I would call back and get another sales rep. You are the customer and I would tell them you want a delivery date or you will place your order with someone else.
ZIP Products problem
Thread Starter
Advanced
Joined: Jun 2002
Posts: 91
Likes: 0
From: MA
ZIP Products problem
I just ordered 4 items from ZIP (recommended vendor???). A week later I get an email telling me 2 items were shipped; 2 backordered. I called customer service, wise guy on phone says "backordered is backordered." No shipment date offered...he said maybe 2 weeks.
I prefer vendors who tell you stuff is in/out of stock at order time...not at shipment time. Won't go to them again - and CAUTION[SIZE=3] to all others...not happy here.
I prefer vendors who tell you stuff is in/out of stock at order time...not at shipment time. Won't go to them again - and CAUTION[SIZE=3] to all others...not happy here.
Racer
Joined: Jan 2006
Posts: 390
Likes: 0
From: Silver Spring Maryland
Did it say the items were In-Stock when you ordered? It takes a lot of money and effort to have real-time stock status put on your web site. Not many places do it.
I've called Zip a few times, and they're always more than happy to tell me what they have in stock.
People sure do complain a lot on this forum.
I've called Zip a few times, and they're always more than happy to tell me what they have in stock.
People sure do complain a lot on this forum.
Platinum Supporting Vendor
Joined: Sep 2001
Posts: 3,665
Likes: 341
Skip,
I do not know which salesman told you that, but I would be interested in knowing. It looks like this order was a web order and it tells you on the website if something is not in stock. Either way it was the red hood strips on B/O and they should be here by the end of this week. They do not normally take long to get here. I am sorry about this but I have not been stocking the red stripes, the sales have just started to increase in the last two weeks or so on them and I will try and have a set here in stock next time.
Thank You
Justin Abbott
Zip Products
Product Manager
I do not know which salesman told you that, but I would be interested in knowing. It looks like this order was a web order and it tells you on the website if something is not in stock. Either way it was the red hood strips on B/O and they should be here by the end of this week. They do not normally take long to get here. I am sorry about this but I have not been stocking the red stripes, the sales have just started to increase in the last two weeks or so on them and I will try and have a set here in stock next time.
Thank You
Justin Abbott
Zip Products
Product Manager
Le Mans Master
Joined: May 2005
Posts: 9,585
Likes: 1
From: Prepare yourself, for a pride obliterating bich smack. Fairfax, VA
St. Jude Donor '06-'07-'08
SEC > BCS 4 St. Judes '09
no problems with Zip here. awesome service 
and dont sweat it Justin...there are some people you are just never going to be able to please
and dont sweat it Justin...there are some people you are just never going to be able to please
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Instructor
Joined: Feb 2005
Posts: 226
Likes: 0
From: Mechanicsville Virginia
Zip seems to have it on the ball...
Originally Posted by jabbott
Skip,
I do not know which salesman told you that, but I would be interested in knowing. It looks like this order was a web order and it tells you on the website if something is not in stock. Either way it was the red hood strips on B/O and they should be here by the end of this week. They do not normally take long to get here. I am sorry about this but I have not been stocking the red stripes, the sales have just started to increase in the last two weeks or so on them and I will try and have a set here in stock next time.
Thank You
Justin Abbott
Zip Products
Product Manager
I do not know which salesman told you that, but I would be interested in knowing. It looks like this order was a web order and it tells you on the website if something is not in stock. Either way it was the red hood strips on B/O and they should be here by the end of this week. They do not normally take long to get here. I am sorry about this but I have not been stocking the red stripes, the sales have just started to increase in the last two weeks or so on them and I will try and have a set here in stock next time.
Thank You
Justin Abbott
Zip Products
Product Manager
Burning Brakes
Joined: Oct 2005
Posts: 1,198
Likes: 0
From: Tucson Arizona
just wondered
Originally Posted by skipperhead
I just ordered 4 items from ZIP (recommended vendor???). A week later I get an email telling me 2 items were shipped; 2 backordered. I called customer service, wise guy on phone says "backordered is backordered." No shipment date offered...he said maybe 2 weeks.
I prefer vendors who tell you stuff is in/out of stock at order time...not at shipment time. Won't go to them again - and CAUTION[SIZE=3] to all others...not happy here.
I prefer vendors who tell you stuff is in/out of stock at order time...not at shipment time. Won't go to them again - and CAUTION[SIZE=3] to all others...not happy here.
Le Mans Master
Joined: Sep 2005
Posts: 9,864
Likes: 0
From: Central Florida. Black Sheep Squadron Member. 465 rwhp & 477 rwtq
Cruise-In VIII Veteran
St. Jude Donor '07
Originally Posted by rdscolo
I had a similiar problem. I ordered a shirt 2/16/06 requested the fastest shipping. Was told it was back ordered. They shipped it 3/03/06 and charged me $42.00 for shipping. $42.00 for delivery two weeks later.
Drifting
Joined: Sep 2004
Posts: 1,983
Likes: 2
From: VA.
I have been buying from Zip for over two years now and never a problem. I have used mail order and direct purchase from them and they have bent over backwards for me. If you are ever unhappy talk(ask) for JT, I have never known anyone that was unhappy with his service. 
Platinum Supporting Vendor
Joined: Sep 2001
Posts: 3,665
Likes: 341
You have to understand how the system works. We probably have between 500 and 1000 phone calls a day. Just because you see something on the website in stock or a salesman says it is in stock and you do not order it right then, it might not be there a day later. I try and keep as much in stock as possible, but when you have over 20K part numbers, sometimes you can only put 1 on the shelf if it is not a big seller. Rdscolo, if you said ship fast as possible, that means UPS NDA. We should have probably recomeded not to do that, but at the same time you do share some of the responsibility for it because you asked for the fastest shipping. Unfortuantly we see so many orders that if the mistake or miscommunication is not caught when the order is being placed it will not get caught until the customer gets it. Anyways hopefully we can make it up to you, if you can think of something you can call me directly, I would like to make the situation right. I can be contacted at 800-962-9632x256
Thank You
Justin Abbott
Thank You
Justin Abbott