Another XM rant
Team Owner
Joined: Jun 2001
Posts: 26,714
Likes: 344
From: Houston, TX
I read these posts about how bad XM is all the trouble everyone has with them. I have been a customer with XM within one week after they went in business. they were supposed to start up on non other than 9-11 but under the circumstance decided to wait.
I currently have 7 radios with XM and have never had a problem with them. You all probably have satelite or cable TV and pay ungodly prices for this and only use a small percentage of the stations you pay for but yet no one complains about that. You don't have to have XM if you don't want it. Just tell them no thanks and go on about your business. Why is it everyone complains about this service.
Try driving across this United States and listen to your favorite station non stop even in the desert. This is a very good luxury and I for one appreciate being able to have it. After having it I can't imagine being without it.
Grow up and quit crying over something you are not forced to buy if you don't want it.
I currently have 7 radios with XM and have never had a problem with them. You all probably have satelite or cable TV and pay ungodly prices for this and only use a small percentage of the stations you pay for but yet no one complains about that. You don't have to have XM if you don't want it. Just tell them no thanks and go on about your business. Why is it everyone complains about this service.
Try driving across this United States and listen to your favorite station non stop even in the desert. This is a very good luxury and I for one appreciate being able to have it. After having it I can't imagine being without it.
Grow up and quit crying over something you are not forced to buy if you don't want it.
XM's customer service is absolutely horrible. I have more bad stories than I have time to share. How you have avoided them is a mystery to me, but more power to you.
Le Mans Master
Joined: May 2005
Posts: 6,658
Likes: 827
From: FORT LAUDERDALE FL
I read these posts about how bad XM is all the trouble everyone has with them. I have been a customer with XM within one week after they went in business. they were supposed to start up on non other than 9-11 but under the circumstance decided to wait.
I currently have 7 radios with XM and have never had a problem with them. You all probably have satelite or cable TV and pay ungodly prices for this and only use a small percentage of the stations you pay for but yet no one complains about that. You don't have to have XM if you don't want it. Just tell them no thanks and go on about your business. Why is it everyone complains about this service.
Try driving across this United States and listen to your favorite station non stop even in the desert. This is a very good luxury and I for one appreciate being able to have it. After having it I can't imagine being without it.
Grow up and quit crying over something you are not forced to buy if you don't want it.
I currently have 7 radios with XM and have never had a problem with them. You all probably have satelite or cable TV and pay ungodly prices for this and only use a small percentage of the stations you pay for but yet no one complains about that. You don't have to have XM if you don't want it. Just tell them no thanks and go on about your business. Why is it everyone complains about this service.
Try driving across this United States and listen to your favorite station non stop even in the desert. This is a very good luxury and I for one appreciate being able to have it. After having it I can't imagine being without it.
Grow up and quit crying over something you are not forced to buy if you don't want it.
i have 3 radios and enjoy the programing.
Burning Brakes
Joined: Dec 2007
Posts: 1,169
Likes: 4
From: Joplin MO
I hate the cable TV provider in my area just as much as I hate XM. Unfortunately, cable TV is a virtual monopoly where I live. And regardless of what anyone says, free TV is not nearly as developed as free radio is. I still get free radio stations that I can live with (along with the ease of MP3's in my vehicles).
XM's customer service is absolutely horrible. I have more bad stories than I have time to share. How you have avoided them is a mystery to me, but more power to you.
XM's customer service is absolutely horrible. I have more bad stories than I have time to share. How you have avoided them is a mystery to me, but more power to you.
Why does anyone have to call them anyway. The only time I call is when I put a new radio on or take one off.
Melting Slicks
Joined: Feb 2009
Posts: 3,438
Likes: 30
From: Fairfax Virginia
I got XM in my first C6 as an early production 05 and liked it alot. Checked prices on different service lengths and got a very good deal on 3 year service. Asked them what if I don't keep the car for that time? The answer was I could get a refund or transfer to new replacement car. When I replaced my 05 with an 07 I did the transfer no problem. When my 3 years ran out I renewed for 3 more at a very good rate. When I replace my 07 with an 09 last fall I transferred again. The few times that I have talked with them the service has been fine and I really enjoy the extensive play lists and broad range of music offered.
