Need Advice
Thread Starter
Intermediate
Joined: Feb 2006
Posts: 34
Likes: 0
Need Advice
I bought my C6 (from a dealer in NJ) about a week ago and there were some slight scrathes and swirls in the BLACK paint (probably due to the washing).
I brought it back for them to repair, now there are many more swirls and long "microscratches" all over the car.
What are my options?
What should I do?
I brought it back for them to repair, now there are many more swirls and long "microscratches" all over the car.
What are my options?
What should I do?
Melting Slicks
Joined: Nov 2003
Posts: 3,375
Likes: 1
From: Northern CA
Look in your owners manal and find the procedure for going up the chain of command when you get bad service. I don't think it would be wise to give the same people another shot at it. The clear coat is very thin and you don't want some hack polishing through it.
Melting Slicks
Joined: Jun 2005
Posts: 2,858
Likes: 1
From: Burlington County NJ
I had a very similar experience.
I took my car in for servicing (xm radio) and the kid there (about 18 yrs old ) washed it with a brush. Needless to say, I immediately noticed the fine scratches and "web" look all over the car. There were even 2 scratches that were deeper into the paint. I went mad and almost puked. After complaining for awhile, the manager brought out their on-site collision guy who set me up for an appt to buff, wax etc. I brought it in and it didnt do anything for the microscratches. He said that the only way to fix it is to wetsand the car and it would take all day. They were willing to do it, but I decided not to procees. Also, when I first saw the buff job , it seemed like the "orange peel" was worse than ever and after listening to the orange peel threads on here and about how there's only so much clear coat on the car, I decided to swallow my anger and frustratin and leave the car the way it is. At the time, it was like a month old but now it's almost a year old and it doesnt bother me so much. I really suggest you do the same and save yourself the pain, etc if you're not happy with their solution. If they will give you a new car or something - take it - but whats the chances....
I took my car in for servicing (xm radio) and the kid there (about 18 yrs old ) washed it with a brush. Needless to say, I immediately noticed the fine scratches and "web" look all over the car. There were even 2 scratches that were deeper into the paint. I went mad and almost puked. After complaining for awhile, the manager brought out their on-site collision guy who set me up for an appt to buff, wax etc. I brought it in and it didnt do anything for the microscratches. He said that the only way to fix it is to wetsand the car and it would take all day. They were willing to do it, but I decided not to procees. Also, when I first saw the buff job , it seemed like the "orange peel" was worse than ever and after listening to the orange peel threads on here and about how there's only so much clear coat on the car, I decided to swallow my anger and frustratin and leave the car the way it is. At the time, it was like a month old but now it's almost a year old and it doesnt bother me so much. I really suggest you do the same and save yourself the pain, etc if you're not happy with their solution. If they will give you a new car or something - take it - but whats the chances....
Originally Posted by tinoman
I bought my C6 (from a dealer in NJ) about a week ago and there were some slight scrathes and swirls in the BLACK paint (probably due to the washing).
I brought it back for them to repair, now there are many more swirls and long "microscratches" all over the car.
What are my options?
What should I do?
I brought it back for them to repair, now there are many more swirls and long "microscratches" all over the car.
What are my options?
What should I do?
Last edited by vette-oholic; Mar 10, 2006 at 10:12 AM. Reason: clarify
Melting Slicks
Joined: Jun 2005
Posts: 2,858
Likes: 1
From: Burlington County NJ
I think they will send it to some shop to get it "fixed"
so yea, i would go for the repainting if it were an option
so yea, i would go for the repainting if it were an option
Originally Posted by tinoman
Do you think they would be willing to reimburse for a "Real" detailing of the car?
Or should I ask for a re-painting?
Or should I ask for a re-painting?
Burning Brakes
Joined: Nov 2005
Posts: 859
Likes: 14
From: Arizona
Originally Posted by tinoman
I bought my C6 (from a dealer in NJ) about a week ago and there were some slight scrathes and swirls in the BLACK paint (probably due to the washing).
I brought it back for them to repair, now there are many more swirls and long "microscratches" all over the car.
What are my options?What should I do?
I brought it back for them to repair, now there are many more swirls and long "microscratches" all over the car.
What are my options?What should I do?
If it were my BLACK car I would find a professional auto detailer and have him start from scratch. By stipulating “PROFESSIONAL”; that leaves out the 16 year old high school drop out that many dealers entrust your $50,000 + pride & joy to! Black is a difficult color to get right and requires someone with experience.
Save the Wave
Jim
