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Folks, I have a suggestion. I have a 2007 Coupe. Not sure if the system is the same but if I leave my front door open or window down, I then grab the hatch and pull it down. I let go about 1 foot from the closed position and the top will slowly drop to about one inch from being closed and then it pulls itself right down and the hatch is closed.
If I try the same thing with the front windows and door closed the hatch won't close as described above. It's seems the car with the windows closed is just too air tight. What I have to do then it put both hands on the hatch and push it all the way closed.
See if it works for you. I just make sure the driver side door is the last thing I close. Good Luck
Same here on my 09. I hold the hatch 6 inches from being closed and then let it go down. Latches everytime so far.