So XM called today.
Thread Starter
Pro
Joined: Jul 2011
Posts: 515
Likes: 1
From: Boca ARton FL
So XM called today.
My free 3 months ran out, they offered 6 months for $38.02 (taxes and fees included) or 3 months for $12.95 + taxes and fees ($16.44). I took the three months and had them send me a bill, I mentioned a year and they wanted $98 plus taxes and fees, asked about $77 and she played dumb...
For those paying $77 for the year is that with taxes / fees or before?
For those paying $77 for the year is that with taxes / fees or before?
Melting Slicks
Joined: Apr 2005
Posts: 2,817
Likes: 1
From: united states
St. Jude Donor '12, '15
My free 3 months ran out, they offered 6 months for $38.02 (taxes and fees included) or 3 months for $12.95 + taxes and fees ($16.44). I took the three months and had them send me a bill, I mentioned a year and they wanted $98 plus taxes and fees, asked about $77 and she played dumb...
For those paying $77 for the year is that with taxes / fees or before?
For those paying $77 for the year is that with taxes / fees or before?
Mike
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Melting Slicks
Joined: Oct 2007
Posts: 2,702
Likes: 192
From: Northwestern Connecticut
St. Jude Donor '10 thru '26
I like the programming but am not going to renew... The reception just sucks in the vettes, itis bad enough in my Tahoe but the vette (either) cuts out all the time, it hates trees and hills I think.
Tech Contributor
Joined: Oct 1999
Posts: 41,013
Likes: 9,773
From: Charlotte, NC (formerly Endicott, NY)
I have their $20 per radio for 5 months deal which runs out on Tuesday. I had 4 radios on it. I called them yesterday to say I didn't want to renew. They offered me the $38 deal on all of them but I told them I wanted to drop two radios. I ended up with the $77 deal plus fees for two radios which added up to $169 for 1 year on each radio.
Bill
Bill
Drifting
Joined: Jul 2003
Posts: 1,868
Likes: 294
From: West of Burlington, Ontario Canada
I renewed my wife's Volvo Sirius for the 77 dollar deal last week without a problem. When I asked about my vette they told me when it runs out in about two months just ask for the same deal and they will give it to me. I asked to combine both vehicles on the same account for the multi car discount but they told me the Volvo is Sirius and the Vette is XM? When I asked why not (since they are both one company now) they said that they are jointly owned but still operate independently.
Racer
Joined: Oct 2011
Posts: 475
Likes: 3
From: Jacksonville TX
My free 3 months ran out, they offered 6 months for $38.02 (taxes and fees included) or 3 months for $12.95 + taxes and fees ($16.44). I took the three months and had them send me a bill, I mentioned a year and they wanted $98 plus taxes and fees, asked about $77 and she played dumb...
For those paying $77 for the year is that with taxes / fees or before?
For those paying $77 for the year is that with taxes / fees or before?
I'll stay with my free pandora.
Instructor
Joined: Oct 2009
Posts: 216
Likes: 0
From: Edmonton Alberta
up here in Canada they tried to get me to renew at 384.00 for two years......i have had the truck connected for six years....loyalty didnt seem a factor so I cancelled that subscription also.
Instructor
Joined: Aug 2011
Posts: 155
Likes: 0
From: Va
As a different twist, dealer never initiated the service at delivery. Being caught up in the whole new car experience, I focused on learning all the important things on the car. Tried the XM radio but obviously could not get it to work.
Finally called yesterday. Advised trial goes from purchase date so with less than 30 days left I said never mind. The intelligent thing from a marketing perspective was to offer say two months since they have no more sunk costs. Their response "well that's the way it is". I said thanks and hung up. Really dumb.
Finally called yesterday. Advised trial goes from purchase date so with less than 30 days left I said never mind. The intelligent thing from a marketing perspective was to offer say two months since they have no more sunk costs. Their response "well that's the way it is". I said thanks and hung up. Really dumb.
Le Mans Master
Joined: Mar 2000
Posts: 9,127
Likes: 2,326
From: Pottsville, PA. USA Home Of America's Oldest Brewery Yuengling
I just got my 07 convertible a month ago. I called and they said we will give you three months free. I signed up fpr a year and they said we won't bill you until Jan 7, 2012. I get a bill in the mail with a Oct 30 due date. I called the number on the statement about billing and can't get anybody on the phone.
