Dealer problems,BEWARE
Thread Starter
Burning Brakes
Joined: May 2009
Posts: 1,053
Likes: 194
From: So Cal
Dealer problems,BEWARE
Guys, you're not going to believe this one. I have been having problems with my check engine light coming on. I took it first to the dealer who I thought was doing an excellent job, Allen Gwynn in Glendale, Calif. NOT the case, The service tech. was RUDE, CRUDE & CONDESCENDING. So I left & went to another dealer. The new dealer, Santa Paula Chevrolet, informed me that the catalytic converter was destroyed and the CO2 was also ruined. Allen Gwynn messed up the the cat. and co2 sensor. I called and complained to GMC. They are pursuing it further. Beware of this dealer.
Thread Starter
Burning Brakes
Joined: May 2009
Posts: 1,053
Likes: 194
From: So Cal
Drifting
Joined: Feb 2012
Posts: 1,796
Likes: 37
From: skiatook oklahoma
oh, your wrong.... yes i DO believe you! i assume all techs can make mistakes.
but what i cant expect (ever) is the.. RUDE, CRUDE & CONDESCENDING treatment at your dealership service department you bought the car from.
but that "RUDE, CRUDE & CONDESCENDING " also was my exact case with 2 small leaks in two seperate coolant lines. i emailed the svc dept resolution person and 3 days later called them. where upon he started YELLING loudly over the phone and actually THREATENED me.
So , yes, bad things happen.
So , yes, RUDE, CRUDE & CONDESCENDING does happen
No, we shouldnt put up with it, but since dealerships are privately owned, they can do what they please, as they please, whenever they please.
added..
you still have 5 steps to inform responsible folks concerning the "RUDE, CRUDE & CONDESCENDING"
1) dealerships have a svc dept problem resolution contact person (email & later phone)
2) #1 has a boss (phone)
3) GM does send email asking about the service you recieved
4) you have a salesman
5) you will (i did) get an actual phone call from a real person that read your response to #3
in each of the 5 above, calmly and acurately explain the "RUDE, CRUDE & CONDESCENDING" part. expect nothing but it sure cant hurt. (i also have went to a different dealership now)
but what i cant expect (ever) is the.. RUDE, CRUDE & CONDESCENDING treatment at your dealership service department you bought the car from.
but that "RUDE, CRUDE & CONDESCENDING " also was my exact case with 2 small leaks in two seperate coolant lines. i emailed the svc dept resolution person and 3 days later called them. where upon he started YELLING loudly over the phone and actually THREATENED me.
So , yes, bad things happen.
So , yes, RUDE, CRUDE & CONDESCENDING does happen
No, we shouldnt put up with it, but since dealerships are privately owned, they can do what they please, as they please, whenever they please.
added..
you still have 5 steps to inform responsible folks concerning the "RUDE, CRUDE & CONDESCENDING"
1) dealerships have a svc dept problem resolution contact person (email & later phone)
2) #1 has a boss (phone)
3) GM does send email asking about the service you recieved
4) you have a salesman
5) you will (i did) get an actual phone call from a real person that read your response to #3
in each of the 5 above, calmly and acurately explain the "RUDE, CRUDE & CONDESCENDING" part. expect nothing but it sure cant hurt. (i also have went to a different dealership now)
Last edited by ChevyDave; Aug 16, 2012 at 08:52 PM. Reason: added 5 steps
Thread Starter
Burning Brakes
Joined: May 2009
Posts: 1,053
Likes: 194
From: So Cal
oh, your wrong.... yes i DO believe you! i assume all techs can make mistakes.
but what i cant expect (ever) is the.. RUDE, CRUDE & CONDESCENDING treatment at your dealership service department you bought the car from.
but that "RUDE, CRUDE & CONDESCENDING " also was my exact case with 2 small leaks in two seperate coolant lines. i emailed the svc dept resolution person and 3 days later called them. where upon he started YELLING loudly over the phone and actually THREATENED me.
So , yes, bad things happen.
So , yes, RUDE, CRUDE & CONDESCENDING does happen
No, we shouldnt put up with it, but since dealerships are privately owned, they can do what they please, as they please, whenever they please.
added..
you still have 5 steps to inform responsible folks concerning the "RUDE, CRUDE & CONDESCENDING"
1) dealerships have a svc dept problem resolution contact person (email & later phone)
2) #1 has a boss (phone)
3) GM does send email asking about the service you recieved
4) you have a salesman
5) you will (i did) get an actual phone call from a real person that read your response to #3
in each of the 5 above, calmly and acurately explain the "RUDE, CRUDE & CONDESCENDING" part. expect nothing but it sure cant hurt. (i also have went to a different dealership now)
but what i cant expect (ever) is the.. RUDE, CRUDE & CONDESCENDING treatment at your dealership service department you bought the car from.
but that "RUDE, CRUDE & CONDESCENDING " also was my exact case with 2 small leaks in two seperate coolant lines. i emailed the svc dept resolution person and 3 days later called them. where upon he started YELLING loudly over the phone and actually THREATENED me.
