Waranty issue advise needed
Thread Starter
Instructor
Joined: Jul 2008
Posts: 135
Likes: 1
From: Phoenix, AZ
Waranty issue advise needed
I brought my 05 corvette MN6 to the dealership in early December to take care of some warranty issues before it expired in mid-December..
Problems reported by me to the service writer
1) Oil leak.
2) M6 Transmission shifting problem.
3) AC and climate control system not working properly.
4) Power top not opening and closing properly.
Dealer’s findings
1) The dealer found that the oil leak was a pan gasket R&R (Approved)
2) M6 problem was bad syncros. Replace transmission (Approved)
3) AC had 1/2 of a pound of Freon in the system they charged it and no leaks detected(Not approved) I still can’t figure this one out
4) Power top bad switch and realign (Approved)
After completing all repairs the dealer took the car out for a test drive this past Saturday and during the test drive the Harmonic balancer slid backward into the motor and eat the belt in the process. (the service writers explanation)
After doing much research i have found that my year has had a service bulletin out for this same issue and is a known problem for the 05 early model....
My question is now that warranty has expired the company is balking at the replacement..Who's responsibility should it be on? Keep in mind the car has never been released to me as being completed.
Yes, the dealer has had my car for almost 2 months!!!
Problems reported by me to the service writer
1) Oil leak.
2) M6 Transmission shifting problem.
3) AC and climate control system not working properly.
4) Power top not opening and closing properly.
Dealer’s findings
1) The dealer found that the oil leak was a pan gasket R&R (Approved)
2) M6 problem was bad syncros. Replace transmission (Approved)
3) AC had 1/2 of a pound of Freon in the system they charged it and no leaks detected(Not approved) I still can’t figure this one out
4) Power top bad switch and realign (Approved)
After completing all repairs the dealer took the car out for a test drive this past Saturday and during the test drive the Harmonic balancer slid backward into the motor and eat the belt in the process. (the service writers explanation)
After doing much research i have found that my year has had a service bulletin out for this same issue and is a known problem for the 05 early model....
My question is now that warranty has expired the company is balking at the replacement..Who's responsibility should it be on? Keep in mind the car has never been released to me as being completed.
Yes, the dealer has had my car for almost 2 months!!!
Last edited by TY'Z Vette; Feb 2, 2011 at 01:47 PM. Reason: spelling ;-)
Burning Brakes
Joined: Mar 2010
Posts: 914
Likes: 2
From: Newnan Georgia
Wow... yet another balancer issue. 
This is probably going to be a tough one for you to win, sounds like they're going to fight you on it. Seeing as how they've had the car for 2 months, it really should be on them... especially since you haven't accepted it back from the original visit for warranty work.
I've got 4 Chevy's in my garage/driveway and hearing things like this really make me question why some of the times.
On more than one occasion, I've had warranty work completed and approved on Chevy vehicles that had just passed the warranty experation date. They can do it, it's just a matter of whether they will or not.
D
This is probably going to be a tough one for you to win, sounds like they're going to fight you on it. Seeing as how they've had the car for 2 months, it really should be on them... especially since you haven't accepted it back from the original visit for warranty work.
I've got 4 Chevy's in my garage/driveway and hearing things like this really make me question why some of the times.
On more than one occasion, I've had warranty work completed and approved on Chevy vehicles that had just passed the warranty experation date. They can do it, it's just a matter of whether they will or not.D
Drifting
Joined: Dec 2010
Posts: 1,939
Likes: 2
From: Danielsville Georgia
I can't see how any REP in his right mind would not sign off on this.Its a no brainier.There should be no fight.Plus its a KNOWN problem. You'd win in small claims court in a HEARTBEAT.LOL Hard to imagine a dealer service manager even thinking about it being non warranty.If the dealer is any account they have self approval.If they have to ask their REP its because they are on warranty restriction(smoking tickets etc,)
Thread Starter
Instructor
Joined: Jul 2008
Posts: 135
Likes: 1
From: Phoenix, AZ
I can't see how any REP in his right mind would not sign off on this.Its a no brainier.There should be no fight.Plus its a KNOWN problem. You'd win in small claims court in a HEARTBEAT.LOL Hard to imagine a dealer service manager even thinking about it being non warranty.If the dealer is any account they have self approval.If they have to ask their REP its because they are on warranty restriction(smoking tickets etc,)
Safety Car
Joined: Aug 2004
Posts: 3,966
Likes: 1,295
From: SouthEast PA
Unmodified C8 of the Year 2021 Finalist
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I doubt the balancer moved back into the engine. It probably was working its way off with the misalignment causing the belt problem. This event is well documented for early 05' C6s. Go here:
http://forums.corvetteforum.com/c6-c...39-owners.html
http://forums.corvetteforum.com/c6-c...39-owners.html
Thread Starter
Instructor
Joined: Jul 2008
Posts: 135
Likes: 1
From: Phoenix, AZ
I doubt the balancer moved back into the engine. It probably was working its way off with the misalignment causing the belt problem. This event is well documented for early 05' C6s. Go here:
http://forums.corvetteforum.com/c6-c...39-owners.html
http://forums.corvetteforum.com/c6-c...39-owners.html
Thanks for the thread find!
