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Old Nov 26, 2008 | 06:48 PM
  #1  
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Default DS Vettes material differences

Just finished installing my DSVettes consoel and auto shift boot, to match my ebrake boot and handle. much to my surprise and disappointment, i noticed the material used in the console and auto shift boot dont match the ebrake handle and shift boot

the console and auto boot have a grainy and matte finish where as the ebrake components have a smooth or very lightly grained and glossy appearance . talk about bummed, i did not think i would have to worry about pieces purchased a couple months apart not matching at all.

Thanks to Ed (pipedreams) and Peter (top Flight repro) for the help, but needless to say I am going to get in touch with Gerry for what I hope will be resolved. I am hoping for a positive customer service experience.

Any one else have this issue ? I ordered based on gushing reviews of the DSVettes items but right now, I am not a happy camper. Off to PM Gerry......
Old Nov 26, 2008 | 06:58 PM
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I have gotten several items from DSVettes and I have not noticed any difference. Talk to Gerry and he will take care of you. He is a great guy and has great customer service.
Old Nov 26, 2008 | 07:02 PM
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I only have the console cover for mine, but I'm extremely happy with it. Good luck getting your issue resolved.
Old Nov 26, 2008 | 07:07 PM
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Originally Posted by Z06forski
: ... I ordered based on gushing reviews of the DSVettes items but right now, I am not a happy camper. Off to PM Gerry......
I am sure that if you had PM'd Gerry first, then there would have been no need to start this thread. I would try to give a man a chance to correct something before bashing him in public.
Old Nov 26, 2008 | 07:18 PM
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Originally Posted by RadarP3C
I am sure that if you had PM'd Gerry first, then there would have been no need to start this thread. I would try to give a man a chance to correct something before bashing him in public.
Old Nov 26, 2008 | 07:19 PM
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Altho I understand your concern, Radar, I don't really think OP was bashing per se. Not that your advice isn't good. I think he was surprised, asking if anyone else had this happen and wondering if it would be smooth experience to get it resolved. That's my take on it.
Old Nov 26, 2008 | 07:40 PM
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Turn this thread into a big POSITIVE for Gerardo at DSVettes because I guarantee this - it will be resolved to the customer's satisfaction - guaranteed.

Long Live Gerardo
Old Nov 26, 2008 | 07:48 PM
  #8  
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Originally Posted by Z06forski
Just finished installing my DSVettes consoel and auto shift boot, to match my ebrake boot and handle. much to my surprise and disappointment, i noticed the material used in the console and auto shift boot dont match the ebrake handle and shift boot

the console and auto boot have a grainy and matte finish where as the ebrake components have a smooth or very lightly grained and glossy appearance . talk about bummed, i did not think i would have to worry about pieces purchased a couple months apart not matching at all.

Thanks to Ed (pipedreams) and Peter (top Flight repro) for the help, but needless to say I am going to get in touch with Gerry for what I hope will be resolved. I am hoping for a positive customer service experience.

Any one else have this issue ? I ordered based on gushing reviews of the DSVettes items but right now, I am not a happy camper. Off to PM Gerry......

I can assure you we will take care of the issue. I just left you a voice message. Sometimes leather varies from lot to lot but we will make sure we have it matched .

Gerardo
www.dsvettes.com
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Old Nov 26, 2008 | 08:34 PM
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Originally Posted by Downsouthvettes
I can assure you we will take care of the issue. I just left you a voice message. Sometimes leather varies from lot to lot but we will make sure we have it matched .

Gerardo
www.dsvettes.com
Another happy ending.
Old Nov 26, 2008 | 09:23 PM
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We knew Gerarado would take care of it. He's the best.

Old Nov 26, 2008 | 09:43 PM
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