Any OnStar Hardware problems
Thread Starter
Le Mans Master
Joined: Feb 2008
Posts: 8,515
Likes: 255
From: Rochester New York
Any OnStar Hardware problems
I have a problem OnStar was not working called in from a land line and they said I had a hardware problem. Took it to the Dealer the dealer called and said I had no time on the phone and it wouldn't work till I bought mins. and the system worked . Got back home called OnStar they confirmed my purchase of Mins. on 3/10/09. But they called several time but couldn't download mins ? (car in Storage?) So they put in another order and I have to wait up to 24 hrs. to receive. Well that didn't happen called again and they told me there is a Hardware problem. Called Dealer he thought it worked, that I just needed mins. Has anyone had a simular Hardware problem? 
Le Mans Master
Joined: May 2005
Posts: 5,865
Likes: 2
From: Hope, Arkansas - '07 LMB Coupe
Cruise-In VIII Veteran
No, but it sounds like you need your service writer to call OnStar directly on your behalf so the two of them can come to a conclusion instead of you having to be the middle man.
Thread Starter
Le Mans Master
Joined: Feb 2008
Posts: 8,515
Likes: 255
From: Rochester New York
Team Owner
Joined: Sep 1999
Posts: 20,054
Likes: 44
From: Swansea IL
I had a similar problem with a 2009 Cadillac SRX I just bought. The OnStar advisor connected me to their Technical Dept and after checking the tech said they needed to push a "software update". That took about 5 minutes.
When that was done they had to re-add my minutes and change the OnStar phone number to a local area code, it was a GM executive driven CPO car that had a Detroit area code. That took another 10 minutes.
After that all is well.
Good luck
Tom
When that was done they had to re-add my minutes and change the OnStar phone number to a local area code, it was a GM executive driven CPO car that had a Detroit area code. That took another 10 minutes.
After that all is well.
Good luck
Tom
