Vendors responses
Drifting
Joined: Jul 2006
Posts: 1,482
Likes: 0
From: Bridgewater Corners Vermont VT
Originally Posted by johnodrake
Good List. You can add LPE, Car Motorsports, C6Decal Designs, DownSouth Vetts, Southern Car Parts, and Hoodliners by Paula to that list of good vendors.
Pipedreams at http://www.nakidparts.com/id19.html
Raffi at http://rpmcomposits.com
Steve at https://ultramicrofiber.com
Greg at https://www.GScreationsLLC.com
The point being there are pleanty of vendors that respond and want the business...no need to waste time and energy that could be spent driving or working on your Vet, rather than wasting time sending e-mails, or phoning people who just don't care, or are too busy to take care of the customer. A lot of small businesses that grow too fast look at the customer as an interruption to their work rather than their work.
Former Vendor
Joined: Aug 2005
Posts: 5,774
Likes: 0
From: Loganville GA
As a vendor, I will put my own .02 in, but it only applies to me, and this is only for people who wonder why I might be slow to respond at times.
For me, email is best. I am also a pilot for Delta Airlines, and I fly internationally. I can't always return phonecalls in a timely manner, but if I get a PM or email, I try to follow it up as quickly as possible. Sometimes it might take me 24 hours to get to a location with email, and sometimes, I might be on a 6 day trip, but I eventually respond to all emails, and that is why email is best for me.
For me, email is best. I am also a pilot for Delta Airlines, and I fly internationally. I can't always return phonecalls in a timely manner, but if I get a PM or email, I try to follow it up as quickly as possible. Sometimes it might take me 24 hours to get to a location with email, and sometimes, I might be on a 6 day trip, but I eventually respond to all emails, and that is why email is best for me.
Drifting
Joined: Jul 2006
Posts: 1,482
Likes: 0
From: Bridgewater Corners Vermont VT
Originally Posted by gmoller
Currently, I've been waiting 2 days for a simple answer from a MAJOR and highly respected forum vendor. This involves a 5 figure package I am planning. They are not the only purveyor of this product, and may not get my business if I don't hear from them by the end of the week.
GM
GM
? Two days and your going to wait until the end of the week...go to another vendor, get what you want and then wait and see if the original vendor ever gets back to you. You're spending 5K, if thats not enough incentive for someone to call back what the hell is.
Burning Brakes
Joined: Feb 2006
Posts: 1,130
Likes: 2
From: Dallas, Texas
St. Jude Donor '06, '07, '13, '15
I have had the same problems, it is not you. I also had the same problem as jperaino did.
I emailed Rick Daniel and received an immediate response. I obviously went with Rick. Each question was answered in a timely manner from Les Stanford Chevrolet. They know how to keep a customer.
As far as some of the other vendors, if they do not respond within a normal business day of so, I move on to someone that will.
The vendors that have answered my emails/phone calls go above and beyond, so they get all of my business ($$$).
My hat is off to the great vendors out there.
I emailed Rick Daniel and received an immediate response. I obviously went with Rick. Each question was answered in a timely manner from Les Stanford Chevrolet. They know how to keep a customer.
As far as some of the other vendors, if they do not respond within a normal business day of so, I move on to someone that will.
The vendors that have answered my emails/phone calls go above and beyond, so they get all of my business ($$$).
My hat is off to the great vendors out there.
Team Owner
Joined: Sep 2005
Posts: 29,113
Likes: 2,194
From: Big Bend Country, TX
St. Jude Donor '06-'07-'08-'09-'10-'11-'12-'13-'14-'15- '16-'17-‘18-‘19-'20-'21
NCM Lifetime Member
Originally Posted by shortski
No offense....but are you nuts or do you just need a dope slap ? Two days and your going to wait until the end of the week...go to another vendor, get what you want and then wait and see if the original vendor ever gets back to you. You're spending 5K, if thats not enough incentive for someone to call back what the hell is.
? Two days and your going to wait until the end of the week...go to another vendor, get what you want and then wait and see if the original vendor ever gets back to you. You're spending 5K, if thats not enough incentive for someone to call back what the hell is.
Racer
Joined: Nov 2005
Posts: 492
Likes: 0
From: Gilbert AZ
As a person that runs a internet business, we recieve over 500 spam emails per day if we have all filters off. With some filters turned on we still get over 50 spam emails/day but we loose about 5 legitamate emails/week. I was missing more emails by manually filtering than I am by using automatic filtering so that is the way we are going.
