3rd Replacement Roof --- Delaminated Again
#1
Former Vendor
Thread Starter
3rd Replacement Roof --- Delaminated Again
Most will remember that I was one of the first to complain about the roof, and urged all to contact NHTSA as well as GM. I got assigned a rep with GM, Ms Mann in GmExpert, and she was little help in getting anything resolved other than another roof panel that was clearly suppose to be the newer model roofs from 06 production.
To date the car has 6000 miles on it. It was built on Aug 15, 2005 and has had 3 roof panels go bad. The longest lasting roof, the current panel, lasted the entire Florida winter, and went as soon as weather heated. This one has become the first to almost completely come apart. Each other seperated in the back around the passenger side of the latch to a space of about 6-8 inches max. Our extreme heat and humidity seem to increase the failure to only a couple months at best.
If you think GM nor anyone has any idea how to fix these you are seriously incorrect. And those of you holding out consider this .... I was 45 minutes from home when the roof released on the passenger side tonight and needed to travel the highway home while a light rain. I cannot believe I did not become part of the flying roof club.
I want to claim the Lemon Law but cannot get a clear answer as to where and how to file. No booklet was in car. Car was sold by a Texas dealer under an order (allocation) and shipped to Florida dealer upon build. Do I look to Texas or Florida for Lemon Law ?????
Side of roof where clearly outside the frame
Lifted off frame, while still attached
How far across it has delaminated
I guess GM could consider it a spoiler ???
To date the car has 6000 miles on it. It was built on Aug 15, 2005 and has had 3 roof panels go bad. The longest lasting roof, the current panel, lasted the entire Florida winter, and went as soon as weather heated. This one has become the first to almost completely come apart. Each other seperated in the back around the passenger side of the latch to a space of about 6-8 inches max. Our extreme heat and humidity seem to increase the failure to only a couple months at best.
If you think GM nor anyone has any idea how to fix these you are seriously incorrect. And those of you holding out consider this .... I was 45 minutes from home when the roof released on the passenger side tonight and needed to travel the highway home while a light rain. I cannot believe I did not become part of the flying roof club.
I want to claim the Lemon Law but cannot get a clear answer as to where and how to file. No booklet was in car. Car was sold by a Texas dealer under an order (allocation) and shipped to Florida dealer upon build. Do I look to Texas or Florida for Lemon Law ?????
Side of roof where clearly outside the frame
Lifted off frame, while still attached
How far across it has delaminated
I guess GM could consider it a spoiler ???
#2
Instructor
Member Since: Dec 2005
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sorry to hear about it..
Hey scott,, maybe will shall all look into a trasparent roof from GM this time I would think after 4 roof's they would be ahead lots 0f $$$ if they just gave you one now...
Had my replacement (1st) on now for 7days,,still waiting for a liner,,
Good luck on finding out something about the lemon law...
PS. great shine on using Pinnacle Souveran... Thanks again..
Paulo
Had my replacement (1st) on now for 7days,,still waiting for a liner,,
Good luck on finding out something about the lemon law...
PS. great shine on using Pinnacle Souveran... Thanks again..
Paulo
#3
Safety Car
Oh man, this is bad. I feel for you. They should at least be handing out glass replacements until they have a true fix.
Its only a matter of time until a class action suit gets underway.
Its only a matter of time until a class action suit gets underway.
#5
Former Vendor
Thread Starter
Originally Posted by Paixao
Hey scott,, maybe will shall all look into a trasparent roof from GM this time I would think after 4 roof's they would be ahead lots 0f $$$ if they just gave you one now...
Had my replacement (1st) on now for 7days,,still waiting for a liner,,
Good luck on finding out something about the lemon law...
PS. great shine on using Pinnacle Souveran... Thanks again..
Paulo
Had my replacement (1st) on now for 7days,,still waiting for a liner,,
Good luck on finding out something about the lemon law...
PS. great shine on using Pinnacle Souveran... Thanks again..
Paulo
GM wont consider a glass top as exchange nor as compensation until roof can be repaired properly. Will not offer an extended warranty for all the shop and down time either. Basically Ms. Mann told me to deal with it under warranty and be glad they are willing to keep replacing them.
PS -- Embarrased the car looks so bad , but after the rain coming home, and no way to wash without wetting the interior. Maybe I can Pinnacle after the 4th replacement top ??
Originally Posted by Craigster05
Its only a matter of time until a class action suit gets underway.
Last edited by Killrwheels@Autogeek; 06-11-2006 at 12:06 PM.
#6
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Sounds like a lemon law candidate to me. Make them give you a new one with the transparent top.
#9
You have to file the Lemon Law in the state in which you live in. Each manufacturer has a third party arbitration system that they use. They are obligated to give you the necessary information. I went through this process with my Cobra, not one, but two times.
