the people who sell them?
Tire Nightmare Beginning
Thread Starter
Cruising
Joined: Feb 2006
Posts: 14
Likes: 0
Tire Nightmare Beginning
Tire pressure on right front comes on and says its low. I go to put some air in it and find a nail in the tire close to the sidewall. Take to authorized Goodyear EMT tire repair and they attempt to patch it. Because it is close to the sidewall they can't get a good patch on it. So, the tire guy tells me he can't get a good patch on it and recommends I buy a new tire. I inform him that I'd gladly take a new tire under warranty, free of charge. He is not aware of the warranty, so I take out the brochure and show it to him. He gladly orders me a new tire, no charge. Tire comes in today, so I run the car over, go grab some lunch, and go back to the tire place. Walk in, and the tire guy says, "do you want the good news or bad news?". I don't say anything, and he says, "you better come take a look at this.". They put a scratch in the rim, and into the clear coat. His response is that they can send it in to be repaired or they can get me a new rim. I tell him that I need to drive the car while they would be sending the rim in, so, therefore, I need a new rim. He's going to try to find one and give me a call!! We'll see what happens. 
Racer
Joined: Dec 2005
Posts: 346
Likes: 0
From: Outer Suburbia SoCal
At least your tire shop is being honest and up front with the scratch, and they obviously honored your tire warranty once you brought it to their attention. They made a mistake and they're taking responsibility for it. Kudos to them - they sound like the type of place I would do business with.
Sure, it would have been better if they didn't scratch your rim to begin with, but a lot of places would deny scratching your rim (and never mention it, hoping you didn't notice) and you'd have to fight them tooth and nail to even repair your rim, let alone buy you a new one.
Sure, it would have been better if they didn't scratch your rim to begin with, but a lot of places would deny scratching your rim (and never mention it, hoping you didn't notice) and you'd have to fight them tooth and nail to even repair your rim, let alone buy you a new one.
Melting Slicks
Joined: Apr 2006
Posts: 2,078
Likes: 2
From: Northern Virginia
That does absolutely stink. But that is actually the most upstanding story I've heard about a shop doing the right thing in a very long time. Sounds like they will take care of you, and you will be good as new soon.
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Burning Brakes
Joined: Oct 2000
Posts: 1,122
Likes: 22
From: Dallas TX
Originally Posted by Datawiz
At least they're accepting responsibility for their actions. 
Race Director
Joined: May 2006
Posts: 16,854
Likes: 535
Originally Posted by DEagle
At least your tire shop is being honest and up front with the scratch, and they obviously honored your tire warranty once you brought it to their attention. They made a mistake and they're taking responsibility for it. Kudos to them - they sound like the type of place I would do business with.
Sure, it would have been better if they didn't scratch your rim to begin with, but a lot of places would deny scratching your rim (and never mention it, hoping you didn't notice) and you'd have to fight them tooth and nail to even repair your rim, let alone buy you a new one.
Sure, it would have been better if they didn't scratch your rim to begin with, but a lot of places would deny scratching your rim (and never mention it, hoping you didn't notice) and you'd have to fight them tooth and nail to even repair your rim, let alone buy you a new one.
Any time I am at the tire shop I have them acknowledge that there are NO SCRATCHES on the rims prior to them doing any work. That way, if there is a scratch after, we ALL KNOW how it got there.
Race Director
Joined: Aug 2005
Posts: 13,592
Likes: 187
From: Hudson WI
NCM Sinkhole Donor
Originally Posted by jimwca
Make sure that you check the casting marks inside of the rim to ensure you are getting a GM rim *before* they put the tire on. They should replace what they "broke".
Racer
Joined: Jun 2006
Posts: 326
Likes: 0
From: Dewey OK
Originally Posted by SilverC6AZ
________________________________________ ___________________
Any time I am at the tire shop I have them acknowledge that there are NO SCRATCHES on the rims prior to them doing any work. That way, if there is a scratch after, we ALL KNOW how it got there.
Any time I am at the tire shop I have them acknowledge that there are NO SCRATCHES on the rims prior to them doing any work. That way, if there is a scratch after, we ALL KNOW how it got there.
Night Race Blue 427
Joined: Feb 1999
Posts: 19,794
Likes: 6
From: Muncie, Indiana ...... Can I buy an amplifier on time ... I ani't got no money now but I'll pay you before I die
Originally Posted by ZBoater
My dealer sold me a 5 year road hazard warranty for $400. Is there a road warranty that already comes with the Vette, or is this something else?
CF Senior Member Emeritus
Joined: Apr 2006
Posts: 1,157
Likes: 1
From: Maryland
Originally Posted by Datawiz
At least they're accepting responsibility for their actions.
This is the kind of tire dealer I would want to have; but you know what they say - "Trust, but verify".
Pro
Joined: Aug 2006
Posts: 588
Likes: 0
From: Tampa, Florida
Originally Posted by Corvette Junkie
You should have gotten a Goodyear pamphlet with your C6 that explains the free warranty for tires.