use.
The actual, resting, drain my dealer measured was as low as 9 ma and as high as 20 ma.. That's a pretty low draw. Even GM says that, worst case, the battery should go at least 30 days before draining. I think this is an example of a dealer not knowing and making up an explanation to fit the circumstances.
Then they should pay for it.