Team Owner
Joined: Mar 2001
Posts: 25,013
Likes: 80
From: Manitoba/San Jose del Cabo
Cruise-In III Veteran
St. Jude Donor '11
XM ROCKS!
Instructor
Joined: Jun 2008
Posts: 221
Likes: 4
A HUGE negative from me.
If you get great service from XM, I'm happy for you. But way too many of us didn't get that great service, just the opposite. The worst customer service I've ever experienced with any company. When they call me and offer 90 days for $4.95 per month, they should tell you all the other facts like; we're going to bill you starting with the forth month at the full retail rate automatically. BS. I don't play those games. If I want something I'
ll ask for and pay for it. Now, I loved the XM, I'm just not gonna get dicked around. And as far as comparing XM to cable services, any time I had a complaint with TV reception, no matter who the company was, they took care of the problem quickly and fully to my satisfaction.
ll ask for and pay for it. Now, I loved the XM, I'm just not gonna get dicked around. And as far as comparing XM to cable services, any time I had a complaint with TV reception, no matter who the company was, they took care of the problem quickly and fully to my satisfaction.
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Team Owner
Joined: Mar 2001
Posts: 25,013
Likes: 80
From: Manitoba/San Jose del Cabo
Cruise-In III Veteran
St. Jude Donor '11
If you get great service from XM, I'm happy for you. But way too many of us didn't get that great service, just the opposite. The worst customer service I've ever experienced with any company. When they call me and offer 90 days for $4.95 per month, they should tell you all the other facts like; we're going to bill you starting with the forth month at the full retail rate automatically. BS. I don't play those games. If I want something I'
ll ask for and pay for it. Now, I loved the XM, I'm just not gonna get dicked around. And as far as comparing XM to cable services, any time I had a complaint with TV reception, no matter who the company was, they took care of the problem quickly and fully to my satisfaction.
ll ask for and pay for it. Now, I loved the XM, I'm just not gonna get dicked around. And as far as comparing XM to cable services, any time I had a complaint with TV reception, no matter who the company was, they took care of the problem quickly and fully to my satisfaction.
Team Owner
Joined: Mar 2001
Posts: 25,013
Likes: 80
From: Manitoba/San Jose del Cabo
Cruise-In III Veteran
St. Jude Donor '11
HMMM, I cancelled XM on 4 of my vehicles over the phone, got refunds on everyone of them, never got auto billed the next year on any of them and each phone call was probably 5 maybe 10 minutes long. Currently am "enjoying" commercial free music instead of "whining" and "stressing".
Le Mans Master
Joined: Jun 2007
Posts: 7,610
Likes: 12
OnStar's a GM company and not Sirius/XM. I've nothing but good things to say about OnStar.
On the other hand... I belong to the camp that thinks XM is crap, so I canceled it.
Race Director
Joined: Dec 2007
Posts: 19,574
Likes: 167
From: Frederick, MD
It all comes down to what you think it is worth. Why should you pay $160 for something when you can pay $77? Do you pay more than double for everything? How about $100k for a new C6? So just because we are Vette owners, we should pay over double for a service?
Burning Brakes
Joined: Jan 2005
Posts: 1,015
Likes: 0
From: Granby CT
I had replaced my XM with Sirius partially because of this type of service on XM and the months it took to cancel.
My other car is leased and it is going back 4/1. I called Sirius to make sure it wouldn't auto-renew. I was told that if I put the cancel order in now it would be considered an early termination and would cost me $75, even though I didn't want it canceled until the contract was up. But since they actually renew charge early I would have already renewed if I waited until the contract was up.
I had to get a manager involved to enter a future cancel.