So , yes, bad things happen.
So , yes, RUDE, CRUDE & CONDESCENDING does happen
No, we shouldnt put up with it, but since dealerships are privately owned, they can do what they please, as they please, whenever they please.
added..
you still have 5 steps to inform responsible folks concerning the "RUDE, CRUDE & CONDESCENDING"
1) dealerships have a svc dept problem resolution contact person (email & later phone)
2) #1 has a boss (phone)
3) GM does send email asking about the service you recieved
4) you have a salesman
5) you will (i did) get an actual phone call from a real person that read your response to #3
in each of the 5 above, calmly and acurately explain the "RUDE, CRUDE & CONDESCENDING" part. expect nothing but it sure cant hurt. (i also have went to a different dealership now)
Team Owner
Joined: Dec 2002
Posts: 32,074
Likes: 296
From: San Francisco CA
Guys, you're not going to believe this one. I have been having problems with my check engine light coming on. I took it first to the dealer who I thought was doing an excellent job, Allen Gwynn in Glendale, Calif. NOT the case, The service tech. was RUDE, CRUDE & CONDESCENDING. So I left & went to another dealer. The new dealer, Santa Paula Chevrolet, informed me that the catalytic converter was destroyed and the CO2 was also ruined. Allen Gwynn messed up the the cat. and co2 sensor. I called and complained to GMC. They are pursuing it further. Beware of this dealer.
They still have those around? I thought they were gone and went away like carbs, points, and condensor. These are the people that write up your order quickly tell you they will need the car all day then they move onto next person in need of repairs. They also tell you it's fixed and take your $$$$ first then expect you to drive away without any questions or to check out the work.
Drifting
Joined: Feb 2012
Posts: 1,796
Likes: 37
From: skiatook oklahoma
so, i'm not sure your point. but let me explain in no uncertain words so there is NO confusion about my case i wrote about above...
my wife and i were both shocked, confused, embaressed and horrified at the treatment at our dealership when we were told...
NO we are not going to fix your car. NO we dont care if you would agree to pay for the repairs. TAKE your car , go away and dont come back. NO we will not write on your service ticket that we refused and NO we will not write why we refused service. The 2 techs and 1 svc dept person sat in the 3 only chairs while we stood in his doorway, received us with 'what to do want?' and never stood, never said my name nor were polite at any point.
so if your saying my wife and i provoked 'rude, crude and condescending' your wrong. if your saying OP provoked, your only guessing and just shouldnt assume.
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Safety Car
Joined: Jan 2004
Posts: 4,974
Likes: 14
From: Pinellas Park Fl
St. Jude Donor '08-'09 & '12, '14
Something smells wrong in Denmark. If the first dealer performed repairs at what point did they become " RUDE, CRUDE & CONDESCENDING " ?
There is no C02 sensor and why would you call GMC?
I think there is more to this then we are being told. It looks like you are pitting one dealer against another, which becomes a he said/she siad story. As for GM doing anything, good luck.
There is no C02 sensor and why would you call GMC?
I think there is more to this then we are being told. It looks like you are pitting one dealer against another, which becomes a he said/she siad story. As for GM doing anything, good luck.
Race Director
Joined: Sep 2000
Posts: 11,143
Likes: 1,913
From: Missouri City, TX
Sometimes even good folks can just have a really bad day and make the mistake of taking it out on others. Shouldn't happen but it does when emotions aren't kept in check.
Team Owner
Joined: Oct 2007
Posts: 26,745
Likes: 694
From: PA
Yes, dealerhsips are privately owned but they still have to answer to GM if they want cars or money back for work they perform under a "warranty" claim.
I called GM on a local dealership who was exactly as the OP states. The messed up my alignment so bad the car wouldnt stay on the road if you let go of the steering wheel for more than a nanosecond.
GM hooked me up with another dealership to work on my car who also said that they get a lot of people coming in from this other dealer because of the shoddy work and the manner in which they were treated.
The other dealership was called and at some point a few weeks later the service manager was gone.