#10
Le Mans Master
Member Since: Dec 2005
Location: North Western Connecticut
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I can only assume GM is afraid of setting precedent by giving glass tops to owners with repeatedly failed painted ones! This is costing them a bundle and I suspect this is only a trickle of what will turn into a torrent before it’s resolved. No wonder GM has it’s butt in so much trouble with other issues when you consider how poorly they are handling this one. We’re talking about the FLAGSHIP for Chevy and perhaps the single most visible car produced by GM! Now you have Corvette owners talking about using the LEMON LAW! Even if someone didn’t want a glass top I believe it might be tough getting a new car if GM simply replaced the painted tops with glass tops. Owners could refuse but would then be on their own if GM specifically said that all failed painted tops would be replaced with glass ones. I don’t believe they have a proper repair figured out and I do believe that ALL painted tops will ultimately be affected. Top failures are now showing up on 05 and 06 models and spread all over the vin# spectrum! Does anyone really think the failures are isolated to a particular year and or vin#? Rubbish! I believe this is a systemic problem with all painted tops produced for the C6. GM can either do the right thing and recall all painted tops and replace with glass or keep trying to nickel and dime the problem to death! GM is killing the cars public image while with seriously risking alienating their core buyers! GM is once again trying to cheap out on a serious problem that they’ve been aware of for at least 18 months. I’m waiting to read about the 1st serious accident or worse caused by a flying top! How about thieves pulling the painted top off to help themselves? GM needs to really step up to plate before this turns into a bigger horror show IMO……
#11
Le Mans Master
I just hope that I catch it in time again, if it happens on the future. I don't want to think what would happen if it comes flying and hits someone. I did order a transparent top just in case I need to take it to the dealer again. I hope you get it resolve soon.
#12
Racer
Member Since: Sep 2005
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From what I've read, they give x amount of time out for service, I believe its 30 days, and/or 3 failures of the same part.
Your car is part of this. Google Florida Lemon Law and you will find a number of attorneys that come up. Give them a call and see what happens.
Im almost certain mine will be doing the same, considering my car was only out in the hot hot sun maybe 2 weeks total time before the car started with the roof problems.
If it was a used car I wouldnt be quite so eager to complain about the car, but these are almost brand new cars were talking about here.
Its a shame really, best of luck to you.
Your car is part of this. Google Florida Lemon Law and you will find a number of attorneys that come up. Give them a call and see what happens.
Im almost certain mine will be doing the same, considering my car was only out in the hot hot sun maybe 2 weeks total time before the car started with the roof problems.
If it was a used car I wouldnt be quite so eager to complain about the car, but these are almost brand new cars were talking about here.
Its a shame really, best of luck to you.
#13
It looks like GM is still producing fly-away tops. Are there '06 coupes produced in the last three months with deliminated roofs?
It should not be a complicated fix. Sure, the shape of the car creates a serious vacuum over the top (wing effect), but industrial adhesives can hold aircraft components together at mach +1, 40,000 feet. Why can't these guys glue a roof panel on a car?
GM risks permanent damage to one of the most loyal segments in the auto industry. Credibility is fading to zero here.
It should not be a complicated fix. Sure, the shape of the car creates a serious vacuum over the top (wing effect), but industrial adhesives can hold aircraft components together at mach +1, 40,000 feet. Why can't these guys glue a roof panel on a car?
GM risks permanent damage to one of the most loyal segments in the auto industry. Credibility is fading to zero here.
#14
Melting Slicks
Originally Posted by d_bravo33
but industrial adhesives can hold aircraft components together at mach +1, 40,000 feet. Why can't these guys glue a roof panel on a car?
GM risks permanent damage to one of the most loyal segments in the auto industry. Credibility is fading to zero here.
GM risks permanent damage to one of the most loyal segments in the auto industry. Credibility is fading to zero here.
#15
Originally Posted by Brasil
You have to file the Lemon Law in the state in which you live in. Each manufacturer has a third party arbitration system that they use. They are obligated to give you the necessary information. I went through this process with my Cobra, not one, but two times.
I have also bought some cars from our neighboring State of Washington and been told at the time of purchase that Washington State's lemon laws apply.
#16
Team Owner
Originally Posted by Killrwheels@Autogeek
Most will remember that I was one of the first to complain about the roof, and urged all to contact NHTSA as well as GM. I got assigned a rep with GM, Ms Mann in GmExpert, and she was little help in getting anything resolved other than another roof panel that was clearly suppose to be the newer model roofs from 06 production.
To date the car has 6000 miles on it. It was built on Aug 15, 2005 and has had 3 roof panels go bad. The longest lasting roof, the current panel, lasted the entire Florida winter, and went as soon as weather heated. This one has become the first to almost completely come apart. Each other seperated in the back around the passenger side of the latch to a space of about 6-8 inches max. Our extreme heat and humidity seem to increase the failure to only a couple months at best.
If you think GM nor anyone has any idea how to fix these you are seriously incorrect. And those of you holding out consider this .... I was 45 minutes from home when the roof released on the passenger side tonight and needed to travel the highway home while a light rain. I cannot believe I did not become part of the flying roof club.
I want to claim the Lemon Law but cannot get a clear answer as to where and how to file. No booklet was in car. Car was sold by a Texas dealer under an order (allocation) and shipped to Florida dealer upon build. Do I look to Texas or Florida for Lemon Law ?????
