Bad Attitudes!!
Thread Starter
Burning Brakes
Joined: Jan 2008
Posts: 1,209
Likes: 1
From: Long Island NY
Bad Attitudes!!
I'm a pretty level headed guy with a positive attitude and YES I do have bad days. With that said, everytime I go to my local dealership(BAST CHEVY) on Long Island, the guys are always miserable!
. I feel as if I'm bothering them. Today I went to the parts department to inquirer about ordering a part and same old story. Is it that bad having a career with a dealership?. I don't mean to rant but I'm hoping someone will shed some light on this before I just go to another dealership and if anyone else has the same experience with thier dealership?. I know I should just go somewhere else but I'm spoiled having this one 2 minutes from my house. If so, can someone recommend one on Long Island NY with a better outlook?
. I feel as if I'm bothering them. Today I went to the parts department to inquirer about ordering a part and same old story. Is it that bad having a career with a dealership?. I don't mean to rant but I'm hoping someone will shed some light on this before I just go to another dealership and if anyone else has the same experience with thier dealership?. I know I should just go somewhere else but I'm spoiled having this one 2 minutes from my house. If so, can someone recommend one on Long Island NY with a better outlook?
Le Mans Master
Joined: Apr 2006
Posts: 5,933
Likes: 13
From: The Beautiful Inland Empire WA.
This attitude starts at the top. If I were you, I would let the General Manager know how you feel......if you get the same response, then you know there will never be a change.
If he appears interested then maybe he can effect some changes in the attitude of his (or her) employees...........
If he appears interested then maybe he can effect some changes in the attitude of his (or her) employees...........
Le Mans Master
Joined: May 2003
Posts: 8,117
Likes: 67
From: USA
This attitude starts at the top. If I were you, I would let the General Manager know how you feel......if you get the same response, then you know there will never be a change.
If he appears interested then maybe he can effect some changes in the attitude of his (or her) employees...........
If he appears interested then maybe he can effect some changes in the attitude of his (or her) employees...........
But, in most cases it starts with the owner at dealerships. Everyone has a bad day but the dealership I use, Farrell Chevrolet in Spartanburg, SC has some top people with excellent atitudes.Jim
Racer
Joined: Jun 2006
Posts: 268
Likes: 0
From: Airdrie Alberta
As this sounds like a perminent attitude there, I wouldn't hesitate in going somewhere else. I have no patience for poor service. You spend your hard earned money there and they should be pleased, no- thrilled, that you spend it there. As previously stated I would send a letter to the General, cc'ing the dealership managers then find somewhere else that appreciates you.
Just my opinion.
Good luck.
Just my opinion.
Good luck.
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Drifting
Joined: Oct 2006
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From: Retired early,everyday is Saturday...Hocking Hills Ohio
Le Mans Master
Joined: Mar 2006
Posts: 8,913
Likes: 15
From: El Segundo California
St. Jude Donor '06-'07-'08-'09-'10-'11-12-'13-'14-'15-'16
My experience has been if the employees are unhappy and unmotivated it starts from top management on down. Find another dealership.
Safety Car
Joined: Feb 2006
Posts: 4,732
Likes: 34
From: Monument CO
Safety Car
Joined: Jul 2004
Posts: 3,867
Likes: 307
From: Wantagh,L.I. New York
Bast service area not too friendly either. Brought my painted top in for recall fix. They insisted I had to leave the entire car. I walked out and brought just the top to Arnold Chev.
Race Director
Joined: Apr 2003
Posts: 10,804
Likes: 25
From: PORTLAND OR
St Jude Donor '15
This attitude starts at the top. If I were you, I would let the General Manager know how you feel......if you get the same response, then you know there will never be a change.
If he appears interested then maybe he can effect some changes in the attitude of his (or her) employees...........
If he appears interested then maybe he can effect some changes in the attitude of his (or her) employees...........
Be nice....
Melting Slicks
Joined: Oct 2006
Posts: 2,672
Likes: 0
From: Made in USA Show Me State
I drive PAST a good Chev. dealer that is five minutes away to get to a GREAT Chev. dealer who is 20 minutes away and treats my business as though I am part of their family...
Could be midwest values...
Could be midwest values...
Racer
Joined: Jul 2005
Posts: 461
Likes: 131
From: Costa Mesa CA
It seems like almost every dealership in Orange County CA has the same attitude. They definitely don't want to be bothered with warranty stuff. Irvine Power Chevrolet has actually refused to work on my car a number of times for no reason whatsoever. I for one am totally glad that I don't have any warranty left, I always take my car to a specialist (OC Corvette).
Makes you wonder why GM got so excited to announce their new 100k drivetrain warranty, they must have never tried to get service at one of their dealerships!!!
On a positive note, Connel Chevrolet in Costa Mesa has done me right plenty of times. They still have a ways to go to compete with the service I have received at Toyota and BMW...
Greg
Makes you wonder why GM got so excited to announce their new 100k drivetrain warranty, they must have never tried to get service at one of their dealerships!!!
On a positive note, Connel Chevrolet in Costa Mesa has done me right plenty of times. They still have a ways to go to compete with the service I have received at Toyota and BMW...
Greg
Le Mans Master
Joined: Dec 2005
Posts: 7,753
Likes: 210
From: North Western Connecticut
This attitude starts at the top. If I were you, I would let the General Manager know how you feel......if you get the same response, then you know there will never be a change.
If he appears interested then maybe he can effect some changes in the attitude of his (or her) employees...........
If he appears interested then maybe he can effect some changes in the attitude of his (or her) employees...........
the dealership where I got my car in CT could not have been nicer. When I went to pick up my car they had the sales and general manager meet me. Both gave me their cards and said call them if I ever have any service issues with my car. They made me feel my business was really wanted at their dealership. When I get ready to buy another vette they'll be the first people I talk with.... It ALL starts at the top..........
Le Mans Master
Joined: Oct 2004
Posts: 8,615
Likes: 60
From: Haymarket Virginia
I've always noticed that SA and parts guys are "monotone" They sound like robots. I also notice that a lot of them have attitudes / No personality. I guess they are just miserable answering the phones.