Mygm Link
Le Mans Master
Joined: Aug 2005
Posts: 6,709
Likes: 1
From: Pacific Northwest
St. Jude Donor '06
I suppose they may correct the problem...but I'm not holding my breath.
Melting Slicks
Joined: Jan 2006
Posts: 3,003
Likes: 1
From: Life ain't no dress rehearsal, are you gonna wait to get your toys til AFTER you have a heart attack?
I just went on the My GM Link website and was redirected to the Yahoo My GM Link site to register. Fortunately (or not), I already have a Yahoo ID and it was easy to add my vehicle using my VIN. It did not, however, bring over the history information which, on the redirection page it indicated that the information would automatically be transferred by August 29, 2008.
I called the 1-866-694-6546 number given in a previous post and used my own suggestion of hitting the "0" key several times and, after being in queue for a couple minutes a lady named Wendy answered. I registered my complaint about the lack of notice about the change and the fact that the transfer of information was going to take ALMOST 3 MONTHS. She took all the personal information and the information about the car, said that she was going to escalate the problem and would get back to me by next Monday.
The rest of you might consider doing the same, including calling the My GM Link trouble desk at the number above. I related to "Wendy" that there were a bunch of people discussing the change on this forum and that many of them were quite angry at the inconsiderate (without warning) way this was being handled.
I will report anything further I find out.
I called the 1-866-694-6546 number given in a previous post and used my own suggestion of hitting the "0" key several times and, after being in queue for a couple minutes a lady named Wendy answered. I registered my complaint about the lack of notice about the change and the fact that the transfer of information was going to take ALMOST 3 MONTHS. She took all the personal information and the information about the car, said that she was going to escalate the problem and would get back to me by next Monday.
The rest of you might consider doing the same, including calling the My GM Link trouble desk at the number above. I related to "Wendy" that there were a bunch of people discussing the change on this forum and that many of them were quite angry at the inconsiderate (without warning) way this was being handled.
I will report anything further I find out.
Drifting
Joined: Apr 2005
Posts: 1,757
Likes: 484
From: Portland Oregon
My concern would be with all of the info on the car and the owner (for those who used the system). GM already has the owner and service records for the VIN number, but now all of this info is going to be transfered to Yahoo and in their system as well. I just don't see the need for the info to be with Yahoo. Also, with a company like Yahoo, I would suspect there is a lot more of a chance of your info getting out for marketing purposes.
Le Mans Master
Joined: Feb 2007
Posts: 8,514
Likes: 235
From: Currently somewhere in IL,IN,KY,TN,MO,AR,MS,AL, or FL
What's more, if you login to the new site by August 29, 2008, we'll carry over all your existing vehicle information automatically.
Melting Slicks
Joined: Jan 2006
Posts: 3,003
Likes: 1
From: Life ain't no dress rehearsal, are you gonna wait to get your toys til AFTER you have a heart attack?
Originally Posted by PappyTinker
...It did not, however, bring over the history information which, on the redirection page it indicated that the information would automatically be transferred by August 29, 2008....
Is that the way you read this:
Quote:
What's more, if you login to the new site by August 29, 2008, we'll carry over all your existing vehicle information automatically.
Yes, it apears as if I did misread it. Upon re-reading, 
with what you say. What I don't see are any words on WHEN, once you register, the information WILL be transferred. I hope that the person I talked with will give me an indication regarding when to expect the transfer.
...It did not, however, bring over the history information which, on the redirection page it indicated that the information would automatically be transferred by August 29, 2008....
Is that the way you read this:
Quote:
What's more, if you login to the new site by August 29, 2008, we'll carry over all your existing vehicle information automatically.
Is that the way you read this:
I read it quite differently. I read it that if you didn't log in and get the information transfered by that time then it would never be transfered. In any case, it says that if we log in it will be transfered and, as far as I can tell, no one who has logged in has seen any information transfer over and the old site is no longer accessible so you can't even get a copy from there to reenter.
I read it quite differently. I read it that if you didn't log in and get the information transfered by that time then it would never be transfered. In any case, it says that if we log in it will be transfered and, as far as I can tell, no one who has logged in has seen any information transfer over and the old site is no longer accessible so you can't even get a copy from there to reenter.
with what you say. What I don't see are any words on WHEN, once you register, the information WILL be transferred. I hope that the person I talked with will give me an indication regarding when to expect the transfer.
Team Owner
Joined: May 2004
Posts: 82,175
Likes: 1,319
From: McKinney TX
St. Jude Donor '21-'22-'23-'24
After I got logged in yesterday, I saw it carried over (automatically) the $ amount and date (but wrong year) of the service history for my wife's Pontiac Vibe only. I had to go into each service item and set what service item was done. Nothing about my 2006 C6 was there and even "adding a vehicle" and entering the VIN did nothing.
However, when I went there today, entering the VIN of my C6 caused it to recognize it was a 2006 C6. But I did have to enter all information about my C6 service history. I did not read the preceding post here until after I reentered the C6 history. It will be interesting to see if they still do it.
I'm wavering between continuing to use that website or not. I've got to give it some more thought.
