Rpi??
Melting Slicks
Joined: Mar 2003
Posts: 2,928
Likes: 55
From: Port Saint Lucie, Florida
Rpi ??
Hi
All that l can say is that l have had zero problems with them and found that they are stand up people. I had a problem with a Billett grille and they replaced it within 3 days after l sent them a pic and told me to do whatever l wanted with the damaged one.
I will buy from them again but will avoid Mid America at all costs!
Keep in mind that RPI advertises in other places besides our forum and there are a lot of people out there that look to take advantage at every turn.
Also RPI deals with sources that have problems so sometimes we have to cut them slack.
In fact l will place an order with them by Friday because l am sure that they will do the right thing and l am not concerned about them. Customer service is a very tough area that takes a great deal of time.
There is nothing wrong with their polices as far as handling problems, be greatful that they have it in writing.
Alan
All that l can say is that l have had zero problems with them and found that they are stand up people. I had a problem with a Billett grille and they replaced it within 3 days after l sent them a pic and told me to do whatever l wanted with the damaged one.
I will buy from them again but will avoid Mid America at all costs!
Keep in mind that RPI advertises in other places besides our forum and there are a lot of people out there that look to take advantage at every turn.
Also RPI deals with sources that have problems so sometimes we have to cut them slack.
In fact l will place an order with them by Friday because l am sure that they will do the right thing and l am not concerned about them. Customer service is a very tough area that takes a great deal of time.
There is nothing wrong with their polices as far as handling problems, be greatful that they have it in writing.
Alan
Le Mans Master
Joined: Dec 2004
Posts: 5,365
Likes: 7
From: Parkland Florida
St. Jude Co-Organizer
St. Jude Donor '05-'06-'07-'08-'09-'10-'11-'12-'13-'14-'15-'16
I have ordered through them before. My advice is just pick up the phone and call them. Any time I have called I have either gotten Don or hit prompt #2 and left a message for him. In my dealings with him he has returned my calls promptly.
yesterday I had an issue and he called me back within 2 hours.
yesterday I had an issue and he called me back within 2 hours.
