what am i doing wrong
Race Director
Joined: Dec 2002
Posts: 10,465
Likes: 1,149
From: Wayne Township WI
"Mad" is inaccurate, motivated is what I probably meant.
But do go to the right people-GM. Call the ridiculous Customer Assistance Center at 1-800-CHEV-USA and tell them what you have been through. They are not empowered to do anything for you, and they may even annoy you, but you need a case or file number, and they are the only ones who can get that for you. Then, if you have a good relationship with your dealer (it sounds like you do), request a face-to-face meeting with the AVM (district service manager). Without the support of the AVM, it is 'almost' impossible to get a car bought back. That is what you need to ask for...a buyback. The BASIC rule of thumb is that the customer pays the difference between sticker prices of the new car and the replacement car. Sometimes a usage charge is assessed based on mileage, but that is negotiable. If you get the same equipment, there should be almost no cost to you. A basic buyback can usually be handled in a couple weeks, compared to a couple months for what everyone like to call a lemon law case. Good luck. Remember that your dealer is on your side. He may look like he is not, but he has the task of keeping you and the factory happy at the same time...which can be a challenge.