If somebody missed your email try again, or use the phone. If I were spending $10000 I would want to be talking to them in person not over email.
If somebody missed your email try again, or use the phone. If I were spending $10000 I would want to be talking to them in person not over email.
Racer
Joined: Jul 2006
Posts: 495
Likes: 0
From: So Cal
Originally Posted by DiverDown
As a person that runs a internet business, we recieve over 500 spam emails per day if we have all filters off. With some filters turned on we still get over 50 spam emails/day but we loose about 5 legitamate emails/week. I was missing more emails by manually filtering than I am by using automatic filtering so that is the way we are going.
If somebody missed your email try again, or use the phone. If I were spending $10000 I would want to be talking to them in person not over email.
If somebody missed your email try again, or use the phone. If I were spending $10000 I would want to be talking to them in person not over email.
True.. ppl do have the tendency of not calling back tho... I guess its like an email, a lost memo about returning a call....
Somba master
Joined: Mar 2005
Posts: 10,554
Likes: 63
Cruise-In 7, 9 & 12 Veteran
Wounded Warrior Escort '11
St. Jude Donor '07-'08-'09-'10-'11
Originally Posted by shortski
No offense....but are you nuts or do you just need a dope slap ? Two days and your going to wait until the end of the week...go to another vendor, get what you want and then wait and see if the original vendor ever gets back to you. You're spending 5K, if thats not enough incentive for someone to call back what the hell is.
? Two days and your going to wait until the end of the week...go to another vendor, get what you want and then wait and see if the original vendor ever gets back to you. You're spending 5K, if thats not enough incentive for someone to call back what the hell is.Add another digit. In fact, I've got one for you .
GM
Safety Car
Joined: Jun 2002
Posts: 4,730
Likes: 32
From: Northern VA
Cruise-In 7-8-9-10-11-12 Veteran
Wounded Warrior Escort '11
St. Jude Donor '05-'06-'07-'08-'09-'10-'11-'12
Hmm Gary,
So "She Who Must Be Obeyed" is going to let you do it? Congratulations on your major mod to your car . . . just what was the bribe???
So "She Who Must Be Obeyed" is going to let you do it? Congratulations on your major mod to your car . . . just what was the bribe???
Somba master
Joined: Mar 2005
Posts: 10,554
Likes: 63
Cruise-In 7, 9 & 12 Veteran
Wounded Warrior Escort '11
St. Jude Donor '07-'08-'09-'10-'11
Originally Posted by GentleBen
Hmm Gary,
So "She Who Must Be Obeyed" is going to let you do it? Congratulations on your major mod to your car . . . just what was the bribe???
So "She Who Must Be Obeyed" is going to let you do it? Congratulations on your major mod to your car . . . just what was the bribe???
Gary
Safety Car
Joined: Jun 2002
Posts: 4,730
Likes: 32
From: Northern VA
Cruise-In 7-8-9-10-11-12 Veteran
Wounded Warrior Escort '11
St. Jude Donor '05-'06-'07-'08-'09-'10-'11-'12
Originally Posted by gmoller
Just for your own information, five figures does not mean $5,000.
Add another digit. In fact, I've got one for you .
GM
Add another digit. In fact, I've got one for you .
GM
Team Owner
Joined: Sep 2005
Posts: 29,113
Likes: 2,194
From: Big Bend Country, TX
St. Jude Donor '06-'07-'08-'09-'10-'11-'12-'13-'14-'15- '16-'17-‘18-‘19-'20-'21
NCM Lifetime Member
Originally Posted by DiverDown
As a person that runs a internet business, we recieve over 500 spam emails per day if we have all filters off. With some filters turned on we still get over 50 spam emails/day but we loose about 5 legitamate emails/week. I was missing more emails by manually filtering than I am by using automatic filtering so that is the way we are going.
If somebody missed your email try again, or use the phone. If I were spending $10000 I would want to be talking to them in person not over email.
If somebody missed your email try again, or use the phone. If I were spending $10000 I would want to be talking to them in person not over email.
I was going to suggest the phone call. You beat me to it. Most don't realize / understand commercial spam filters. Our company now uses i/m most of the time.
Race Director
Joined: Aug 2005
Posts: 13,592
Likes: 187
From: Hudson WI
NCM Sinkhole Donor
There is a Forum vendor that I have spoken very highly of on this site, but I emailed them three weeks ago looking for a part and then called them and have yet to get a return response. I have since bought the part local, so it will be interesting to see if the forum vendor evr ships my the part I no longer need.
