I made an appointment to have the oil changed on my 13 GS MT at the Dealership where I purchased the car new. It took them about three hours to complete the oil change. I thought this was a ridiculous amount of time. I made the appointment several days before the actual oil change. I thought about 30 minutes was about right for the oil change but I also waited at the service enterence for 20 minutes to get the car inside and written up. The service writer told me when writing up the oil change that my car had a recall, possible pinched wire on the low beams and they would take care of that also, thus the three hour oil change. When I picked up the car I was told the parts were not available for the recall and it had not been done. I would have to bring it back to them to have it repaired, a 50 mile trip. They would NOT hold the parts for me till the next service visit. The service lady told me when I called about it that if I was not happy with their service to "take it someplace else". I always get this letter from the Dealership to mark "fully satisfied" on the GM "report card" especially questions #16 and #17. Do any of you get these bullying letters from the dealership to cover their poor performance? I noticed in the waiting room at the Dealership that the cars were finished in the same order as they arrived so I guess the appointment thing is just BS so you think....no wonder many Dealerships have bad reputation. I will write GM.

 

I believe in going up the chain of command. Have you ever talked to the service manager at the dealership about your dissatisfaction?

 

The service manager would definitely hear about the rude comment from the lady and I would make sure he knew that I would be "going somewhere else" for everything in the future!

 

My experience with dealerships is, They do not care about you the customer and the service they will provide after the sale, They are your good friend until they sell you the car, extended warranty, insurance etc. Once they sell you a car, you are on your own. They don't even give you a kiss after they sc**w you. The write up people are also a reflection of the dealership attitude toward the customer.

 

That sounds right. At least that is my experience. Example: I just had the headlight recall done. I called and made an appointment. Told them I would wait for it. Service writer said it was a 45 minute job. Car sat out front for over a half hour before getting it in for the service. 45 minute service took 2.5 hours.

 

I sure know how you feel. Recently, on another thread I relayed my experience with an oil change at my dealer.
The first question they asked me was,..."do you want Mobil 1, or regular oil.?"

I had to tell them it was a 10.5 qt. oil system, and to look for 2 drain plugs.
Trust me I know just how you feel.

I've dealt with dealers on many new cars in several different states, and including Ford, Chevy, Chrysler, Nissan, and others.
All the same, all experiences ranged from barely satisfied to completely dissatisfied.

Then they drive me nuts with letters, phone calls, e-mails, asking me how satisfied I was, as if they truly cared. I tell them but nothing changes!

Unfortunately....

 

Not to argue, but then why should/would they change? If you're not coming back, there's no more sales/service to you and they don't really care who you write to, or talk to----that's proven beyond the little cards and letters to "please say I did a great job." Until there are no more new, or repeat customers coming in the door, one person saying they're not coming back means little to nothing.

Seriously, I know we all can be very demanding or very critical of dealerships, but not all the posters are. Does anyone really, really think calling GM or writing a bad customer service card has any effect on a dealership----beyond MAYBE a temporary slap on the wrist? If it did, does anyone think there'd be that many bad, incompetent, uncaring dealers and service departments out there for ANY brand?

 

I recently received the notice about the low beam recall and decided to stop at Dyer Chevrolet in Ft. Pierce, FL on my way home from lunch. I planned to just make an appointment, but they said they had the part in stock. The elapsed time from arrival to departure was about 90 minutes. Best service ever on a recall item. During my wait time I was entertained by a very Corvette knowledgeable salesman.

Bob

 

and you will get some satisfaction if you contact them and voice your concerns and express that you would like to continue as a customer if they make the proper overtures (I got a free oil change based on a similar complaint).....

 

sometimes, sometimes not. you know what really does kick them right in the jimmy, though? sharing your experience on social media reviews. their facebook page, yelp, dexknows, google reviews... nobody wants to lose business due to easily accessible bad reviews. use this power responsibly..

 

First, I Di not work for or own a dealership!! That said, not all dealers react to feedback in the same way. My GM dealer does what they say they will do, honor appointments and do good quality work. My Ford dealer went so far as to give me a 4 year maintenance agreement free because of a comment made on a feedback form. Our Toyota dealer does likewise. Heck, even my tractor dealer has done good work for me. They all act like my business is important to them. Guess I'm just lucky or not as demanding as others.

 

I feel your pain. I recently took my 12 GS in to have the recall done, the service writers were late, when they arrived, they were rude, one had a fight with the service manager where he dropped the F bomb 5-6 times. When I got my car home, I opened the hatch to put some in to find the dealer had ransacked my hatch, they opened three plastic bags, dumping all the contents all over my hatch, they even emptied the contents of what was in the compartments under the carpet where I keep a small med kit with extra meds in my rear compartment. The med kit had perscription pain meds which were stolen. I called the service writer who told me the Svc manager would call me, he never did. When I got the feedback form, I unloaded on them, then I got a call from the svc manager. I'll never take my car back to that dealer. No one can explain to me why they went in my hatch for a headlight wire, I got even by filing a police report aganist them for stealing my meds. My fear is they sell them from my bottles which have my name on them, get caught which leads back to me.

 

Im glad we have the BEST dealership in Northern California...
I hear so many horror stories out there .....

Abel Chevy is the best ,, That's why my cars make the 1.5 hour drive there ,,,,,
The dealer is involved with many of our clubs in norcal and we know all the guys from the dealer like they are family ,,,,, The service and parts director is also an owner and racer as is the owner of the dealership........

Thank you Richie Derek and the entire Abel crew for all you do.....

 

So where do you take your car? I've heard good things about Parkway in Tomball. I've never taken mine to a dealer for service but I need to do the headlight thing...

 

When I read the highlighted sentence, I thought to myself,....I hope he filed a police report, then I read that you did.

 

Name the dealership or the location. Lots of Vettes down there, I was in Dulles and Winchester area for several years and almost bought a C5 from a Chevy dealer in the area. I had some items stolen from my car at a local dealer, but did not notice it in a timely manner to report it. W