I called GM on a local dealership who was exactly as the OP states. The messed up my alignment so bad the car wouldnt stay on the road if you let go of the steering wheel for more than a nanosecond.
GM hooked me up with another dealership to work on my car who also said that they get a lot of people coming in from this other dealer because of the shoddy work and the manner in which they were treated.
The other dealership was called and at some point a few weeks later the service manager was gone.
Intermediate
Joined: Dec 2011
Posts: 39
Likes: 0
If you drive down Brand Ave. where all of the car dealerships are located you'll notice that it's a grave yard. I've never done business in Glendale because I've heard that the dealers in that area are mostly scummy. I have no proof to back this up but I've heard bad things about Glendale car dealerships over the years. Your story doesn't surprise me based on word of mouth. I've only taken my car to 2 places for work and I've been happy with both. You may want to try West Coast Corvettes or Selman Chevrolet in the City Of Orange. WCC has a great reputation and Selman is an authorized Callaway Dealer. Just my opinion.
Thread Starter
Burning Brakes
Joined: May 2009
Posts: 1,053
Likes: 194
From: So Cal
Something smells wrong in Denmark. If the first dealer performed repairs at what point did they become " RUDE, CRUDE & CONDESCENDING " ?
There is no C02 sensor and why would you call GMC?
I think there is more to this then we are being told. It looks like you are pitting one dealer against another, which becomes a he said/she siad story. As for GM doing anything, good luck.
There is no C02 sensor and why would you call GMC?
I think there is more to this then we are being told. It looks like you are pitting one dealer against another, which becomes a he said/she siad story. As for GM doing anything, good luck.
Thread Starter
Burning Brakes
Joined: May 2009
Posts: 1,053
Likes: 194
From: So Cal
If you drive down Brand Ave. where all of the car dealerships are located you'll notice that it's a grave yard. I've never done business in Glendale because I've heard that the dealers in that area are mostly scummy. I have no proof to back this up but I've heard bad things about Glendale car dealerships over the years. Your story doesn't surprise me based on word of mouth. I've only taken my car to 2 places for work and I've been happy with both. You may want to try West Coast Corvettes or Selman Chevrolet in the City Of Orange. WCC has a great reputation and Selman is an authorized Callaway Dealer. Just my opinion.
Melting Slicks
Joined: Sep 2008
Posts: 2,304
Likes: 4
From: foothills of Northern California
Sorry to hear that this dealer is a dog.
I was a lot rat at Allen Gwynn when I was a kid.
Actually had a lot of fun on that job.
I had 6 bosses and 5 of them were very cool. I could borrow the company pick up truck to haul my dirt bikes on the weekends.
We would also do Canonball car deliveries to different lease companys.
This was back during the C3 era when the Vettes had no power. We could out drag the auto C3 with our company truck that had the small block 350 and 3 on the tree. Granted the C3 wasnt broken in yet so it would wheez pretty bad hehe.
We also had 3 cars stolen right in our face after they were unloaded off the truck. Thieves were busted 6 months later at a chop shop.
Each time another car was stolen the insurance went up $ 1000.
I was a lot rat at Allen Gwynn when I was a kid.
Actually had a lot of fun on that job.
I had 6 bosses and 5 of them were very cool. I could borrow the company pick up truck to haul my dirt bikes on the weekends.
We would also do Canonball car deliveries to different lease companys.
This was back during the C3 era when the Vettes had no power. We could out drag the auto C3 with our company truck that had the small block 350 and 3 on the tree. Granted the C3 wasnt broken in yet so it would wheez pretty bad hehe.
We also had 3 cars stolen right in our face after they were unloaded off the truck. Thieves were busted 6 months later at a chop shop.
Each time another car was stolen the insurance went up $ 1000.
Thread Starter
Burning Brakes
Joined: May 2009
Posts: 1,053
Likes: 194
From: So Cal
Guys, you're not going to believe this one. I have been having problems with my check engine light coming on. I took it first to the dealer who I thought was doing an excellent job, Allen Gwynn in Glendale, Calif. NOT the case, The service tech. was RUDE, CRUDE & CONDESCENDING. So I left & went to another dealer. The new dealer, Santa Paula Chevrolet, informed me that the catalytic converter was destroyed and the CO2 was also ruined. Allen Gwynn messed up the the cat. and co2 sensor. I called and complained to GMC. They are pursuing it further. Beware of this dealer.
I got A very nice call from the service manager of Allen Gwynn. Expressing his sadness over the events. he also informed me that the repairman in question does not work there anymore and the service tec. will be repremanded for his conduct.
Only fair to print this as I used the forum to call them out.