However, when I went there today, entering the VIN of my C6 caused it to recognize it was a 2006 C6. But I did have to enter all information about my C6 service history. I did not read the preceding post here until after I reentered the C6 history. It will be interesting to see if they still do it.
I'm wavering between continuing to use that website or not. I've got to give it some more thought.
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Drifting
Joined: Apr 2005
Posts: 1,757
Likes: 484
From: Portland Oregon
I just tried it again and it worked. Yesterday, it could not find my VIN, but today it came up with no problem. It did not transfer over all the service history, though. But I think that is not set to happen until later.
Team Owner
Joined: Oct 2002
Posts: 20,166
Likes: 2
From: Spacecoast Florida
Twas lame-*** from the git go.... And I had three Vettes in that puny database....
Same deal as the "promised" 2nd Nav DVD for '06 buyers...
Some things GM does are just so fkn' lousy it's hard to believe...
They must be taking their customer service instructions from Microsoft CS manual (2 pages)...
Le Mans Master
Joined: Jan 2005
Posts: 5,611
Likes: 5
From: Thousand Oaks California
www.gmownercenter.com
And log in.
If you were previously registered on the former owner site (mygmlink.com) and re-register on the new Owner Center by August 29, 2008 all vehicle information (make, model, VIN, service history) the customer previously entered should be carried over.
Melting Slicks
Joined: Jan 2006
Posts: 3,003
Likes: 1
From: Life ain't no dress rehearsal, are you gonna wait to get your toys til AFTER you have a heart attack?
Try this. Go to
www.gmownercenter.com
And log in.
If you were previously registered on the former owner site (mygmlink.com) and re-register on the new Owner Center by August 29, 2008 all vehicle information (make, model, VIN, service history) the customer previously entered should be carried over.
www.gmownercenter.com
And log in.
If you were previously registered on the former owner site (mygmlink.com) and re-register on the new Owner Center by August 29, 2008 all vehicle information (make, model, VIN, service history) the customer previously entered should be carried over.
Team Owner
Joined: May 2004
Posts: 82,175
Likes: 1,319
From: McKinney TX
St. Jude Donor '21-'22-'23-'24
Although I had added my 2nd car to the site, they finally added it for me. So now it's out there twice. I'm waiting to see if they also add the service records. They added my wife's service records, but they were incomplete.
Le Mans Master
Joined: Feb 2007
Posts: 8,514
Likes: 235
From: Currently somewhere in IL,IN,KY,TN,MO,AR,MS,AL, or FL
Just got an email response:
In other words, the new site isn't ready to use and the old one is no longer available and no one knows if or when they will find some time to fix it.
Can anyone explain to me what is so hard about transferring data? Why do we even need to log on to get it transfered? Transfer everything! If they want to purge old data from people who don't use it any more, just date the access and in a year or so purge old data.
Thank you for your interest in the new GM Owner Center. We sincerely apologize for any delays or inconveniences you may have experienced while trying to access your account information.
We are aware of the concern you are experiencing now and please accept our sincerest apologies. Rest assured we are working diligently towards improving this situation at the earliest time possible and we very much appreciate your patience and understanding on this matter.
We will keep you updated on the progress of our work towards resolving this issue and would also like to reassure you again that our goal is still 100% customer satisfaction. We thank you for your input on this transition as this would greatly help us in providing you a better and improved service.
If you have any further questions, please contact us at the Owner Center Customer Assistance Center at 866-694-6546 and refer to Service Request #....
We are aware of the concern you are experiencing now and please accept our sincerest apologies. Rest assured we are working diligently towards improving this situation at the earliest time possible and we very much appreciate your patience and understanding on this matter.
We will keep you updated on the progress of our work towards resolving this issue and would also like to reassure you again that our goal is still 100% customer satisfaction. We thank you for your input on this transition as this would greatly help us in providing you a better and improved service.
If you have any further questions, please contact us at the Owner Center Customer Assistance Center at 866-694-6546 and refer to Service Request #....
Can anyone explain to me what is so hard about transferring data? Why do we even need to log on to get it transfered? Transfer everything! If they want to purge old data from people who don't use it any more, just date the access and in a year or so purge old data.
Melting Slicks
Joined: May 2005
Posts: 2,363
Likes: 1
From: Frisco TX
Just got an email response:
In other words, the new site isn't ready to use and the old one is no longer available and no one knows if or when they will find some time to fix it.
Can anyone explain to me what is so hard about transferring data? Why do we even need to log on to get it transfered? Transfer everything! If they want to purge old data from people who don't use it any more, just date the access and in a year or so purge old data.
In other words, the new site isn't ready to use and the old one is no longer available and no one knows if or when they will find some time to fix it.
Can anyone explain to me what is so hard about transferring data? Why do we even need to log on to get it transfered? Transfer everything! If they want to purge old data from people who don't use it any more, just date the access and in a year or so purge old data.
Le Mans Master
Joined: Feb 2007
Posts: 8,514
Likes: 235
From: Currently somewhere in IL,IN,KY,TN,MO,AR,MS,AL, or FL
The question remains, how hard can it be to transfer computer records from one system to another and get it right before releasing it to the world?
