Diecastfast.com Warning
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Joined: May 2006
Posts: 65
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From: Portland OR
Diecastfast.com Warning
My wife purchased a 1:18 Corvette die cast car with display cover for me as a Christmas gift back in August from Diecastfast.com. It even has a numbered certificate. Imagine my surprise upon opening up the box to find it is defective from the factory (the side mirror refection piece is stuck in the box between the cellophane, and the display box).
My wife calls the company's phone number and discusses the issue and they tell her it's not returnable, nor can they authorize return shipment to the factory to fix it because it only had a 14 day warrantee...thats correct; 14 days!
The customer service people were helpful enough to suggest she get a pair of tweezers, and try to pry it out.
Be warned!!
My wife calls the company's phone number and discusses the issue and they tell her it's not returnable, nor can they authorize return shipment to the factory to fix it because it only had a 14 day warrantee...thats correct; 14 days!
The customer service people were helpful enough to suggest she get a pair of tweezers, and try to pry it out.Be warned!!
Melting Slicks
Joined: Jan 2007
Posts: 2,589
Likes: 5
From: Salisbury Maryland
I understand how you feel, but normally an oddity like that, in the original packaging from the factory, ups the value! If it's the only numbered unit with that oddity, you could be looking at 2 or 3x the value!
Pro
Joined: Dec 2004
Posts: 565
Likes: 8
From: La Jolla California
Hmmmm... I could be wrong but this does not sound like an "oddity", more like breakage?
Burning Brakes
Joined: May 2008
Posts: 937
Likes: 2
From: Huntington Beach Ca
My wife purchased a 1:18 Corvette die cast car with display cover for me as a Christmas gift back in August from Diecastfast.com. It even has a numbered certificate. Imagine my surprise upon opening up the box to find it is defective from the factory (the side mirror refection piece is stuck in the box between the cellophane, and the display box).
My wife calls the company's phone number and discusses the issue and they tell her it's not returnable, nor can they authorize return shipment to the factory to fix it because it only had a 14 day warrantee...thats correct; 14 days! The customer service people were helpful enough to suggest she get a pair of tweezers, and try to pry it out.
Be warned!!
My wife calls the company's phone number and discusses the issue and they tell her it's not returnable, nor can they authorize return shipment to the factory to fix it because it only had a 14 day warrantee...thats correct; 14 days!
The customer service people were helpful enough to suggest she get a pair of tweezers, and try to pry it out.Be warned!!
Le Mans Master
Joined: Dec 2004
Posts: 5,492
Likes: 808
From: West coast CA
Hardly. Just because they wrote down a return policy someplace doesn't make the OP unjustified in warning us that he received defective merchandise, and that they stuck to the letter of their policy by not fixing it.
Last edited by torquetube; Jan 6, 2011 at 11:50 PM.
Race Director
Joined: Aug 2008
Posts: 14,657
Likes: 3
St. Jude Donor '11-'12-'13-'14-'15-'16
My wife purchased a 1:18 Corvette die cast car with display cover for me as a Christmas gift back in August from Diecastfast.com. It even has a numbered certificate. Imagine my surprise upon opening up the box to find it is defective from the factory (the side mirror refection piece is stuck in the box between the cellophane, and the display box).
My wife calls the company's phone number and discusses the issue and they tell her it's not returnable, nor can they authorize return shipment to the factory to fix it because it only had a 14 day warrantee...thats correct; 14 days! The customer service people were helpful enough to suggest she get a pair of tweezers, and try to pry it out.
Be warned!!
My wife calls the company's phone number and discusses the issue and they tell her it's not returnable, nor can they authorize return shipment to the factory to fix it because it only had a 14 day warrantee...thats correct; 14 days!
The customer service people were helpful enough to suggest she get a pair of tweezers, and try to pry it out.Be warned!!
They make sure they have an out to protect themselves, not to serve you.