I have spent money with this vendor in the past, so he knows that I am not a "tire kicker".
I have spent money with this vendor in the past, so he knows that I am not a "tire kicker".
Thread Starter
Team Owner
Joined: Apr 2005
Posts: 35,760
Likes: 148
From: Northern NYs Adirondack Mountains,http://www.visitsacandaga.com.
Update On My Posts
Up date. Thursday 9 14 AM. By a strange turn of events I heard from one of the companies I had emailed. The best bet is my E. got caught up by spam filters.
This is very possible and I accept this. We talked by phone after doing an email exchange and I have an appointment to see their facility and discuss work needed.
As I stated in my first post on this matter I will not reveal names.
Let’s see what happens now, if all works out well my bank account is going to take a serious hit in the future.
OBTW on the same subject a very well know company Pmailed me a couple days ago to inquire if perhaps his company was one of the offenders. It appears some vendors do read our posts
I replied no it was not, but thanked him for his inquire. His company is well known here and definitely a good one.
If I ever need the products he has I will be back in touch with him. I did talk to his company while at Carlisle and was well treated by his people.
This is very possible and I accept this. We talked by phone after doing an email exchange and I have an appointment to see their facility and discuss work needed.
As I stated in my first post on this matter I will not reveal names.
Let’s see what happens now, if all works out well my bank account is going to take a serious hit in the future.
OBTW on the same subject a very well know company Pmailed me a couple days ago to inquire if perhaps his company was one of the offenders. It appears some vendors do read our posts
I replied no it was not, but thanked him for his inquire. His company is well known here and definitely a good one.
If I ever need the products he has I will be back in touch with him. I did talk to his company while at Carlisle and was well treated by his people.
Drifting
Joined: Jul 2003
Posts: 1,625
Likes: 0
From: Fountain Inn SC
Originally Posted by talon90
Many vendors do not stock all their parts, they have them drop shipped from their supplier. Maybe they normally stock this part and were out and pending a shipment. You believe that you made your intentions clear to them. Perhaps, what you made clear to them is that if they couldn't meet your demands you wouldn't give them the business. Maybe you did get a reply and you didn't realize (meaning they couldn't meet your needs so they didn't call you back.) Since you absolutely had to have it in two weeks.
Pro
Joined: Sep 2006
Posts: 516
Likes: 0
From: Boone Lake Tennessee
Originally Posted by 6spdC6
Why did I post this, more of a 
than anything else. I also wanted to hear what other posters had to say good or bad. I agree that emails are the unanswered phone messages of before as another poster said.
Hell, I'm not even sure that my messages were read, I sent them out with a read conformation as my ISP allows. I know that it does not work on some ISPs. I have not got any conformations back from either vendor. The forum vendor I mentiones is one of the best in their line of work, and I spent about a 1/2 hr with them Friday at Carlisle. I mentioned this in the E.and was trying to get a couple more answers before I cut a deposit check and made arangements to drop my car off.
Like I said before I have doubts that my message has even been read.
To me this non reading and/or responding is not good business sense.
Right now I'm just blowing steam. Possibly I will ATTEMPT to contact them by phone, but if I can not get a human and get stuck in voicemail hell I will contact the second choice vendor on my list.
than anything else. I also wanted to hear what other posters had to say good or bad. I agree that emails are the unanswered phone messages of before as another poster said.Hell, I'm not even sure that my messages were read, I sent them out with a read conformation as my ISP allows. I know that it does not work on some ISPs. I have not got any conformations back from either vendor. The forum vendor I mentiones is one of the best in their line of work, and I spent about a 1/2 hr with them Friday at Carlisle. I mentioned this in the E.and was trying to get a couple more answers before I cut a deposit check and made arangements to drop my car off.
Like I said before I have doubts that my message has even been read.
To me this non reading and/or responding is not good business sense.
Right now I'm just blowing steam. Possibly I will ATTEMPT to contact them by phone, but if I can not get a human and get stuck in voicemail hell I will contact the second choice vendor on my list.
Dude, first let me say I realize I am new and should keep my big mouth shut but I agree totally with you. I make a living running my own company and there is no excuse for not ressponding to your customer or future customers. This crap of they are car people is bull and we all know this. If you are not going to answer the e-mail pull down the address and go about other ways of doing business. Sorry for pizzing off the world on my third post!!!!