Side of roof where clearly outside the frame
Lifted off frame, while still attached
How far across it has delaminated
I guess GM could consider it a spoiler ???
To date the car has 6000 miles on it. It was built on Aug 15, 2005 and has had 3 roof panels go bad. The longest lasting roof, the current panel, lasted the entire Florida winter, and went as soon as weather heated. This one has become the first to almost completely come apart. Each other seperated in the back around the passenger side of the latch to a space of about 6-8 inches max. Our extreme heat and humidity seem to increase the failure to only a couple months at best.
If you think GM nor anyone has any idea how to fix these you are seriously incorrect. And those of you holding out consider this .... I was 45 minutes from home when the roof released on the passenger side tonight and needed to travel the highway home while a light rain. I cannot believe I did not become part of the flying roof club.
I want to claim the Lemon Law but cannot get a clear answer as to where and how to file. No booklet was in car. Car was sold by a Texas dealer under an order (allocation) and shipped to Florida dealer upon build. Do I look to Texas or Florida for Lemon Law ?????
Side of roof where clearly outside the frame
Lifted off frame, while still attached
How far across it has delaminated
I guess GM could consider it a spoiler ???
#18
will c6 consumer demand drop due to the roof debacle?
What will happen to demand for the C6 as the roof problem becomes worse and gets more publicity?
I can imagine that many potential buyers , on hearing that their roof will almost certainly fail unexpectedly, will just decide not to buy a C6.
Put another way.....what are Chevy dealers telling prospects about the car? If a potential buyer has heard nothing about the top problem I suspect the salespeople are not saying anything about the problem. They will just let the buyer find out for himself after the sale.
Or what is GM telling the dealers salespeople to say to people to bring up the roof problem? Are they telling people that it is 'fixed' and that all existing roofs are being 'fixed'?
Seems to me that many new buyers are going to feel really abused if they are not informed about this up front and / or told that the problem can be fixed with certainty when in fact the 'fix' doesn't seem to be final by any means?
IMO and just curious what's going on in the showrooms at present.
I was considering a new 07 but won't buy until they get this problem really fixed.
I can imagine that many potential buyers , on hearing that their roof will almost certainly fail unexpectedly, will just decide not to buy a C6.
Put another way.....what are Chevy dealers telling prospects about the car? If a potential buyer has heard nothing about the top problem I suspect the salespeople are not saying anything about the problem. They will just let the buyer find out for himself after the sale.
Or what is GM telling the dealers salespeople to say to people to bring up the roof problem? Are they telling people that it is 'fixed' and that all existing roofs are being 'fixed'?
Seems to me that many new buyers are going to feel really abused if they are not informed about this up front and / or told that the problem can be fixed with certainty when in fact the 'fix' doesn't seem to be final by any means?
IMO and just curious what's going on in the showrooms at present.
I was considering a new 07 but won't buy until they get this problem really fixed.
#19
Team Owner
Originally Posted by OregonC6
What will happen to demand for the C6 as the roof problem becomes worse and gets more publicity?
I can imagine that many potential buyers , on hearing that their roof will almost certainly fail unexpectedly, will just decide not to buy a C6.
Put another way.....what are Chevy dealers telling prospects about the car? If a potential buyer has heard nothing about the top problem I suspect the salespeople are not saying anything about the problem. They will just let the buyer find out for himself after the sale.
Or what is GM telling the dealers salespeople to say to people to bring up the roof problem? Are they telling people that it is 'fixed' and that all existing roofs are being 'fixed'?
Seems to me that many new buyers are going to feel really abused if they are not informed about this up front and / or told that the problem can be fixed with certainty when in fact the 'fix' doesn't seem to be final by any means?
IMO and just curious what's going on in the showrooms at present.
I was considering a new 07 but won't buy until they get this problem really fixed.
I can imagine that many potential buyers , on hearing that their roof will almost certainly fail unexpectedly, will just decide not to buy a C6.
Put another way.....what are Chevy dealers telling prospects about the car? If a potential buyer has heard nothing about the top problem I suspect the salespeople are not saying anything about the problem. They will just let the buyer find out for himself after the sale.
Or what is GM telling the dealers salespeople to say to people to bring up the roof problem? Are they telling people that it is 'fixed' and that all existing roofs are being 'fixed'?
Seems to me that many new buyers are going to feel really abused if they are not informed about this up front and / or told that the problem can be fixed with certainty when in fact the 'fix' doesn't seem to be final by any means?
IMO and just curious what's going on in the showrooms at present.
I was considering a new 07 but won't buy until they get this problem really fixed.
#20
Le Mans Master
Hearing about all this nonsense really gets me mad...I've been a loyal GM supporter for almost 35 years, in fact only my first two cars weren't GM's (I was 19 and neither lasted more than 3 months) all my cars since 19 have been GM's including 3 Corvettes. Is it time to start looking at another brand...Lexus, Mercedes, maybe even a Ford!