Stealership Strikes Again
#1
Instructor
Thread Starter
Stealership Strikes Again
I'm not a mechanic and not very good at working on my vette so i have to bring it in to the dealer when something needs fixed. so the check engine light comes on so i go by Advanced Auto Parts and they are kind enough to run a code on it. turns at to be some kind of solenoid emissions part. so i take it by the dealer to let them know about it.
and the service guy goes i know what part that is and it will be around 300 dollars. and i go WHAT NO WAY... he say's let me call parts, he does and they have the part and it's 29.00. then he gets that oh crap i'm busted look on his face and tells me it will be 129.00. 100.00 labor to install a part that will take maybe 20 minutes. i know the game still and they wonder why they get a bad rap sometimes. sorry to vent.....
and the service guy goes i know what part that is and it will be around 300 dollars. and i go WHAT NO WAY... he say's let me call parts, he does and they have the part and it's 29.00. then he gets that oh crap i'm busted look on his face and tells me it will be 129.00. 100.00 labor to install a part that will take maybe 20 minutes. i know the game still and they wonder why they get a bad rap sometimes. sorry to vent.....
#2
Le Mans Master
Member Since: Jan 2016
Location: New Mexico
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A few things: there are other places to service cars other than dealers. You can find all sorts of information like prices and install times with Google. I'm hoping they diagnose the problem and verify the fix, which would account for the $100 labor, regardless, they go by book time so how long you think it will take is irrelevant.
#4
Team Owner
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Location: Oklahoma City OK
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There are plenty of honest auto repair garages around that are cheaper than dealers that can work on your car.
#5
Melting Slicks
Sounds like an evap canister purge solenoid, which is a $20ish part and not a lot of labor. I think a lot of dealer personnel get a piece of the action if they can up-sell the customer and get you to part with more of your money, hence all the BS. Ediit - what was the actual obd code that was triggered? That would help confirm what repair was required.
Last edited by v26278; 02-26-2016 at 11:53 PM.
#7
Drifting
I'm not too sure about other dealers, but the dealer I go to charges 1 hour minimum for labor which as of last summer equate to $129 plus parts. Your dealer may be doing the same. Just a thought.
#8
Melting Slicks
I love my local dealership. And I always let them know I appreciate them.
I went in there yesterday and ask my service writer if she ever gets to see the comments from the surveys.
She says, "no." The service manager was there and he says," I do."
I say to him," what do you think about all the bu11sh1t praise I give her for doing a good job."
She gave me the finger and he laughs.
Dealerships are really good to the customers who are really good to them.
I mainly use my dealership for parts, tire changes and alignments.
I take them homemade cookies randomly throughout the year, the service tech who always works on my car gets a 12oz Mexi-Coke every time I stop in.
I have never been thrown out of the shop area when they are working on my car. They are always willing to share information.
I have even learned the basics of how to use an alignment machine from them.
You bought a $50-100K car. You have already gained the service folks respect.
The Corvette is extremely easy to work on and every mechanic in the back wants to wrench on it.
Don't let a few bad service writers ruin your dealer experience. Next time go to a different writer.
I would even point at the other guy and say," don't try to screw me out of 100.00 like that jacka$$." <- - Don't say that if you can't back it up. You might get your a$$ kicked.
I am a former Marine and look like it. Most folks find me intimidating and avoid me. I am just a teddy bear somewhere deep inside.
I went in there yesterday and ask my service writer if she ever gets to see the comments from the surveys.
She says, "no." The service manager was there and he says," I do."
I say to him," what do you think about all the bu11sh1t praise I give her for doing a good job."
She gave me the finger and he laughs.
Dealerships are really good to the customers who are really good to them.
I mainly use my dealership for parts, tire changes and alignments.
I take them homemade cookies randomly throughout the year, the service tech who always works on my car gets a 12oz Mexi-Coke every time I stop in.
I have never been thrown out of the shop area when they are working on my car. They are always willing to share information.
I have even learned the basics of how to use an alignment machine from them.
You bought a $50-100K car. You have already gained the service folks respect.
The Corvette is extremely easy to work on and every mechanic in the back wants to wrench on it.
Don't let a few bad service writers ruin your dealer experience. Next time go to a different writer.
I would even point at the other guy and say," don't try to screw me out of 100.00 like that jacka$$." <- - Don't say that if you can't back it up. You might get your a$$ kicked.
I am a former Marine and look like it. Most folks find me intimidating and avoid me. I am just a teddy bear somewhere deep inside.
The following users liked this post:
Rebel Yell (02-27-2016)
#9
Team Owner
I had the Blank Screen on the radio/nav. Took the car to the local dealer to have them do the reflash. The tried to get it reflashed for about an hour but it would not take. They gave me the keys and said 'no charge'.
The dealer here has always been good to me.
The dealer here has always been good to me.
#11
Race Director
Member Since: Apr 2007
Location: Henderson Nv-Rohnert Park/Sonoma C o. ca/born in NY Rockaway Beach.
Posts: 13,874
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I love my local dealership. And I always let them know I appreciate them.
I went in there yesterday and ask my service writer if she ever gets to see the comments from the surveys.
She says, "no." The service manager was there and he says," I do."
I say to him," what do you think about all the bu11sh1t praise I give her for doing a good job."
She gave me the finger and he laughs.
Dealerships are really good to the customers who are really good to them.
I mainly use my dealership for parts, tire changes and alignments.