This type of predatory practice should be outlawed. Auto renewal without notice and cancellation option should not be allowed.
We'll see if my contract is really cancelled.
My other car is leased and it is going back 4/1. I called Sirius to make sure it wouldn't auto-renew. I was told that if I put the cancel order in now it would be considered an early termination and would cost me $75, even though I didn't want it canceled until the contract was up. But since they actually renew charge early I would have already renewed if I waited until the contract was up.
I had to get a manager involved to enter a future cancel.
This type of predatory practice should be outlawed. Auto renewal without notice and cancellation option should not be allowed.
We'll see if my contract is really cancelled.
Le Mans Master
Joined: Oct 2005
Posts: 7,002
Likes: 2,679
I read these posts about how bad XM is all the trouble everyone has with them. I have been a customer with XM within one week after they went in business. they were supposed to start up on non other than 9-11 but under the circumstance decided to wait.
I currently have 7 radios with XM and have never had a problem with them. You all probably have satelite or cable TV and pay ungodly prices for this and only use a small percentage of the stations you pay for but yet no one complains about that. You don't have to have XM if you don't want it. Just tell them no thanks and go on about your business. Why is it everyone complains about this service.
Try driving across this United States and listen to your favorite station non stop even in the desert. This is a very good luxury and I for one appreciate being able to have it. After having it I can't imagine being without it.
Grow up and quit crying over something you are not forced to buy if you don't want it.
I currently have 7 radios with XM and have never had a problem with them. You all probably have satelite or cable TV and pay ungodly prices for this and only use a small percentage of the stations you pay for but yet no one complains about that. You don't have to have XM if you don't want it. Just tell them no thanks and go on about your business. Why is it everyone complains about this service.
Try driving across this United States and listen to your favorite station non stop even in the desert. This is a very good luxury and I for one appreciate being able to have it. After having it I can't imagine being without it.
Grow up and quit crying over something you are not forced to buy if you don't want it.
Le Mans Master
Joined: Oct 2005
Posts: 7,002
Likes: 2,679
I hate the cable TV provider in my area just as much as I hate XM. Unfortunately, cable TV is a virtual monopoly where I live. And regardless of what anyone says, free TV is not nearly as developed as free radio is. I still get free radio stations that I can live with (along with the ease of MP3's in my vehicles).
XM's customer service is absolutely horrible. I have more bad stories than I have time to share. How you have avoided them is a mystery to me, but more power to you.
XM's customer service is absolutely horrible. I have more bad stories than I have time to share. How you have avoided them is a mystery to me, but more power to you.
One, don't get upset when they auto-renew your account. THEY SAY THEY WILL (Read the fine print).
Two, don't try to haggle over the price. Either pay it or don't.
Really those are the two rules I follow and I've never had a problem with XM. I also don't get all huffy with cutomer service like probably most of you do.
Racer
Joined: Sep 2005
Posts: 389
Likes: 0
Color me Stonehenge. I'm still content with AM talk radio during commuting time, and still happy to slide my CD in the slot when I get tired of the talk and all the bad news! I've got 3,000 CD's in my collection and I'll play `em till I dead and gone!
Last edited by defender90; Feb 28, 2009 at 02:29 PM. Reason: sp
Team Owner
Joined: Feb 2008
Posts: 30,693
Likes: 11
From: Ocala FL
Burning Brakes
Joined: Jan 2007
Posts: 989
Likes: 58
From: Bergen County NJ
Well...good luck to those of you who will eventually have to call XM's so called "customer service." I have 2 radios and tried to add a third for home. Now I am on the verge of cancelling all three subscriptions because I am so frustrated.
I am satisfied with the product but terribly dissappointed with the company.
I feel sorry for the people who work there and will probably end up without jobs because of they way they are running this company into the ground.
I am satisfied with the product but terribly dissappointed with the company.
I feel sorry for the people who work there and will probably end up without jobs because of they way they are running this company into the ground.