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Shocks leaking??

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Old Nov 27, 2012 | 12:49 PM
  #21  
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As someone who worked for GM as a "trouble shooter" so to speak the shocks would most definately be covered under the warranty. That being said... if indeed they are leaking and a dealer diagnosis confirms this then the replaced shocks would most likely be sent back to GM. Parts returns from dealers to GM are not uncommon and are required when a "newer" part is replaced for a failure. The returned parts would be sent to engineering for an inspection and teardown (i'm generalising here) and a report generated. Then the vendor would be notified and so on etc. The cost of replacing the failed items to GM can add up fast and they do strive to control costs. The vendor is then charged back for the repair so you can see how this works.
Is it possible that you have several leaking ? Yes however all parts are date and batch coded so if there is a failure it's usually systemic thru out the parts run.

Good luck.
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Old Nov 27, 2012 | 01:15 PM
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Originally Posted by laconiajack
Let's see, a brand new G/S Vette with 600 miles on it and three shocks have oil on them, plus on another thread you say the horn doesn't blow when activated with your thumbs. As a heavy equipment operator, perhaps you are not too familiar with cars. Relax. You don't blow the horn with your thumbs, and likely your shocks are covered with tire dressing that gets flung off the rotating wheels/tires. Everything is good, just take a few deep breaths and relax. All is well. Your car is fully warrantied, and your dealer will fix any genuine problems.

laconiajack,

Yep, brand new G/S Vette with now 650 miles on it.

3 Shocks have oil on the "outside" of the shock. How does tire dressing get on the interior side of the shock? More specifically how does tire dressing get there when tire dressing has never been put on the tires?

The horn issue is definitely a problem. It does it on my car, a new car sitting in the lot, (works fine on 2 of the new cars in the lot) and guys have stated the same on this forum as being an issue on their cars.

Yep, it's under warranty and I'll be back in another few hundred miles to address the same problem with the shocks. I guess it's just the ***-pain GM puts you through. Time will tell.

Now, to keep it positive, they did change out that noisy brake relay that you hear when you press and release the brake pedal. But, that new one still talks to ya every time you touch/release the brake.

Regarding Heavy Equipment, sometimes you gotta be smooth with that Heavy Equipment. It's amazing what just a light touch of your thumb can do. Honking a horn does not and should not be part of my daily workout routine. The horn should honk when the horn button is pressed..........whether it's your pinky, palm, thumb, head, foot, or cell phone.

Oh ya, Made in Mexico stamped on the outside of my shocks. I see the Engine is made there too. Pure American Muscle......not.
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Old Dec 6, 2012 | 07:36 PM
  #23  
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UPDATE:

So, I took it to the Dealer to fix the leaking shocks. Their fix was to wipe the "installation oil" (their words, not mine) from the outside of the shock. They test drove it for 10 miles and verified no leak.

I now have 70 miles put on the car since I left the dealer. I put it on my lift to inspect the leaky shocks that had "installation oil" on the outside. Low and behold, I now have more "installation oil" on the shocks again.

So, back to the Dealer to have the leaky shocks replaced........I hope.
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Old Dec 6, 2012 | 07:48 PM
  #24  
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Un-credible. Installation oil for shocks. You may want to "involve" the minimally-invasive, chev cust svc on here. Oh heck, just handle it yourself with the dealer. After all, it's so much fun, isn't it?
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Old Dec 6, 2012 | 07:49 PM
  #25  
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You need to quit 'installing' those shocks...all the installation oil will leak out.
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Old Dec 6, 2012 | 08:05 PM
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Originally Posted by cclive
You need to quit 'installing' those shocks...all the installation oil will leak out.
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Old Dec 7, 2012 | 12:41 PM
  #27  
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MobyDickDog,

Keep us posted on your progress. Do not hesitate to reach out to me or Evan if you need additional assistance. You can also contact me via email at tricia_marie@gmexpert.com. Thank you.

Tricia, Chevrolet Customer Service (Assisting Evan).
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Old Dec 7, 2012 | 01:00 PM
  #28  
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Thanks. I may have to get in touch. For now, I'll let this Dealer go through their process. If they don't resolve it this time, I'll let you know.
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Old Dec 15, 2012 | 08:39 PM
  #29  
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UPDATE:

Dropped the car off on Tuesday at 10:00 to get the shocks with "factory installation oil" replaced. 3 days (Friday) I picked up the car with 3 new shocks AND a broken/cracked Drivers side rocker panel near the rear lifting point on the drivers side. So, back to the dealer on Monday.
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Old Dec 15, 2012 | 08:44 PM
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From "un-credible" to un-professional, un-trained, "un-competent." What a dealer! I wonder if Chevrolet even knows about this dealer, or cares? What are the odds that as long as the fees are paid, no one cares....except you and your car?
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Old Dec 20, 2012 | 04:23 PM
  #31  
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Hopefully the final update on the Leaking Shocks.......and damaged rocker panel.


I picked the car up from this particular dealers body shop. Looks like they did an awesome repair job. They patched it with a SMC repair kit, painted and polished it up. Looks better than new actually!!

I managed to pick the car up directly from the body shop to avoid the car getting near the Service Department again.

Hopefully this is the end of any shock problems for this car.
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Old Dec 20, 2012 | 05:13 PM
  #32  
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They rock! Glad it's all done. Suggestion: not sure this is the place for normal service.
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