What Would You Do?
Safety Car
Joined: Oct 2004
Posts: 3,786
Likes: 0
From: Pleasanton California
The dealer who did the damage didn't sell the car. This dealer is merely doing a courtesy delivery for another dealer who was the actual selling dealer. You can't expect the dealer who was performing a simple $300 service to replace the car. You should expect him to repair any damage he caused, same as any other person who causes an accident.
Burning Brakes
Joined: Feb 2007
Posts: 824
Likes: 0
I just picked up my brand new 2007 yesterday with 7 miles on it. I bought it from a forum vendor and had it delivered here and paid $300 for the Courtesy Delivery fee. Well when I picked it up I noticed that the bottom rocker panel on one side was scratched and actually cracked in 2 places. I have seen this often when a lift is used in the incorrect places. I showed them and they said they would fix it. Today they said they would order the whole rocker and door piller as it is one piece and paint it to match. Also, this information would be entered into the GM Dealerworld data base. Well I am upset with this. I bought a BRAND NEW car and now I am getting one that has to be fixed and will be shown that way in the GM records. I feel that buying a new car should get you just that - a NEW car that doesn't require repairs. Should I complain to GM Customer SErvice, or the BBB, or what. This leaves me frustrated as the dealer will just fix it and say Too Bad for you.
check out the forum thread.......good/bad dealers.....
Thread Starter
Pro
Joined: Nov 2001
Posts: 697
Likes: 0
From: Albuquerque NM
Arrrrrrghhh. GM Customer Assistance called me again this morning, but said they are still looking into my situation and haven't come up with any solutions yet. I will definately think twice about buying a new car over the internet next time.
Drifting
Joined: Mar 2004
Posts: 1,749
Likes: 0
From: Chandler AZ
I just picked up my brand new 2007 yesterday with 7 miles on it. I bought it from a forum vendor and had it delivered here and paid $300 for the Courtesy Delivery fee. Well when I picked it up I noticed that the bottom rocker panel on one side was scratched and actually cracked in 2 places. I have seen this often when a lift is used in the incorrect places. I showed them and they said they would fix it. Today they said they would order the whole rocker and door piller as it is one piece and paint it to match. Also, this information would be entered into the GM Dealerworld data base. Well I am upset with this. I bought a BRAND NEW car and now I am getting one that has to be fixed and will be shown that way in the GM records. I feel that buying a new car should get you just that - a NEW car that doesn't require repairs. Should I complain to GM Customer SErvice, or the BBB, or what. This leaves me frustrated as the dealer will just fix it and say Too Bad for you.
Really sorry to hear this, but you should have refused delivery. Not trying to be a dick at all but you certainly have that right to inspect the car before you accept it.
I always take someone with me for that very reason cause we have a tendency to get a little excited and overlook things.
Good luck with it.
Burning Brakes
Joined: Oct 2004
Posts: 982
Likes: 2
From: Falls Church VA
I have had my share with GM Customer Service - They told me they will always agree with the Dealer and not the customer.
Team Owner
Joined: Feb 2000
Posts: 53,529
Likes: 77
From: Arizona
Instructor
Joined: Apr 2007
Posts: 248
Likes: 0
From: Ellwood City PA
The service manager at the local dealership told me that it would definately be entered into Dealerworld if they did the repair. Where did you get the info that only warranty work goes into there? My dealer told me that all maintenance performed by a dealer goes into it, so they would be able to track any problems that might arise later. Seems like there are a lot of opinions that are stated as facts. I just dunno.
Instructor
Joined: Apr 2007
Posts: 248
Likes: 0
From: Ellwood City PA
I have worked in a dealership for 16 years and no of no way to enter repairs into Dealerworld. As warranty claims are processed by GM, the history is recorded in Dealerworld. Customer pay work and internal work paid for by the dealership does not show in Dealerworld history.
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Thread Starter
Pro
Joined: Nov 2001
Posts: 697
Likes: 0
From: Albuquerque NM
Atomic Orange Vet: The service manager told me directly that they would remove the rocker panel assembly and send it to GM for evaluation. And for them to get reimbursed for the cost, they would HAVE to enter it into the Dealerworld database. This is straight from the service manager. I asked if they could do it WITHOUT entering it into DW, and he said no. My concern is that if I go to sell it in the future, someone with access to the database could look it up and see that a body panel had to be replaced and possibly assume that there was body damage. I feel that since I paid for a BRAND NEW car, I shouldn't have a record against it that looks like it was damaged.