Safety Car
Joined: Aug 2004
Posts: 3,966
Likes: 1,295
From: SouthEast PA
Unmodified C8 of the Year 2021 Finalist
2018 C7 of Year Finalist
So, is your 05' C6 within the affected VIN range (less than or equal to 11039)? If it is then see if this TSB is still active #05-06-01-001D with the "D" version the latest I know. The dealer should be able to tell you. 
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Burning Brakes
Joined: Mar 2010
Posts: 914
Likes: 2
From: Newnan Georgia
Thread Starter
Instructor
Joined: Jul 2008
Posts: 135
Likes: 1
From: Phoenix, AZ
[QUOTE=BigDs_C6;1576684721]Is this a non-GM warranty?.. if so, that may change things.
If it is, you'd have to pull out your contract to verify any exceptions.
First Exteneded service company... Zero deductable
If it is, you'd have to pull out your contract to verify any exceptions.
First Exteneded service company... Zero deductable
Thread Starter
Instructor
Joined: Jul 2008
Posts: 135
Likes: 1
From: Phoenix, AZ
Safety Car
Joined: Aug 2004
Posts: 3,966
Likes: 1,295
From: SouthEast PA
Unmodified C8 of the Year 2021 Finalist
2018 C7 of Year Finalist
Below VIN 11039 on your car. First, I would investigate if this TSB was previously performed on your C6 and on what date and mileage. If yes, it obviously did not last and GM should fix. Even if the TSB was not performed, that does not mean it could not still happen. What is your mileage? Even if the extended warranty contract with a third party will not cover this, I would vigoriously talk to a GM Rep.
Team Owner
Joined: Jun 2005
Posts: 46,295
Likes: 2,596
From: Northern, VA
St. Jude Donor '15
"In honor of jpee"
Below VIN 11039 on your car. First, I would investigate if this TSB was previously performed on your C6 and on what date and mileage. If yes, it obviously did not last and GM should fix. Even if the TSB was not performed, that does not mean it could not still happen. What is your mileage? Even if the extended warranty contract with a third party will not cover this, I would vigoriously talk to a GM Rep.
Also, the GM dealer can tell from their computer if this was done.
As to the above comment re lemon law, does not apply to your car, imo, since it is not a new car.
Burning Brakes
Joined: Mar 2010
Posts: 1,019
Likes: 2
From: Woodland Hills Utah
I'd be on the phone to GM customer service in a heart-beat (No pun intended) and complain about the know issue. Don't take NO for an answer. Keep going up the ladder to the GM CEO if necessary. They will respond. Ask me how I know. Good luck. 
Drifting
Joined: Jul 2009
Posts: 1,435
Likes: 19
From: Sioux Falls South Dakota
So, you've got a non-GM extended service plan. And the dealer is saying they won't cover the balancer/belt, or the service plan is saying they won't cover it? Who is saying no?
Also, the GM dealer can tell from their computer if this was done.
As to the above comment re lemon law, does not apply to your car, imo, since it is not a new car.
Also, the GM dealer can tell from their computer if this was done.
As to the above comment re lemon law, does not apply to your car, imo, since it is not a new car.
I'll also add that the timing of the incident was just bad dumb luck. Could have easily happened to you driving home from the dealership.
I'm not discounting the Service Note out there but just because it happened while in the dealer's possession doesn't make them automatically liable to fix it.
Thread Starter
Instructor
Joined: Jul 2008
Posts: 135
Likes: 1
From: Phoenix, AZ
So, you've got a non-GM extended service plan. And the dealer is saying they won't cover the balancer/belt, or the service plan is saying they won't cover it? Who is saying no?
Also, the GM dealer can tell from their computer if this was done.
As to the above comment re lemon law, does not apply to your car, imo, since it is not a new car.
Also, the GM dealer can tell from their computer if this was done.
As to the above comment re lemon law, does not apply to your car, imo, since it is not a new car.
Thread Starter
Instructor
Joined: Jul 2008
Posts: 135
Likes: 1
From: Phoenix, AZ
I'll also add that the timing of the incident was just bad dumb luck. Could have easily happened to you driving home from the dealership.
I'm not discounting the Service Note out there but just because it happened while in the dealer's possession doesn't make them automatically liable to fix it.
Thread Starter
Instructor
Joined: Jul 2008
Posts: 135
Likes: 1
From: Phoenix, AZ
Thread Starter
Instructor
Joined: Jul 2008
Posts: 135
Likes: 1
From: Phoenix, AZ
Below VIN 11039 on your car. First, I would investigate if this TSB was previously performed on your C6 and on what date and mileage. If yes, it obviously did not last and GM should fix. Even if the TSB was not performed, that does not mean it could not still happen. What is your mileage? Even if the extended warranty contract with a third party will not cover this, I would vigoriously talk to a GM Rep.