I take them homemade cookies randomly throughout the year, the service tech who always works on my car gets a 12oz Mexi-Coke every time I stop in.
I have never been thrown out of the shop area when they are working on my car. They are always willing to share information.
I have even learned the basics of how to use an alignment machine from them.
You bought a $50-100K car. You have already gained the service folks respect.
The Corvette is extremely easy to work on and every mechanic in the back wants to wrench on it.
Don't let a few bad service writers ruin your dealer experience. Next time go to a different writer.
I would even point at the other guy and say," don't try to screw me out of 100.00 like that jacka$$." <- - Don't say that if you can't back it up. You might get your a$$ kicked.
I am a former Marine and look like it. Most folks find me intimidating and avoid me. I am just a teddy bear somewhere deep inside.
I went in there yesterday and ask my service writer if she ever gets to see the comments from the surveys.
She says, "no." The service manager was there and he says," I do."
I say to him," what do you think about all the bu11sh1t praise I give her for doing a good job."
She gave me the finger and he laughs.
Dealerships are really good to the customers who are really good to them.
I mainly use my dealership for parts, tire changes and alignments.
I take them homemade cookies randomly throughout the year, the service tech who always works on my car gets a 12oz Mexi-Coke every time I stop in.
I have never been thrown out of the shop area when they are working on my car. They are always willing to share information.
I have even learned the basics of how to use an alignment machine from them.
You bought a $50-100K car. You have already gained the service folks respect.
The Corvette is extremely easy to work on and every mechanic in the back wants to wrench on it.
Don't let a few bad service writers ruin your dealer experience. Next time go to a different writer.
I would even point at the other guy and say," don't try to screw me out of 100.00 like that jacka$$." <- - Don't say that if you can't back it up. You might get your a$$ kicked.
I am a former Marine and look like it. Most folks find me intimidating and avoid me. I am just a teddy bear somewhere deep inside.
Our dealer is Very involved in the corvette community as they sponser a ton of vette clubs and vette events....the shop is always filled with vettes from all over the state ...
I myself drive 1.5 hours to have my car worked on...and in some cases they will come and get my car and deliver it for me....
Also they are big racers and very involved in the race scene ....
AS a matter of fact we are out at the track right now with Optima Ultimate Street Challenge.... Rich Willhoff the Service director is racing for a golden ticket this weekend.. as he made it to the finals last year on his first attempt.....
Get to know your dealer and build that friendship and you'll never get screwed
Abel Chevy in Rio Vista Ca FTW...........
Thunderhill Raceway
#12
Le Mans Master
Member Since: Jan 2006
Location: Down south in Dixie
Posts: 6,801
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I love my local dealership. And I always let them know I appreciate them.
I went in there yesterday and ask my service writer if she ever gets to see the comments from the surveys.
She says, "no." The service manager was there and he says," I do."
I say to him," what do you think about all the bu11sh1t praise I give her for doing a good job."
She gave me the finger and he laughs.
Dealerships are really good to the customers who are really good to them.
I mainly use my dealership for parts, tire changes and alignments.
I take them homemade cookies randomly throughout the year, the service tech who always works on my car gets a 12oz Mexi-Coke every time I stop in.
I have never been thrown out of the shop area when they are working on my car. They are always willing to share information.
I have even learned the basics of how to use an alignment machine from them.
You bought a $50-100K car. You have already gained the service folks respect.
The Corvette is extremely easy to work on and every mechanic in the back wants to wrench on it.
Don't let a few bad service writers ruin your dealer experience. Next time go to a different writer.
I would even point at the other guy and say," don't try to screw me out of 100.00 like that jacka$$." <- - Don't say that if you can't back it up. You might get your a$$ kicked.
I am a former Marine and look like it. Most folks find me intimidating and avoid me. I am just a teddy bear somewhere deep inside.
I went in there yesterday and ask my service writer if she ever gets to see the comments from the surveys.
She says, "no." The service manager was there and he says," I do."
I say to him," what do you think about all the bu11sh1t praise I give her for doing a good job."
She gave me the finger and he laughs.
Dealerships are really good to the customers who are really good to them.
I mainly use my dealership for parts, tire changes and alignments.
I take them homemade cookies randomly throughout the year, the service tech who always works on my car gets a 12oz Mexi-Coke every time I stop in.
I have never been thrown out of the shop area when they are working on my car. They are always willing to share information.
I have even learned the basics of how to use an alignment machine from them.
You bought a $50-100K car. You have already gained the service folks respect.
The Corvette is extremely easy to work on and every mechanic in the back wants to wrench on it.
Don't let a few bad service writers ruin your dealer experience. Next time go to a different writer.
I would even point at the other guy and say," don't try to screw me out of 100.00 like that jacka$$." <- - Don't say that if you can't back it up. You might get your a$$ kicked.
I am a former Marine and look like it. Most folks find me intimidating and avoid me. I am just a teddy bear somewhere deep inside.
And, thank you for your service to our great country Marine.
Last edited by Rebel Yell; 02-27-2016 at 01:31 PM.
#13
Melting Slicks
I'm not a mechanic and not very good at working on my vette so i have to bring it in to the dealer when something needs fixed. The service guy goes i know what part that is and it will be around 300 dollars. and i go WHAT NO WAY. $100.00 labor to install a part that will take maybe 20 minutes.
Last edited by RagTop69; 02-27-2016 at 01:53 PM.
The following users liked this post:
Rebel Yell (02-28-2016)