XM question?
Melting Slicks
Joined: Feb 2004
Posts: 2,244
Likes: 122
From: st paul minnesota
To PittMD1- Glad to hear you had a good experience. Get back to us in a month or so when the transaction you agreed to does not take place as planned... my situation should never have happened based on a pleasant rep I talked to in December, but it did! I had to talk to several people to cancel the radio on a vehicle that was traded, and had the same issues several years ago when one of my wife's cars was totaled after a rollover. I'd be interested how they will take 'auto renew' of your cc when it has been pointed out here that auto renew is a part of the agreement. Good luck if it all works out; you will be one of the chosen few if it does...
Burning Brakes
Joined: Mar 2007
Posts: 933
Likes: 0
From: FL
Anyway, she asked if I would renew for $105......NO. She then asked if I would renew for last years rate.....I did. I like XM while on road trips between Tampa & the GA mountains.....if I did not do highway miles I would cancel XM and go with I-Pod & HD.
Melting Slicks
Joined: May 2010
Posts: 2,032
Likes: 323
From: Long Island New York
To PittMD1- Glad to hear you had a good experience. Get back to us in a month or so when the transaction you agreed to does not take place as planned... my situation should never have happened based on a pleasant rep I talked to in December, but it did! I had to talk to several people to cancel the radio on a vehicle that was traded, and had the same issues several years ago when one of my wife's cars was totaled after a rollover. I'd be interested how they will take 'auto renew' of your cc when it has been pointed out here that auto renew is a part of the agreement. Good luck if it all works out; you will be one of the chosen few if it does...
Advanced
Joined: Nov 2011
Posts: 55
Likes: 2
From: Ashtabula Ohio
Sesonal Supension
Spent 45 minutes last night on hold while I restarted my XM service from sesonal suspension. They restarted the service easily enough but as I was at my computer I see the account due jumps to $100 for six month renewal. Luckily I still had the rep on the phone. Thats when it took 45 minutes to finally get XM to understand that I was restarting a current subscription that was already paid for not renewing.
Took advantage of having the rep on the line to remove my CC info from my account. You cannot do that online, must call the service to do that.
There is an option online to make a "one-time" payment with a CC and it does not save the CC information to your account, I checked that to make sure.
Took advantage of having the rep on the line to remove my CC info from my account. You cannot do that online, must call the service to do that.
There is an option online to make a "one-time" payment with a CC and it does not save the CC information to your account, I checked that to make sure.
Life Time NCM #2196
Joined: Sep 2004
Posts: 82,545
Likes: 1,655
From: Converse TX
They probably don't know. Just call them about a week or two before it expires and ask them how much the new year will cost.
However, they will probably already have sent you a bill for the new year and it will tell you how much. Typical is about $150 a year.
When you see or hear the new year amount, ask for the cancellation department if you don't like the price. They'll probably offer you another year at a good price.
However, they will probably already have sent you a bill for the new year and it will tell you how much. Typical is about $150 a year.
When you see or hear the new year amount, ask for the cancellation department if you don't like the price. They'll probably offer you another year at a good price.
That is what I did for three years until I decided I did not want XM anymore, I wrote a month before renewal and told them I did not want XM to renew and they canceled me with zero issues.
Drifting
Joined: Jun 2011
Posts: 1,823
Likes: 2
From: Anthem AZ
To PittMD1- Glad to hear you had a good experience. Get back to us in a month or so when the transaction you agreed to does not take place as planned... my situation should never have happened based on a pleasant rep I talked to in December, but it did! I had to talk to several people to cancel the radio on a vehicle that was traded, and had the same issues several years ago when one of my wife's cars was totaled after a rollover. I'd be interested how they will take 'auto renew' of your cc when it has been pointed out here that auto renew is a part of the agreement. Good luck if it all works out; you will be one of the chosen few if it does...
I hope it's not as bad as trying to get DirecTV to understand we don't want the service when we move in a couple of weeks. They would not let my wife cancel because we did not give them a reason why we didn't want it any more. Told us we had to give them a reason why we were dissatisfied. When I told them they pi$$ed me off with their questions they said they HAD to ask and HAD to have a reason they thought was valid.
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