Burning Brakes
Joined: May 2008
Posts: 937
Likes: 2
From: Huntington Beach Ca
Hardly. Just because they clearly posted a return policy on the same website doesn't make the OP unjustified in whining to us that his wife received defective merchandise and did not follow the policy of the purchase location, and the purchase location stuck to the letter of their policy since his wife did not follow the policy.
Had she followed the policy he would have his perfect little toy.
Originally Posted by Diecastfast.com
No returns after 14 days from date of shipment, unless other arrangements are mutually acceptable.
In the event that your model is defective, follow all manufacturer's warranty information. We will provide assistance if this becomes necessary. Please note that minor imperfections on pieces priced under $50, while not common, do occur on some models. We don't pay shipping costs on exchanges and orders are not shipped on approval basis. Again, shipping charges are never refundable!
If you wish to return an item or items for exchange or refund, please follow these instructions:
Document reason for returning the item(s) and whether you wish an exchange or refund. Include the credit card number that you wish to charge additional shipping costs. The item(s) must reach us in a sellable condition, meaning unopened boxes and models in mint condition. For this reason we recommend that you insure your package so you may file a claim if there is damage in transit.
Please note that returns may be assessed a 15% restocking fee. All AUTOart returns are assessed a 20% restocking fee.
In the event that your model is defective, follow all manufacturer's warranty information. We will provide assistance if this becomes necessary. Please note that minor imperfections on pieces priced under $50, while not common, do occur on some models. We don't pay shipping costs on exchanges and orders are not shipped on approval basis. Again, shipping charges are never refundable!
If you wish to return an item or items for exchange or refund, please follow these instructions:
Document reason for returning the item(s) and whether you wish an exchange or refund. Include the credit card number that you wish to charge additional shipping costs. The item(s) must reach us in a sellable condition, meaning unopened boxes and models in mint condition. For this reason we recommend that you insure your package so you may file a claim if there is damage in transit.
Please note that returns may be assessed a 15% restocking fee. All AUTOart returns are assessed a 20% restocking fee.
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Le Mans Master
Joined: Dec 2004
Posts: 5,492
Likes: 808
From: West coast CA
It's clear that it's a lousy policy, and you've called even more attention to how lousy it is with your (nasty) remarks.
Last edited by torquetube; Jan 7, 2011 at 02:39 AM. Reason: Redundancy
Melting Slicks
Joined: Feb 2004
Posts: 2,244
Likes: 122
From: st paul minnesota
Is the mirror reflective piece something you can re-attach? At least you have it-better than totally missing. I have 100's of diecast and invariably ones will arrive with a piece off, likely due to shipping, but possibly poor assembly or packaging. If something I can fix myself, it's certainly easier than the whole exchange deal which could result in out of stock issues or receiving another with even more damage. I realize having to repair something bought as new is not part of the plan, but is the reality of collecting diecast models. I keep many of mine in the original boxes (if see-through style) but open them first to verify condition and if something that definitely requires replacement I address it right away.
Afraid so.
Burning Brakes
Joined: Nov 2009
Posts: 1,100
Likes: 4
From: 34°0′34″N 95°30′53″W Indian Territory
I just had to go look at the company's website. 
I suppose they are selling some interesting items but in their FAQ the whole tone of their wording for things is very negative -- a bad attitude just oozes... Maybe they are smarter at business than I am? I couldn't buy from them. 
I suppose they are selling some interesting items but in their FAQ the whole tone of their wording for things is very negative -- a bad attitude just oozes... Maybe they are smarter at business than I am? I couldn't buy from them.
Burning Brakes
Joined: Nov 2009
Posts: 1,100
Likes: 4
From: 34°0′34″N 95°30′53″W Indian Territory
Burning Brakes
Joined: May 2008
Posts: 937
Likes: 2
From: Huntington Beach Ca
All of my comments have been factual and none of them were nasty. Just because you don't agree with them does not make them nasty.
Safety Car
Joined: Oct 2003
Posts: 4,024
Likes: 13
From: Loveland CO to Central Coast CA
